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Sammy Dress
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Sammy Dress

sammydress.com
China
1 review
3 helpful votes
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I got my items
February 29, 2016

I got my items after 3 months. I had to write to them so many times, but finally they manage to bring it to Holland. For the price you pay the quality was ok.

Date of experience: February 26, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Customer,
Thank your for your message.
We would like to assist you to resolve the issue you mentioned.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/

New Jersey
1 review
1 helpful vote
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DONT ORDER ANYTHING FROM THIS WEBSITE ITS A COMPLETE SCAM. THEY REEL YOU IN WITH THEIR CHEAP PRICES AND DONT DELIVER. I ORDERED A DRESS IN LATE SEPTEMBER FOR A WEDDING IN OCTOBER IT SAID I SHOULD RECIEVE IT IN ABOUT 2 WEEKS AND GUESS WHAT NEVER HEARD FROM THEM AGAIN BUT THEY GLADLY TOOK THE MONEY OUT OF MY ACCOUNT... SCAM SCAM SCAM!

Date of experience: April 5, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Please kindly gave us your order numbr or your email address, we will check it and solve all the issues for you soon.

Georgia
1 review
0 helpful votes
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I ORDERED 3 WIGS FROM THIS COMPANY. THE WIGS RECEIVED WERE ALL OF POOR MATERIAL AND 1 LOOKED USED. EVEN MORE IMPORTANTLY THEY LOOKED NOTHING LIKE THE PICTURES ON THEIR SITE. SINCE THEY ARE OUTSIDE THE US I HAD O RECOURSETO GET MY MONEY BACK. MY ADVICE DO NOT PURCHASE FROM THIS COMPANY. THEIR ITEMS ARE GARBAGE. STAY AWAY FROM THIS MERCHANT

WANDA P

Date of experience: October 14, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear WANDA P.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Great thanks to your kind understanding and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
2 helpful votes
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Poor Business Operations
December 11, 2015

It has been a week now and my order is still in the "processing" status. I just filed a dispute with my bank to return my money. I honestly feel this business is a scam! Stay away!

Date of experience: December 8, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Julie,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/

Tennessee
1 review
3 helpful votes
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Quality was bad
January 11, 2015

Quality was bad. Sizing was terrible. One-size for all would fit my 11 year granddaughter. The only thing good about my order was the price. I can only wear 1 out of 6 tops order. Never again.

Date of experience: January 8, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Ann,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
For the issues you mentioned, we are afraid that the Asia size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you mind to tell us your order number firstly so that we can check and give you matched solution, please don’t worry, we are glad to resolve the problem you met.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Sammydress Customer Service

North Carolina
1 review
2 helpful votes
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Charged me for an item that was later not shipped and refuses to answer my refund and compensate after several attempts providing them with the "Tracking number" that they gave me. I forwarded their email stating that the items had been shipped but I still get a response in HongKong at the top and an English version that auto replies - "this is not the tracking number". I'm done and will file a complaint with the FTC, DOJ and BBB.

Date of experience: August 26, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Dissatisfied M.

Thank you for your important feedback and for letting us about your experience with us.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to assist you
Could you please send us your order number or emails address by message here?

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

South Africa
1 review
0 helpful votes
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I love the sizes, prices and quality of SammyDress items and I would shop on SammyDress alot more often if it got to me faster and if I didn't have to pay such a large customs fee (sometimes double the amount of the item). But I still love the site and scroll through it often

Date of experience: November 3, 2014
Michigan
1 review
0 helpful votes
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I love SammyDress!
December 6, 2014

I love SammyDress. I've ordered from them ten times and have never really had a problem with them. The quality of the clothes I've ordered is great, the price is great, and the customer service I've experienced is not awful. The only problems I've ever had with them were ordering a shirt they said was in stock that ended up not being available, then they offered to let me choose a different shirt, so I picked one that said it was in stock, and it ended up being available as well. They ended up fully refunding me, but it was annoying and it happens a lot. Also, I bought a handful of earrings from them and they were pretty much all garbage; one arrived broken, one arrived without backs, and one arrived with only one of the pair. Return shipping costs make it so it's unrealistic to return them for a refund. Kind of disappointing. I would definitely recommend ordering from them. I'm beyond pleased with what I've received, and I wear them every chance I get. Just be smart about it. A $3 pair of earrings probably won't hold up.

Date of experience: December 3, 2014
Kentucky
1 review
4 helpful votes
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Awful!
February 6, 2016

I purchased 2 skirts and 2 sweaters at the beginning of December. They were gifts for Christmas, and the site said they would arrive before Christmas. I didn't get the items until the second week in January, and when I opened them up I was extremely disappointed. One of the buttons popped of the skirt as I was taking it out of the package, one of the skirts didn't have a button hole sewed in, one sweater (I ordered a medium) looked like it'd fit my 7 year old niece, and the other sweater was so off from the picture. It was crocheted and had large holes in the pattern (large enough that you'd have to wear something else under it) and there were threads hanging off everywhere. I called, emailed, and finally messaged them on facebook before I got a response. Their answer was I could cut a hole in the one skirt to make a button hole because skirts in China aren't typically made with a button hole. WHAT?! Lol what a joke. They basically said I could send back the one skirt that the button popped off of for credit to purchase from them again. That's unacceptable. I'm not done dealing with them, and I won't stop until I get a full refund. They have no idea how determined I can be when I feel I've been taken advantage of.

Date of experience: February 3, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Brittany,
Thank you for your feedback.We apologize for this inconvenience caused.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/

Missouri
1 review
0 helpful votes
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I ordered on 10/4 its almost been a month and its still processing. Not sure what the deal is yet but I will start to take action soon if its not resolved.
Order: M**************

Date of experience: October 31, 2013
sammydress h. Sammy Dress Rep
over a year old

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.

