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Sammy Dress
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Sammy Dress

sammydress.com
GB
2 reviews
11 helpful votes
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Missing items
November 1, 2015

Ordered 11 items by 235$ on 20/10/2015 i received only 7 item i contact them many times no answer or busy i send them email also no response its really very bad company

Date of experience: October 29, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear abdullah,
Thank you for your important feedback and for letting us about your experience with us.
As for the issue mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Brazil
1 review
1 helpful vote
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Prices on this site are great, I do not need more research price of clothing. The shipping fee is cheaper than the other sites and sending happens fast. I always buy this site.

Date of experience: November 15, 2014
TT
1 review
1 helpful vote
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Ok, so concerning all these reviews. I love this dress http://www.sammydress.com/product*******.html and really want to order it. The good reviews vs. the bad and now I dont know what too do. Does anyone know where else i would b able to get this dresss?! The price and look of this dress is awesome but I am very concerned aboout the time it will take and the ligit quality.

Date of experience: October 9, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for taking your time to write your review. We really appreciate the feedback.

On our website homepage, you can see "support center", just click it, you can send an e-mail to us, we will reply you within 24 hours.Or you can tell me your e-mail address, i will send an e-mail to you.

If you have any questions, please don't hesitate to contact us, we will do our best to help you solve problmes.Support@sammydress.com

Ireland
1 review
0 helpful votes
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I now can shop online without worrying about price and good service very friendly and staff and attentive ill recommend to anyone and continue to do business with them for a long time...

Date of experience: June 2, 2015
GB
1 review
8 helpful votes
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$#*! company
September 29, 2014

$#*! company. I bought 4 dresses from UK. They only delivered 2 and a months later I still not hearing from them. They didn`t replied my emails or refunded my money. Very unprofessional

Date of experience: September 26, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Liliane,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number firstly so that we can check and give you a better solution, OK?
We will send an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We are committed to assisting every customer at any time. Many thanks.

Best Regards
Sammydress Customer Service

Texas
1 review
1 helpful vote
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Do not buy from this company. Any positive review on here I am sure is written by their staff. After 3 weeks of not receiving my order I opened a support ticket to ask why my order had not shipped yet. Here was the reply: "Dear Lori,

Thank you for your ordering and inquiry.

I have checked this order for you, and sorry to tell you the item YM******* is not available

May I know whether you may exchange with other item?

After you finish, please email me the links for replacements you want, so that we can arrange your order.

Sorry for the inconvenience this may have caused and thanks for your understanding and cooperation again.

Anticipate your prompt reply.

Best regards

Veronica" Any good business should if you can not supply an item you should immediately notify the customer that purchased it AND remove it from your shop site. I truly believe this is a scam. They know the Paypal rules of 45 to report the dispute and have no plans of giving the money back. I did receive my refund, but I went through Paypal to do it.

Date of experience: June 16, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have sent you an email, please kindly check it and We believe we will help you solve all your problems there.

Mozambique
1 review
1 helpful vote
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Even though it took a while to get it, I am satisfied with the purchase, the product is exactly as on the picture and the site has great customer care support. Highly recommended.

Date of experience: March 13, 2014
Mexico
1 review
0 helpful votes
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This website is a scam, these people are crazy unprofessional. I payed for expedite shi[[ing, its been a montha and I havent received anything nor these idiots have answered an email, nor their stupid live chat works. DO NOT BUY FROM THIS SITE!

Date of experience: January 23, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Oklahoma
1 review
3 helpful votes
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I ordered on 9/21/2015. They took my money via paypal. Customer service # goes to a personal vm. Online chat never picks up. I still don't have a tracking #. What a scam!

Date of experience: October 21, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear melissa,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Please feel free to contact us at http://support.sammydress.com/?lang=en
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you so much for your collaboration
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
0 helpful votes
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SammyDress Success
September 22, 2015

So I used expedited shipping, it was worth it and I was even able to reroute it, when I missed it at home, to come to my work.

The dress I ordered was ordered large because of the differential component to all Asian Fashion sites and now I am customizing the dress to me. I love perfecting a piece to me and I hid a stitch by the points of the purple bust so I can wear the collar popped or folded down. I will do a long dart under the armpit to take in the bust and waist.

The quality always equals what you paid and I suggest always measuring, based on size chart, in cm (most accurate).

Vintage Women's Sweetheart Neck Floral Print Sleeveless Ball Gown Dress

Date of experience: September 18, 2015
Sri Lanka
1 review
0 helpful votes
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Sammy Dress has a good selection of clothes for women, accessories for women & children, handbags and shoes. They have a wide selection where you are bound to find something for you. The sizes of the products are clearly give and the prices are very reasonable. The goods take a little while to be delivered but i assume that is due to the distance and shipping however this is an area where you can improve. Sometimes orders are because it is urgent but for people like me i have to place it almost 2 months in advance and that is not so great cos it takes that long for the good to arrive in Sri Lanka. Accessories such as jewellery and watches need to be packed very carefully when shipping cos there are chances where it could get damaged and then we have to report it to you guys and it takes another 2 months for you to ship it. This has happened to me and im still waiting for the replacement. Another area of improvement is when you guys are processing the goods please take care to send the correct item which was ordered, i understand there could be mistakes but please try cos for customers like me its quite frustrating when something like this happens and we have to wait for the replacement. However customer support service after sales is excellent. They are very attentive to detail and replies pretty fast.

