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Sammy Dress
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Sammy Dress

sammydress.com
New Zealand
3 reviews
6 helpful votes
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Beautiful watches
March 21, 2016

I ordered 3 watches from this company and I was very pleases with the quality for the price. I also ordered a swim suit for my daughter. We ordered a size larger than she would normally wear and still it is tight on her but wearable. I am happy and will order again but maybe not order clothing from them as you never know what size to get.

Date of experience: March 18, 2016
Canada
1 review
6 helpful votes
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I ordered a dress, they sent me a pair of cheap khaki pants? I sent an email to customer support, no one has answered me back. I try calling the *******508 # and its always busy. When I got thru once, it rang a few, then disconnected me! There is no way to actually talk to anyone to resolve my issue? Its obviously a scam people. Don't order.

Date of experience: October 15, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Carolyn M.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your understanding and patience!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

South Africa
9 reviews
59 helpful votes
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Disappointing
January 2, 2016

Ordered five items from sammy dress in October and paid for expedited shipping my order was split up and no one cared to tell me why they were split up and only to receive a notification that the remaining items of my package had been shipped by post office and will be delivered in 25 days. I paid for courier fee and now my goods will be delivered after 25 days... disappointing if at least someone explained before one paid they would know what to expect. Disappointing

Date of experience: December 30, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear abby,
Thank you for your message.We wish to apologize for this inconvenience caused.
We would arrange the shipment for customers accordingly.
In order to verify and resolve the issue in a better way, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Wisconsin
1 review
0 helpful votes
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I really like the selection that Sammy Dress has. They have many items for reasonable prices... the only thing that I do not like is dealing with is their shipment wait time. It takes a really long, I mean like a month long which makes it hard if you need something in an orderly time frame... otherwise customer service is good they are good at getting back to you within the first 3 days... if not right away... but def a good store to shop...

Date of experience: May 27, 2014
Canada
2 reviews
1 helpful vote
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I bought three articles so far and I had to wait for a while to receive them. Once received them they were fine. In one case there were minor imperfections that I fixed myself.
Be careful with the measurements, their clothes do not follow standard sizing and sizing is different for the different clothing pieces. So far so good. The best was their customer service: prompt replies and very kind. Too bad most of their clothes are in polyester!

Date of experience: September 5, 2015
Louisiana
1 review
2 helpful votes
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"I have placed 2 orders on Sammy Dress
October 14, 2014

"I have placed 2 orders on Sammy Dress. The quality is good for what you are paying for. If you think you are spending $5.00 and getting silk you are crazy! My first order came with no problems. The shipping takes a while but it does come from China so you have to keep that in mind. The second order I placed 5 days ago and it is still currently processing so I hope that order works out just as well as the first. "

Date of experience: October 11, 2014
Georgia
1 review
2 helpful votes
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"Will never ever shop at this site again!

I placed my order on September 25 and it is now October 24. They never informed that items I paid for were not in stock until I inquired about the delay of my order. They have been apologizing and requesting me to select other models. I tried to replace the models 3 times with other items, but they "regretted to inform me that those items were not available as well". Today I demanded refund of the amount and still waiting for their response! "

Date of experience: October 24, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Lmkib,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please tell us your order number firstly so that we can check and give you a better solution, OK?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Sammydress Customer Service

Brazil
1 review
0 helpful votes
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Sammy Dress has cheap products
November 8, 2014

Sammy Dress has cheap products. The quality is good for the price.
I have bought many times and never had big troubles with them. When one product mine came with a small defect, they refunded me.
Definitely I am a satisfied with this store and the service overall.

Date of experience: November 5, 2014
Virginia
1 review
0 helpful votes
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“I have been shopping with Sammy Dress for some months now and to be honest, I have no complaints. The condition, material, and quality is outstanding! Of course its shipping isn't on average time frame, but it also explains that on the site. So please be patient and order ahead of any events that are approaching! But in spite of, I have recommend Sammy Dress to family members and friends and no one has been disappointed thus far. And the prices, unimaginable! ”

Date of experience: November 11, 2014
Arizona
1 review
0 helpful votes
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Sammy Dress has really nice products at a low price, and I really like them. The items Ive ordered so far have been of really good quality. The shipping does take long, so I recommend ordering like a month in advance or paying for a faster shipping speed. The only thing that bothers me is the sizing. You have to double check if it may fit you before ordering it because it does run small. Other than that, very cute and nice products.

Date of experience: July 12, 2014
South Dakota
2 reviews
3 helpful votes
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HORRIBLE!
February 21, 2016

UPDATE: It's day 48 and now they're telling me they can refund me $8. On a $20 order.

