I have now written 6 requests for a return address to return an item which in reality looked nothing like the picture I bought it from I have not had one reply. It is as though they just don't exist! But they do, I know this, because they took my money!
Sammy Dress is a very fun place to shop online. Their items are cheap and stylish, and they come in a lot of variety. However, remember that what you're ordering is exactly that: cheap items. Don't expect too much, and definitely order only one item at a time. I would still recommend Sammy Dress because of their wonderful customer service and fashionable clothing & jewelry.
I ordered 19 items from Sammy Dress last month and they arrived around two weeks later and in perfect condition. The products were exactly as pictured, very beautiful and looking way more expensive than what they actually cost they also were shipped quickly and I am very satisfied with my experience.
I have now ordered 3 times... first order received timely, but sizes were a bit small. Customer service was great, and I am satisfied with the product. Order 2 was a lot slower. Definitely pay for the extra shipping. Order 3 is on its way and should be here this week!
This is a scam. I never received my order. I inquired the status of my package several times because the website kept showing that it was in process. I finally got in contact with someone who said it had been delivered. I told them I didn't get it and the graciously offered to ship it again if I paid a fee. When I asked how is it delivered if it still has a status of processing, my call was disconnected. I would never recommend or so from this crappy company again.
I order 2 items on 17 Aug 2015 and now we are at 25 Oct 2015 and I still have not received anything and they just keep telling me that the items were shipped out. And trying to use the tracking tool is useless. Do not recommend ordering from this website.
Dear Bryan，
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress sent me all my dresses made incorrectly. You could not fit in to them if you tried because they were made so poorly. It has been 3 months since they acknowledged that this was their mistake and they have still not refunded my money or sent me new clothes. We have had MANY messages back and forth and still no resolution. So frustrating.
Dear Amanda，
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Ould you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered black lace sexy dress - but it came defective. I contacted the company, and posted negative review on SiteJabber. Customer service contacted me numerous amount of times trying to resolve the issue. I eventually got a full refund (including shipping), and many apologies. I believe they are trying to improve, and probably deserve a second chance.
Dear Mira G.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have never experienced such great customer service before! I am amazed at how how quickly and efficiently they respond and how informative their answers are! Will be shopping with them again in the near future.
Hi Sammy dress...
You have lost a very good customers :( :(
We were thinking to spend a fortune with u as we are 4 families here in uk and we wanted to buy many items from you. Our basket was just over 2000 in pound and we didn't finish to buy as we also have a little shop in a small area in Liverpool. Before I went further with the order I read reviews of you... Well can u tell me if you are genuine? The first 4 reviews are nice. How about the hundreds and hundreds reviews that are coming after those superb 4 customer reviews? Wrong item. Wrong sizes. Order never shipped. Customer service never answer etc.
Also your answer on each customers look like a copy and paste. Well to me it's sound as a company that money come first and nothing after... I'm so pleased and lucky to have read your HORRIBLE REVIEWS.
Sorry for you
Simple as... U lost customers because your reputation is not satisfactory.
With pleasure.
Good bye
Dear Tommy,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I am so excited that I have found a site I can shop from home, or anywhere really. The items I have ordered and received have been awesome! I am looking forward to the orders I have ordered. My Hubby loved his hat, cufflinks, and bow tie.
A local robot competition winners received the 'robot necklaces'. So, cute yet, masculine for the fellas.
I have been practicing with the nail art, and make up. Everyday I am on Sammy Dress, checking new gadgets for the home, shiny rings, and then the ladies dresses, shoes, handbags.
The prices are incredible, if see something order it, as items sell out quickly.
If I could give less than 1 star, I would! Please do NOT order from this site! Scam, scam, scam! I ordered 5 weeks ago and even paid EXTRA for the option to receive my package within 3-5 business days! I will NEVER order from them again! EVER. Not to mention my S&H fee was about $60 bucks! Please, ladies and gents, save yourselves the headache. Think twice (or three times) before doing business with them.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
If I could give this company negative ratings I would. I ordered a swimsuit that took almost a month to process and received a dress. Upon calling customer service for the complaint I received empty emails and a phone number with an answering machine which never returned my call. I decided to give the dress away and take my loss. Do not buy from here. They should be yanked from Facebook advertising.
Dear Michelle,
Thank you for your recent comment.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the issue in a better way, please contact us in this way: click this link: https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns".
Once the issue has been confirmed, our Customer Service Center will handle it swiftly.
We are looking forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Amazing quality for the low price. I bought some boots for around 14 bucks and they are significantly better quality than anything I can buy locally. Takes forever to process and ship, but well worth it.
At first when i came across this website i was very skeptical bout ordering with Sammy dress as I had ordered clothing off a similar website and the quality of clothing was so bad... but luckily with Sammy Dress i was pleasantly surprised, now i'm addicted to shopping with Sammy the customer service is good if you have a query and the s points is an added bonus... would definitely recommend to anyone as you wont likely meet people in your town wearing the same clothing with is great
I made a purchase, after the payment confirmed my request has already been sent, were super attentive, sent pictures of my pack and followed the whole process. Wonderful products and super affordable values. Now is my fave shopping site
Placed an order. Paid via PayPal. Never received Order Confirmation. Next day- they cancelled my order. No explanation, no email, NOTHING! Can't even contact them without an account. Are they a joke? Guess I should of listened to most peoples terrible reviews about them!
I am a first-time chemotherapy patient who ordered two wigs from them. I have yet to receive my items. We are approaching almost 20 days now since my order. The phone number for customer service does not offer a LIVE representative. There is an option to post a complaint on you order status page, but when you click on the link, the link does not work. The tracking page says it was shipped on a certain date, but there are not updates on where the products ended up since then.
I just want my wigs, please.
Dear sheba,
Thank you for letting us know your experience.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to serve you to resolve the issue.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress in
September 2015
Kept telling me to check my mailbox or at post office every time I contacted them.
After 3 or 4 tickets and stupid responses they promised to send a replacement dress.
It is March 2016 and nothing...
Dear Patty，
Thank you for letting us know your experience.We wish to apologize for this inconvenience.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Very disappointed! I bought a dress and I had to throw it away. It is not comparable with its image. Really BAD customer service. Very BAD return policy. It was my first time shopping there and the last. Just wanna say "Waste of money!"
Dear my friend afsaneh,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We want to know the order number you placed so that we can check and give you a solution, OK?
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear sir,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Please tell us your order number firstly so that we can check and give you a better solution, OK?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service