Florida
1 review
1 helpful vote
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Awful
December 17, 2015

The sizes are not right, I. Didn't get all my order the material they use to make this crap is so cheap and thin, a 3x is a normal medium this site it's awful.

Date of experience: December 14, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Chris,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
0 helpful votes
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I am actually a bit confused because my experience with Sammydress.com has NOT been--THANK GOD--like anything these people are saying. It's been pretty good. I started shopping with them October 2013. Since then, I have purchased 2 blouses, 1 dress, 4 rings, 3 pairs of earrings, and 1 coat. So far, I have received all of my items in tact without any dilemmas. Quality of the material is actually really good; it's like buying clothes from a mall. A caveat: I am a size 2 in dresses; S in shirts; and I am about 5'4 or 5'5 so their stuff fits me pretty well. If you are not a small person, be careful of the measurements. One strange experience: I purchased my coat in December. It was delivered to the post office, but was sent back to them because I was out of town and could not pick it up, but that was all my fault. I was emailing them back and forth--they were always very courteous and helpful--and now the lady said I was to be receiving a refund since I never got my coat. I rated 4 stars and not 5 because I have not received my refund yet. Overall, I like the website and the quality of most of the products. Yes, shipping takes awhile but it's coming from China; of course it's going to take a bit of time to get to you. If I get my refund as the lady said I would be, I will most likely be shopping from them again.

Date of experience: December 26, 2013
New Jersey
1 review
9 helpful votes
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SammyDress is Fraud
January 21, 2016

I purchased Sandals from SammyDress worth $ 74 and they were extremely Cheap quality Sandals. Maybe they cost $1 per Sandal in China. So please DO NOT BUY anything from them. They are FRAUD and CHEATERS big time.

Date of experience: January 18, 2016
sammydress h. Sammy Dress Rep
over a year old

About the delivery issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!

California
1 review
1 helpful vote
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Here is my order number: MM**************
Please check my status, I had ordered over 10 items and it has not been ship yet, please update me the status, I had filed ticket, but it was closed without any kinds of explanation nor solve the issue.

Date of experience: February 18, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

Massachusetts
7 reviews
8 helpful votes
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sammydress.com is an awesome site. I love how it has so many types of Korean styled clothing and accessories. The prices are pretty cheap and the items are high quality. Best of both worlds.

Date of experience: January 17, 2014
Texas
1 review
0 helpful votes
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SammyDress
September 29, 2015

My experience from SammyDress was not bad at all. I got what I paid for in a reasonable amount of time and exactly what I expected. I will be doing business with then again.

Date of experience: September 26, 2015
Pennsylvania
1 review
0 helpful votes
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LOVELOVELOVE
August 22, 2015

I absolutely love Sammydress! I am completely obsessed with their cute and stylish clothing and they're awesome deals! They also have amazing customer service!

Date of experience: August 19, 2015
Oregon
2 reviews
13 helpful votes
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INVESTIGATION
March 2, 2016

AUTHORITIES: SAMMYDRESS TOLD ME TO WRITE GOOD REVIEWS FOR THEM AND SAID THEY WOULD GIVE ME 1000-3000 "S" POINTS FOR DISCOUNT ON FUTURE SHOPPING. I DID SO, BUT DID NOT REALIZE UNTIL TODAY THAT THEY HAVE TONS OF BAD REVIEWS FOR SCAMS, FALSE ADVERTISING, BAD PRODUCTS, ETC. IF YOU NEED PROOF OF SAMMYDRESS WANTING REVIEWS FOR "S" POINTS, LET ME KNOW. I HAVE ALL CORRESPONDENCE MADE WITH THEM STATING SO.
JEANNE S.

Date of experience: February 28, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Jeanne,
Thank you for the message.
Please note that we are a proper registered company that has been around since 2007.
We Sammydress are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave.
You may check our certificates at the bottom of home page and here is http://www.sammydress.com/
Unfortunately, we cannot find your order record in our system right now.
If there is anything we can do for you, please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Idaho
4 reviews
27 helpful votes
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I like shopping again
September 10, 2015

I went looking for clothes out of necessity due to weight loss/poor health. I started with stores near me. I found them poorly stocked with items of poor quality. I left empty handed and dismayed. My energy levels were low to shop and I wasn't liking the clothes I saw. I like classics, variety, and materials that will last more than one wash. I like clothes to make a statement, sometimes subtle, sometimes bold. I am picky when it comes to clothes. At first I wasn't sure I trusted this site, but I gave it a shot because of the selection and pricing. I am happy to say, my orders have been received and I have not exchanged anything, as I have been pleased with my items. I found a wide variety, and was able to find the kind of things I like at prices I could bear or even smile about. The accessories were a bonus and there is a large selection of purses, jewelry, etc. - the jewelry is often free of shipping charge. The only thing that is hard is to wait for the order, as the distance means it will take a little longer to arrive. Expedited shipping will help if you don't mind paying a little extra. Sometimes it works out so it doesn't cost extra. I have ordered multiple times now, and like that I earn points as I shop to save even more. I am a frugal shopper, so I seek free and low cost shipping options and always feel like I receive a present when the package comes. I am planning to shop there again.

Date of experience: September 6, 2015
Hawaii
1 review
0 helpful votes
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SammyDress Satisfaction
March 15, 2015

I LOVE purchasing items from Sammy. I am in the military and stationed in Hawaii and there aren't as many stylish "options" as I'd like so I do A LOT of online shopping! Compared to other experiences, Sammy offers the cheapest prices for the best product! I am a PROUD customer!

Date of experience: March 12, 2015

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313