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Sammy Dress
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Sammy Dress

sammydress.com
Switzerland
1 review
1 helpful vote
Follow Anny M.
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I've bought a pair of boots and a lazy cat t-shirt on this website and I don't regret it! The quality is really good for the price. Indeed, it only cost me $46.00, shipping included. I recommend Sammy Dress.

Date of experience: March 14, 2014
Florida
1 review
0 helpful votes
Follow Kati H.
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They had a lot of cute clothes on the website. I placed an order but realised after I submitted it that I ordered the wrong size/colour. I contacted them immediately and they were very kind and fixed the issue quickly. However, I placed my order 25 days ago and it still hasn't shipped yet. I also paid extra for expedited shipping and insurance. I doubt it usually takes this long and is probably because they had to fix my order.

Date of experience: October 27, 2014
Albania
1 review
0 helpful votes
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Sammy Dress
October 31, 2014

Sammy Dress. A pleasure to make purchases at sammy dress, prices are very good customer service perfect, always has an answer to the questions, and transportation for me was correct, my purchases came for 24 days. Recommended company. "

Date of experience: October 28, 2014
New York
1 review
1 helpful vote
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I booked a cruise for this upcoming February and wanted to order a few cheap dresses I could wear on my trip. I placed an order for two dresses on Sammy Dress back in October. We are now in December and one of the dresses has yet to arrive and all my tickets inquiring about the dress's whereabouts are being ignored. Luckily there are still 2 months until my trip so the dress still has some time to arrive, but i'm not holding my breath!

Date of experience: December 14, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Sarah,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

California
1 review
2 helpful votes
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Sammydress HELP!
December 12, 2015

I placed an order without reading reviews first. Now I am wondering if I will ever receive my items. My order was quickly placed into the "shipped" category on 12/03/15 but DSL has not received any items to be shipped, that has been 6 days! I paid for expedited shipping so technically I should have received my order by now. I was hoping that I found a gold mine but think I found a SCAM. I have written them several times, opening tickets but no response. I am so frustrated, I want my items in the next three days or I am calling Pay Pal and demanding a refund! This is fraud/scam and not what is advertised at all! I should have listened to my husband when he said it had to be too good to be true.

Date of experience: December 9, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Desiree,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Illinois
5 reviews
8 helpful votes
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I ordered my 5 tiny items on 12/26/13 its now Jan 13.14 and nothing. It says all shipped out like about 4 days after I ordered and just two days ago my tracking number said not found. So I contacted them and they have the nerve to give me the same number and still it's not there, I have never had so much negative feedback from this website it's ridiculous, still waiting. I would never recommend this website for all the tea in China...

Date of experience: January 13, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

GB
1 review
0 helpful votes
Follow F Y.
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Please to everyone in the world do not buy from this website I'm from the United Kingdom ordered nearly 3 weeks ago item arrived in United Kingdom last Tuesday I tracked and it says in transit, and it's still saying it's located in transit have messages them numerous times and after reading a lot of bad reviews online and on YouTube I think their just a scam. Conning innocent people out of money! Should be on watchdog and their site closed down. I still have no idea where my dress is and apparently their clothing is bad quality cheap materials. I would just like to be recognised and to locate my item? Would not want anyone else to have my experience. I doubt if they will get back to me. Not happy at all!

Date of experience: February 26, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Canada
1 review
3 helpful votes
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Worst experience ever
April 10, 2016

I ordered last year in December it is now mid April and I still haven't got my items. They sent my items out for shipping without my correct address. I contacted them told them they had the wrong address they made me pay $12 Canadian to reship the items. We had an entire ticket process that took a few weeks to sort out. I gave them the correct address several times. They re shipped the item again and guess what, yes with the wrong info again! Even though we discussed it through email for 3 weeks and my account info also has correct address. So how in the world could they have still messed up and for a second time? Is this a fraudulent company? Should we report this company to the authorities? I pay money and receive nothing, this is Theft!

Date of experience: April 7, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Allen,
Thank for your message.
We wish to apologize for any inconvenience.
The delivery address is the one our customer put in our system, we are uanble to change it.
We have sent you new messages to offer you the resolution.
Please rest assured that we would try our best to assist you.
Thank you for your kind support.
Sammydress Customer Service
http://www.sammydress.com/’

GB
1 review
3 helpful votes
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Customer service is "ok", meaning that they do reply to your emails. But other than that I ordered one item 2 months ago... and they are full of excuses (I told you - THEY DO reply at your emails) but there is no refund and if you don't want to wait longer you can choose another item (as if the other item would travel faster?)
I shop A LOT via the internet... and it's the first time I had such a bad experience.
Seriously, 2 months for an item to get delivered?
And the irony is that I could find the same dress in other sites...

Date of experience: November 12, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Furious,

We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

Would you mind to tell us your order number firstly so that we can check for you, OK?