It's already been six weeks (8-15 days my a$$). I've asked how long it actually takes several times now, and each time, I get a longer and longer wait time (first they said 25 days, now it's 45). They want me to wait until April now (ordered at the start of January!). Does something magically happen in April that they can't tell me? Is that when my wait time for a refund expires and I'm screwed out of my money and items?

Date of experience: February 18, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Misty,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Regard the delivery issue, in order to resolve it in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

Nevada
1 review
1 helpful vote
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Happy Day
April 1, 2015

It was a very happy day for me when I came across your web site. Thank you very much for bringing such up to date jewelry at such an affordable price into my life. I am a breast cancer survivor and there hasn't been much to smile about lately. I have enjoyed everything I ordered and I get so very many compliments even on the bulldog purse I purchased. I can only thank you and encourage you to keep up the good work.

Date of experience: March 29, 2015
Maine
1 review
4 helpful votes
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Ordered a blouse Jan. 2,2015 and just received it today March 21,2015. I ordered a size XL. I think they sent the wrong size. It is more like an XS. My arm would not fit in the sleeve. The sleeve was way long.The picture showed the blouse being loose and the length ending by the hips. In reality it came just above my belly button. Very Very disappointed in this company and will never order from them again or recommend them to anyone.

Date of experience: March 21, 2015
Kenya
1 review
3 helpful votes
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I first went through several online store to check for the best price and I found Sammydress. Their prices were very low I even doubted the quality of their products. But when I ordered a baseball hat, it was so good, stylish and of the highest quality I have ever seen. I hence forth trusted Sammydress and its now my number one stop shop where I get high quality outfits.

Date of experience: March 16, 2016
Washington
1 review
0 helpful votes
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Future Longterm Customer!
May 7, 2015

Sammy Dress is the absolute best! I ordered a few clothes, some jewelry, and hair accessories. Not only did I receive my order quickly, (I used the Expedited Shipping), but every thing fit perfect and just as described on the site. Did I forget to mention how inexpensive everything is?! It's like a girl's dream! Lol. I will definitely order from there again and again.

Date of experience: May 4, 2015
California
1 review
3 helpful votes
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Terrible!
December 21, 2015

This place is awful! The material is horribly cheap and good luck trying to get your money back! I've been arguing for 3 days now about returning 3 dresses when it says you have 30 days to return and they won't give me directions of how to send back the merchandise

Date of experience: December 18, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Leah,
We very much regret issue and are fully committed to resolving it to your satisfaction.

We have taken care of your complaint and offered a resolution via the ticket center.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

New York
1 review
3 helpful votes
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If I could give it 0 stars I would! My experience was absolutely horrible. Not only does the shipping cost a Thor of the order, but when received it is extremely poor quality and runs so small you might as well be ordering children's clothing. Prob the worst part is the return process, not only do you may the astronomical shipping price AGAIN but then they charge you a 15% restocking fee. So basically I paid $75 For absolutely NOTHING in return. There response indicated I should give them as gifts to Chinese friends... what?!?!?!?!? Absolutely horrible

Date of experience: July 31, 2014
California
1 review
7 helpful votes
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Potential Scam
December 30, 2015

We made two orders from this site (about $300 worth total) a month ago and the items have not arrived. Furthermore, we received an email from them saying the two orders were "refunded", but the money has not in fact been refunded. The company is impossible to contact. It would be one thing if the items merely took forever to arrive, but "refunding" the orders for no valid reason (we did not cancel the orders or anything like that) and not actually refunding the money- and then being impossible to get a hold of- is practically blatant fraud. We're doing everything we can right now to try to find out what happened to the items or to get an actual refund and it has been extremely frustrating. Be very careful.

Date of experience: December 27, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Bri,
Thank you for taking your time to write your review.

I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/

Italy
1 review
0 helpful votes
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This is a very serious site, the clothing and the accessories are of good quality.The blouses are lightweight and very stylish. There are no manufacturing defects such as wires or stains. I never had any problems at customs.The shipments are long about 25 days but the articles are always arrived intact.

Date of experience: October 8, 2013
Israel
2 reviews
10 helpful votes
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This is absolutely terrible customer service
September 20, 2014

This is absolutely terrible customer service.

10 days ago I received a cash coupon from them and I was not notified that it has a deadline. I tried to use it in my order, but it doesn't work.

I have send message to them and their answer was "Sorry, we haven't that now".
Instead to offer me a new coupon, they offered to me " a good discount if I will place order more than 300 USD".

Their customer agents are so unprofessional.
I will not be ordering from them again.

Date of experience: August 30, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your email, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313