I made 3 orders from them i receive only the 1 and they dont want to refund me the 2 orders i did not receive.the refund me the one i receive omg. 4 months now i am sending emails and they makde fun of me for 7 EUROS. Dont buy from them dont trust them
To answer you sammydress to what you said: 4 months now i contact your support and 4 months now you make fun of me that you will refund me the orders i did not receive so i think you dont care about your costumer you only care about the money. Your employyes with names erica and dems told me that they will refund me and 4 months now i dont see the refund.so can i ask you? This is how you help your costumers? WELL DONE
My experience with Sammy dress has been wonderful. I will continue to shop and be a loyal consumer with them. They're wonderful and very reasonable I have no disappointments with them.
I bought some dresses via Paypal, I then got an email asking for a copy of my credit card. This is unacceptable of any company to ask for credit card details via email.
DO NOT SEND YOUR CREDIT CARD DETAILS
Dear Michael,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I have been a SammyDress shopper for 2 years now, because I am very happy with the products and quality of service. Firstly, I am very happy with the variety and choices that the website provides - the clothing are all unique pieces. So far, everything I have bought has been of great quality. The best part of SammyDress is that the reviews of the clothing items are very HONEST and shoppers can post up pictures for everyone to see how the clothing looks like. This makes shopping a lot easier, because it allows you to have a better idea if the clothing item is what you're looking for. SammyDress isn't afraid to post up bad reviews about certain items, in order to maintain their honesty and transparency. Also, I really like the customer service system that they have in place - if i have a question or concern, I send them a message (or "ticket") and the customer service reps generally get back to you in a timely manner (within a day or 2). Finally, the timing of shipping is true and consistent to what is promised: 5-25 business days for Flat Rate shipping, My latest order made on Nov 30 arrived very quickly, within 12 business days.
I ordered a flight coat 2 1/2 weeks and I have not received nothing yet. Not even a tracking number. I have called the number and still haven't heard anything. All I want is my coat or my money back.
Dear Tayonda，
Thank you for your feedback.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
HORRIBLE! NO RETURNS. NO REFUNDS. The shipping is suspect. The clothes are the poorest quality. The SIZING is not true. Do your research and spend your money elsewhere. THEY DO NOT ACCEPT RETURNS! All packages are mailed from China. POOREST CUSTOMER SERVICE.
Dear Kat,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
Please check our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
In order to resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
This company a joke.
I have received a faulty item I ordered for Christmas over a months late and the part credit I have received I'm unable to use or refund.
Dear Miriam,
Thank you for your feedback.We are sorry for the inconvenience caused.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I'm so glad I checked for reviews on this company on a few sites. The negative reviews all have the same complaint. I will steer clear of this company. Thank you.
Dear Melody,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind to tell us your order number and the problems you met so that we can check and resolve ASAP?
Please don’t worry, we are always glad to help our customer.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I love the stuff i got from sammy dress, the quality was very good, the price was great and i will definitely shop there again and recommend to all my friends.
I have not received my order and the customer service number is always busy. I will ask my credit card company to not pay Sammy Dress until I receive my order.
Dear CD J.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered about $50 worth of clothes for school so basically that was half of my school money for clothes. After about a month from when i ordered them they never came and i still dont have them!
Dear kenzie s.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I was a little scared to order but I did it anyway and I love my dresses and as soon I tried them on I was ordering from them again. The item shipped to me quickly and that was a pleasant surprise.
I love this site, the customer service is awesome and the clothing is very affordable and comfortable. I have bought close to 10 clothing items and will definitely buy again soon.
THIS WAS THE WORST EXPERIENCE EVER! I READ THE REVIEWS BEFORE BUYING ONLINE AND THE COMPLETELY STEERED MY IN THE WRONG DIRECTION! THE REVIEWS ARE GREAT BUT THE CLOTHING WAS HORRIBLE! IM NOT EXAGGERATING THE MATERIAL WAS CHEAP CHEAP CHEAP ( AND I AM FAR FROM HIGH MAINTENANCE) YOU COULD SEE WHERE THEY CUT THE MATERIAL, THE STITCHING AND FIT WAS HORRIBLE THE SLEEVES WERE ABOVE MY WRISTS AT ABOUT 4INCHES TOO SHORT THERE WAS LITERALLY A HOLE IN THE SEEM OF MY SHIFT WHEN I TOOK IT OUT OF THE PACKAGING. I BOUGHT 5 ITEMS AT ONCE AND COMPLETELY UNSATISFIED WITH THEM ALL! THEY LITERALLY LOOK LIKE SOMEONE CUT OUT THE MATERIAL THEMSELVES! UGH SUCH A WASTE OF MONEY! ITEMS LOOK* LIKE THE PICTURES BUT ARE FAR FROM IT! PLEASE SAVE YOUR MONEY!
Dear JANE,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you mentioned, we will check it for you, please tell us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
ITS THE WORST! IF YOU HAVE HAD A GREAT EXPERIENCE WITH THEM, THEN GOOD FOR YOU. DO NOT SHOP ON THEIR SITE AGAIN. THEIR LIVE CHAT IS A WASTE. THEIR OPERATORS LITERALLY DO NOT RESPOND TO YOU AND THEY DROP THE CHATS. SAMMYDRESS IS A SCAM FOR THE MOST PART. AVOID AT ALL COST!
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
Could you tell me your order number or e-mail address? I will check it for you.
If you have any questions, please don't hesitate to contact us.Support@sammydress.com
Loved my shopping in Sammydress. The products are excellent and exactly how the description and photos, very pleased with everything! Will definitely continue to buy and display.
I love sammydress.com they have great clothes accessories, bags and shoes at great prices. They deliver their products on time. I would recommend this site to everyone.
I bought a shirt and it was never delivered. I contacted them, and verified my address was correct, but they said there was nothing they could do.
Awful!
Dear alex，
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
Have nice products to select from and customer service is great and really nice. Although some items take awhile to get to it's destination, overall had great experiences
I love shopping at Sammy Dress online. The clothes are very stylish and Hot! The website have something for everyone in the family and the prices are Great!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.If you haven't receive your package, you can contact us or send an e-mail to support@sammydress, our colleague will help you to solve this issue.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.