Date of experience: November 6, 2014
Canada
1 review
2 helpful votes
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I placed an order on January 20th, 2014. My order was supposed to be delivered within 5 business days. Instead my order has been stuck in a status of "Processing" for weeks.

I have created several tickets with SAMMYDRESS.COM but they seem to be ignored. I never get a response even after weeks of waiting.

Based on previous comments I am about to claim FRAUD with both Visa and Paypal to try and get my money back. My order number is M**************.

I do NOT recommend buying anything from SAMMYDRESS.COM

Date of experience: February 5, 2014
Kentucky
1 review
13 helpful votes
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I wish I would have read the reviews here BEFORE I placed an order... Ordered 2 items at the beginning of September. Received one response from them on October 22,2015 stating my items were "held by Customs" but they would quickly take care of it. Received a 2nd email on December 7,2015 stating my items had been shipped out again... Today is December 26,2015 and still NO ITEMS! This company seems to be a deceitful and fraudulent company. DO NOT ORDER FROM THEM - THEY WILL TAKE YOUR MONEY AND RUN!

Date of experience: December 26, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Shelby,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Illinois
1 review
2 helpful votes
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Fake
February 27, 2015

DO NOT ORDER FROM THIS COMPANY. SURE WISH I WOULD HAVE READ ALL THE REVIEWS ON THEM. RIPPED ME OFF! I PLACED A $60 ORDER I NEVER RECEIVED. AND HAVE BEEN DEALING WITH THE WORST CUSTOMER SERVICE EVER! THEY LIED AND SAID THE REFUNDED ME. HOWEVER NO REFUND... NOW NO COMMUNICATION. WORST COMPANY EVER! PLEASE BE CAREFUL!

Date of experience: February 24, 2015
Texas
1 review
2 helpful votes
Follow Mia R.
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I have attempted to resolve this matter directly through Sammydress.com. I provided photos of the unfinished dress and the not as advertised dress. Both items failed to meet even the minimum expectations of quality. Nearly all posts online regarding this retailer are "buyer beware". I have not received any response from them after submitting the photographs as proof. Because they are international, there is not direct way to contact. My attempts today to chat live with an individual, defaulted to the survey page to rate the chat experience, however no live chat occurred. DO NOT SHOP WITH THIS COMPANY! YOU MAY BE LUCKY AND GET AN ORDER OR TWO, BUT IF YOU HAVE AN ISSUE THERE IS NO RESOLUTION. I'VE HAD TO FILE A DISPUTE WITH PAYPAL IN HOPES TO GET SOME SORT OF RESOLUTION.

Date of experience: December 31, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Mia,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the quality issue, we would try our best to assist you to resolve it once the issue has been confirmed.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Oregon
1 review
7 helpful votes
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Where's my stuff?
December 16, 2015

I bought a jacket more than a month ago and the status of my order still says processing! Too bad they felt it was processed enough to take my money!
A little rediculous

Date of experience: December 13, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Shelby,
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/

India
1 review
5 helpful votes
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I too never received my paid order. I had ordered 11/26/2015 with reference number M**************. Still the product is in pipe line. I don't get that shipment.

Date of experience: January 24, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Luise,
Thank you for your feedback.We are sorry for the inconvenience caused.
We have resolved this issue by full refunding you on 2016-01-29
You can check your account to confirm.
We have also sent you new message to follow up the issue.We still waiting for your reply.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/

Bangladesh
1 review
0 helpful votes
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I really enjoyed shopping at sammydress
September 7, 2014

I really enjoyed shopping at sammydress. The shop has a very wide range of products and them are great quality! Moreover, they are always well prepared with any questions. Really like and recommend.

Date of experience: September 4, 2014
Michigan
1 review
1 helpful vote
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It is such a wonderful shopping experience. I bought clothing of high quality and classy ones at such a cheaper price. SammyDress will be my companion forever

Date of experience: October 11, 2014
Georgia
1 review
5 helpful votes
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I ordered some clothing through this company and paid 97.02 including shipping. After finally receiving my order I only got 4 items out of 7 that I ordered. On top of only receiving half my items they sent the wrong sizes on everything. I tried calling and emailing about them sending the wrong size and what the shipping status on the other items and they do not answer the phone or emails. I finally had to file a dispute through Paypal and once the resolution center with Paypal got done with there investigation they offered me less than half my money back and told me I needed to ship the items back to China which would have cost me 107.00! I'm no mathematician but you figure out if that makes sense to you! I can not believe what rip off artist these people are and I will never use my Paypal account again. Paypal did not back up there customer (me) and basically told me to either give the items to goodwill and wait on the back ordered items to come one day or ship the items I received back on my dime and then they will give me a credit which will put me in the negative -9.98 of which I have nothing to show for WTH. Do not use this company and do not use Paypal or Paypal credit because if you expect them to back you up with the merchant you are on your own. I really wish I had of looked at these reviews before making my purchase.

Date of experience: April 15, 2015

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313