I purchased few items on this order. I was not happy with all of them but especially the leggings that bought. On the website it showed high-waisted leggings. What I received was a poor quality leggings with waistband like a long john. It did not even have a proper flat waist. The leggings were $6 but with tax and shipping, it came around $17. Of course, I did not expect a top quality since it was so cheap, but this was just ridiculous. When I inquired about this, the said that it was the right product they have in the warehouse, and the will offer $3 refund. When I told them about the actual price of the product and tax/shipping fee, they offered $6 refund. They also offered 6% discount coupon but that will only be $1 or $2 since all their items are cheap. It is partially my fault, that I should have know that you get what you pay for. So buy from Sammy Dress if you just want to save money and get cheap and poor quality clothes, or even sometimes risk not getting the right product (or not at all based on the other reviews I've read below). Even though it looks nice and good quality on the photos, it may not be the right representation of the product you are buying because they will send you a different product and claim that it's the right one. Don't trust the photos. To make things worse, I was not happy with any of the products I purchased in this order.
They were extremely helpful with any technical problems and I got all of my products in a timely manner. They were as pictured and as expected. Will shop here again!
One of my items didn't come with the packet but I asked them and they say it would arrives later as it was out of stock. It arrives later and I didn't have to pay more for the transport^^
THE PHOTOGRAPHS WERE A MISTAKE, they are from another site not from sammydress
My friend told me this website have beautiful clothes. I just talked with Seven online chatting, she gave me instructions on how to buy, very professional, i like this website!
I love this website for many reasons. Clothes are cheap beautiful. Customer service is very polite and helpful. Shipping prices are great and shipping speed reasonable
All orders came in a reasonable time. The quality and fit convince. A balanced and attractive price-performance ratio. Thanks Sammy Dress is a very good and reliable provider for me.
I bought a pair of shoes and it actually got to Seychelles! Plus, they actually got the order right - nothing funny! Same design, same colour as pictured, and good quality!
Amazing quality but very affordable - The item i purchased was true to the description provided. Will buy again and recommend to all my friends and family!
This is not a hate post but the experience of buying from this website: Cheaters! Dont buy from them, they wont send your items and keep the shipping cost also. SammyDress you guys are a BUNCH OF LIARS! And you cheat your customers. I had contacted your customer service regarding my missing items and they have returned my cost of items but KEPT THE DAMN SHIPPING COST WHICH IS MORE THAN PRODUCT COST! You guys need to be BANNED immediately and I'll make sure I spread this word everywhere. The quality of the items you show in pictures and manage to send is way different and below the accepted level. You sell poor stuff for high costs and think you guys will survive the business.
Dear AKANKSHA S.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sent several emails with no response. I wanted to know when my items would ship, but I now see this company is a fraud!
Cancel and refund order #'s
MM**************
MB**************
Dear Erika，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
As for the issue you have raised.
We have taken care of your complaint and offered a resolution via the ticket center.
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I had an issue with them before, but now it's all sorted and their customer service was really well.
I am looking forwards to shopping on Sammydress in the future.
Thank you samnydress
Dear Imran，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Takes so long to ship and when you get your products they are not complete! Waste of money! Products arent that good in quality! So never again ill ever buy something from sammydress! Hate it!
Dear nikki,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on Nov 8th and still no shirt---the website says a 1-3 turnaround upon shipping- once my christmas sweater was shipped, needed it Dec 12th, shipping stated 25 days.
DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. They offered me 6% off my next order. HORRIBLE SERVICE.
Dear CHEVONNE,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
SammyDress is a great website for quality clothes at reasonable cost. I didnt have any problems with my items. I would definitely purchase from this site again.
I ordered a beautiful bag 3 months ago, and i still dont have my item, im very upset about this situation, I email them and nobody answer me, DONT buy in this website, they are a fraud, they stole my money, everyone who is reading this review take my advice and dont buy to this people.
This was my first order/purchase with SammyDress and I will definitely be ordering from them again. They have a wide variety of clothes/accessories and the orices are great!
MM************** did not receive product and paid for expedited shipping! Live chat stop responding after asking about my order. No response from company! Calling attorney! Beware!
MM************** LIARS! NO ACCOUNT, NO RESOLUTION! BUT YOU HAVE MESSED WITH THE RIGHT ONE THIS TIME! LOOK OUT SAMMYDRESS.COM ON CNN NEWS VERY SOON!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
Ordered 3 shirts, only received 2. Shipping incredibly slow. Sizes so small the 5xl won't fit my daughter. Sammydress is ridiculous. Run away as fast as you can.
Dear Randy O.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We kindly suggest every custoimer refer to our Size Chart before they order the items on our site.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Shipping fees will be payable by you for shipping both ways. We will offer compensation as long as we receive the product(s), please kindly provide us all tracking information.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
On that web you'll find modern slim clothes for the best prices, and if you have some problem you can contact with his friendly COSTUMER SUPPORT. They have several options, incluided getting your money back ¡¡¡¡¡
Ordered on Nov 18th and chose the expedited shipping. On Dec 4th, after STILL not receiving my order, I put in a ticket to complain. I was told that my products were shipped that day (Dec 4th) BUT THEY STILL ARE NOT HERE! I chose the expedited shipping. Now reading about the quality of the clothes of the FEW people that DID actually receive their order, I am even more disappointed and will probably just contact PayPal to have them deal with this SCAM because I didn't wait this long to receive GARBAGE!
Dear Candace，
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear T K.,
Thank you so much for your feedback. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Some countries are incredibly restrictive and have high import taxes. The import tax depends on your local customs office. There are not tax from us or our country. After you pay the tax, your local customs will release your package. Tax is out of our control. But we can afford a half of the tax for you.
For the problem of the leggings, if you do not like the solution that we provided to you. We can give you the other solution. Please check the message that we sent to you and keep contact us. We will help you to fix the problem.
Thank you very much for your cooperation. Once again, we are sincerely sorry about any inconvenience and thank you for taking your time to write the review.
Kindly
Rona
Sammydress Customer Service Manager
USA: 909-581-9508
support@sammydress.com”