Please note that for a credit card refund may take up to 30 days to process and appear in your account. The exact length of time is dependent on your credit card company and is outside our control. Please contact your credit card company for specific information.

Awaiting for your reply.
Thanks so much for your kind understanding.

Best Regards
Sammydress Customer Service

New York
1 review
0 helpful votes
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I received my order after 2 weeks and it was shipped to my house directly. When opened it, no tag for handling. Some of the thread was visible and out of place. Feels nice. Recommend for small and medium sizes since it is one size. Still very pretty and I've gotten a lot of compliments.

Date of experience: November 25, 2014
Oregon
1 review
3 helpful votes
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So we placed an order over a month ago. I had to pay for a tracking number. When I click on the number, it sends me to a static page of theirs that says, "Be Patient...". So I kept checking thinking that it would eventually link to Fed Ex or someone. After about three weeks, still nothing and the link still doesn't work.
I have tried three times to contact them and I still have had no response. I'm out over $100 so don't be stupid like me and get ripped off from a company that doesn't care (or may not even exist). According to their website, we should have received the merchandise within two to three weeks. Its been over a month and I can't even get a response from their customer service. Total Rip Off!

Date of experience: November 23, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Ron,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you mentioned.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
Just now Delete

Virginia
1 review
3 helpful votes
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I order three items, paid for expedited shipping, and it been two months, still nothing. This is an scam, if I don't either get my money back or my items, I will pursue with legal action. I work hard for money, not to be ripped off!

Date of experience: December 13, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Lynette,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
0 helpful votes
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I have ordered from Sammy Dress four times now
August 1, 2014

I have ordered from Sammy Dress four times now. The order usually take about 5 days to process and another 4 weeks to reach me in Canada. The jewelry that I have ordered from Sammy Dress has been the best purchase they are elegant and look expensive. My makeup purchase was good too. The two dresses that I ordered were exactly the same as the picture however the quality is not the best. But it is worth the price that you pay for. I have contacted the customer service twice and they have been quick to get back to me. I will definitely order from them again. Cute styles and cheap prices

Date of experience: July 29, 2014
France
1 review
0 helpful votes
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I love Sammy dress
June 29, 2015

Clothes are cheap and look and feel wonderful. They have such a large amount of thing that are able to be purchased and for a great deal. My items arrived within 3 weeks when they were supposed to as well. Very happy.
I plan to continue using Sammy dress and I would recommend to everyone!

Date of experience: June 26, 2015
Virginia
2 reviews
2 helpful votes
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This place deserves all five stars!
January 22, 2015

This place deserves all five stars! The clothes are cheap and of good quality and the shipping takes the standard seven days. If something is out of stock once you order it, they'll ship it to you once it's restocked (which can take a while).
5/5!

Date of experience: January 19, 2015
Tennessee
1 review
7 helpful votes
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Terrible
March 5, 2016

The shipping costs are outrageous and even if you pay for expedited shipping, it will take a month or more to arrive. They are making false statements by promising the package in 3 to 10 business days. It's a terrible company. Don't be fooled by the low prices. I honestly think it's a scam company.

Date of experience: March 2, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Luna,
Thank you for notifying us of your complaint.
We wish to apologize for this inconvenience that you are facing with.
The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company.
About the delivery issue you have mentioned, we need to verify it at first.
In order to resolve the whole issue in a better way, Would you provide us your valid order number and detail information about the issue please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/

California
1 review
2 helpful votes
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I got the same problem! My order shipping over than 50 days still didn't get anything, their feedback just mention to wait 10-45 days business day, what a lie? I don't think I can get back my $20. I never had a worse services like that.

Date of experience: February 25, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Joyce,
Thank you for notifying us of your complaint.We apologize for this inconvenience caused.
Please kindly note the shipping time did not including weekends and holidays.
The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. Hope that you can understand.
In order to check the detail information about the delivery, would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/

Massachusetts
1 review
0 helpful votes
Follow Faith F.
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I love shopping on Sammy Dress. Their products are truly beautiful and unique. The prices are fantastic as well! I can buy nice clothing and accessories that fit my eccentric personal style without breaking the bank! I will continue buying products from them in the future.

Date of experience: February 22, 2015
Canada
1 review
0 helpful votes
Follow C M.
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I ordered a hat from Sammy Dress in October and still have yet to receive it in January. I contacted the company twice - the first time to be assured that it was shipped and not to worry and the second time I have heard nothing back. As the months tick by - coming up on 4 since my order - I will never use this site again.

Date of experience: January 22, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Mauritius
1 review
2 helpful votes
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Its an interesting shopping company, affordable prices, a variety of products. Its customer services is satisfactory since all my queries been answered within short delay. Somehow it took much time to process and so do the shipment. The company should see to it if it could speed up shipment of items. Give it a try!

Date of experience: October 25, 2014

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313