I have ordered my Herve Ledger at my cousin's wedding I was so nervous because it was a big day and I actually don't believe on online stores but SammyDress delivered me on time and exactly what I ordered! Thanks to Sammy Dress
"This is a great clothing store. I found it by chance through an add. Before I made my purchase I talkes to live assistance of the site and they were really helful, providing me all the information I needed. The payment (Paypal) is very simple and it's all detailed in the final amount.
The shippment arrived earlier than I expected (considering it was sent from China to Argentina)And the quality of the produsct is excelent for a very low price.
Could not be happier, I already recommended to friends who just made their purchases and had great things to say as well.
To sume up... Wonderful site. I'm a very sattisfied customer"
I made an order in November 26 for a dress to be shipped in Trinidad. Paid the shipment, the insurance and the tracking nr. For nothing. The item never arrived yet and talking with customer service, is asking me to pay another 6USD to reship the item. Are you kidding me? I offer them a web USA address just to make it easier for them and I will pay the shipment from Miami to Trinidad. No answer yet. I am sorry I didn't check this company before I make the order. Shame on you guys!
My order nr is: M**************, and tracking nr is: RQ*******SG. Last time my order was updated on the 29th of November. Today is 27th of January.
This is my first time placing order on this website after seeing so many affordable items on this website! One of the things that i like about this website is that, they always encourage customers to post reviews and photos of the items that they have ordered. This has greatly helped me as i will be able to know what kind of products are worth purchasing for and to ensure that the products are not in lousy quality before purchasing it (especially it is online shopping). You can totally trust those customers' reviews as they are not biased and do not hesitate to post bad reviews if the quality of the products are bad!
Additionally, their customer service is really great and they are patient enough to give a fast replies, within 2 days, regarding mailing process in sammydress, especially when this is my first purchase!
So u should totally purchase from this website and look out for their sales, customers' reviews, customer support service to experience a great shopping process with sammydress!
(They do not even deserve ONE star.) I ordered some dresses from this site on September 7th (with expedited shipping). It is now October 11 and I have yet to recieve ONE DRESS! The site said that the dresses would be shipped in 24 hours and the tracking numbers they gave me were fake. I have sent cust. Service several messages and never got any replies. When I tried calling the customer service, it rang a few times then the call dropped. EVERY TIME.
THIS IS SCAM! PLEASE SAVE YOUR MONEY AND DONT BUY FROM THIS SITE. I have disputed the charges on my credit card today and I hope to get my money back.
Thank you for your review, and we are very sorry for all the issues we cased. Regarding your order, we have shipped it out, the tracking numbers are RB589516848CN and RB185626498CN. Please kindly wait for more days about it.
This website is a scam, They send you the wrong size and argue with you about it even after you provide evidence. They asked me to return the item which I did. 3 months after receiving the item they gave me a partial refund and refused to refund my shipping cost. The choice to send me the wrong item was theirs not mine. After a lot of emails back and forth, they advised they would refund my shipping cost but instead closed my ticket. I had to open a new ticket and surprise surprise, I am going through the same dumb emails back and forth regardless or the previous ticket. DO NOT ORDER FROM THIS WEBSITE... GUARANTEED DISAPPOINTMENT.
Dear Nonz C.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Terrible! I expidited my shipping for a dress & it has yet still to come in. Never again will i order from sammydress.com Horrible! All it says is processing!
Dear diamond,
Thank you for your recent comment.
We feel sory for what you have described.
Can you provide us your order number? So we can get the information for you.
Hope to receive from you.
Best Regards
Sammydress Customer Service
Hi!
I just enter to the site, because I saw it on Facebook and I decide to try; once I put the order they process the order in three days and I receive the package in almost two weeks and for that is EXCELLENT cause from China it supposed to be at least one month to my country. I recommended 100 % LOVE the site LOVE the quality of the produce over all everything is excellent
Sammydress is the WORST! I wish I had read reviews before I purchased. I ordered a bikini, then did some digging and found that they have a HORRIBLE track record - zero communication, not filling orders, not providing the correct items if they do decide to ship anything, etc...
I paid extra for the expedited processing and shipping. After a week I had not received any correspondence, not even an order confirmation. The only thing I received was an email receipt from Paypal saying my transaction had been completed. I logged into the sammydress account and somehow my order history had mysteriously disappeared, as though I had never placed an order to begin with. I submitted a "ticket", inquiring about my order - I received an automatic reply saying it would be answered within 24 hours... I'm not going to hold my breath.
I called the customer service number provided on the website, several times... It will ring a few times, then disconnect me. I tried the 24 hour livechat option on the website, waited over 30 minutes for someone, then I got impatient and closed the window.
I also read on their site that if an item is out of stock, they will issue a PARTIAL refund... how is that right? If they can't fill an order they need to issue a FULL refund.
Beyond disappointed, please don't waste your time or money on this scam site.
Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have sent you an email, please kindly check it and We believe we will help you solve all your problems there.
They say inexpensive but BEWARE. They charged me $20 shipping when their site says everything is inexpensive. I complained on the $20.00 shipping charge on top since the shirts only cost a total of $11.00 and then they said its an "International" site. The shirts are cheap but they soak you on shipping! Runs really small even though there's a size chart. I can't even put the shirt on it's that tight. No size tags or care tags at all on the shirt. The material is terrible with strings sticking out. Looks badly sewn and the back didn't lay flat and it's bunched up in the back.The half black and half white long sleeve shirt is not how it looks on the site. Terrible quality. And they stuff both shirts into a tiny envelope. The shirts were probably made in another country cheaply, in my opinion. They make a bundle on shipping and the shirts and material and sewing are bad quality. Something is rotten here. The phone number area code is California. The envelope had a different name on return address, not Sammydress name. NEVER AGAIN! I wish I'd read reviews before I bought. I can't believe the good reviews on here are even real people reviews. Something Shady is going on, in my opinion. It's not worth paying more money to return them.
Dear Maria,
Thank you for your valuable feedback.We want to offer my sincerest apologies to you for the issue.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
For the issues, would you mind to tell us your order number so that we can check and give you a better solution, OK?
Again, we are sorry for the frustration this has caused you and hope that this will set things right.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
I ordered 2 shirts now 1 1/2 month ago. I have not received them. I can not contact Sammydresses because they won't answer phone calls or return any messages.
I placed a large order over 2months ago, paid and I still haven't had anything?!
The customer service is so slow and they keep delaying the refund process and wasting my time so I give up.
DO NOT BUY FROM HERE!
Dear Fiona,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I've been ordering from SammyDress and by far my experiences have been good.
The items I've received took a month to arrive but they are exactly like the pictures.
This site has the worse quality and the worse customer service. Actually they have NO customer service. They have automated responses that just spin you in circles. NEVER BUY from them. It took 2 months to get 1 item from this ridiculous site. NEVER NEVER EVER Buy from Sammydress.
Dear Customer,
Thank you for your recent comment.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I love this website the prices are the best... I ordered 6 dresses they were delivered on time. The quality was great and I'm going to continue shoping here
I ordered some jewelry. Everything looks great, exactly like shown in the pictures. Surprisingly good quality for the low price i paid. I would definitely recommend sammydress to everybody.
I'm still waiting for my order as well and I paid for expedited shipping. MS************** is my order number. If someone could look into this that would be great.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it, the tracking number is 9705827961by DHL. Please kindly check it.
I've ordererd products on SAMMYDRESS and it's really the best shopping online website.
Items have received have an excellent quality and similar to the pictures on the website.
Quality and shipping of clothes and shoes from Sammydress.com are ssimilar as well-known website as Asos for exemple.
SHipping was fast as well, and the service is very kind!
If you love fashion and have a lot of choice on shopping online website, you should visit and buy on Sammydress.com
I'll buy again in the servral days for sure!
I bought a blazer a month ago and still haven't received it. The tracking information doesn't work. The telephone number doesn't work and they refuse to answer my emails. These people are thieves
Waste of money. Everything I bought was either too small or horrible quality (holes, stains, ripped seams). I spent a little over $100 on this site thinking I was getting good deals BUT I CAN'T EVEN WEAR ANYTHING I BOUGHT. They also didn't send me 4 of the items that I paid for and only offered partial refund for each of the missing items. WHAT THE #%&*. Either send me the clothes or give me a complete refund for the missing items?!
This website is misleading, they make money off scamming people, selling clothes that aren't what they advertised and charging for items that the customer doesn't even receive. Save yourself the trouble and don't waste your time.
Dear lily,
Thank you very much for your understanding.
First, I want to offer my sincerest apologies to you for the issue.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future. For your order which has been shipped out, but sometimes will delay on the way. But if you really haven't receive it, you can contact us to solve this issue, no matter resend or refund. I sent an e-mail to you, please check your account and reply me.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.