I have ordered numerous things from Sammy Dress and I have to say that I love the website. It's great for finding discounted prices on items that are more expensive like a beauty blender that I brought there. The products are not only extremely cheap but are good quality. I definitely recommend this website and I find if you have a spare $1-$10 to spend just go on the site and you could find a lot of things to buy with cheap shipping.
I love this site. I go on it everyday to find new items. I first heard of this on YouTube and it sounded too good to be true. It kept coming up however so I checked it out and it's amazing! I get all my clothes from here now. Great quality for great prizes and free money I also love how they have some items about God. Wonderful site! I even got my friends to become customers.
Some may thing is it great but when it takes 6 weeks to get product or even longer it is just not acceptable. And good luck if anything is wrong with it. I have been waiting a month to find out how to return product and exchange or refund! When they have your money then you are screwed! Never use again no matter how good the product or other reviews are!
I love Sammy Dress! Not only do they have awesome prices but great prices too! I do all my shopping here for clothes, shoes, jewelry & more! They have large variety & lots of unique items to choose from. I have placed several orders and I was very pleased! Some items may come in a couple days & others may take a couple of weeks. For the price, its definitely worth the wait. I have my family, friends, & co-workers shopping here too.
I should have known better shopping at yet Another Asian Company that was selling cloths Dirt Cheep. Poorly made, poor quality fabric and a size Large would would not even fit a Petite. Maybe it would fit a ten year old skinny girl... DON'T get tricked in with all the pretty pictures... DON'T. Walk Away Quickly.
Dear Tucker,
Thank you for your feedback.We are sorry for the inconvenience caused.
Please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
In this issue, if we have made a mistake, we would be happy to fix it for you.
Unfortunately, we cannot find your order record in our system.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered several items from clothing to household and all of them where exactly as described. I was very pleased with the price as well as the quality of the product. For those of you who are not use to purchasing items from other countries, it is normal for shipping to take a while. They do have to go through US customs. I am pleased with this site and will continue to buy from them as well as suggest them to my friends.
I ordered some items that were pictured on their website. The first problem is I only received half of my order and that half that I received was not even close to what was photographed. I believe they still images from the internet and make you think that's the quality you're going to get don't be fooled like I was. This is a horrible company. You spend your good hard-earned money on garbage that's not worth shipping back to China. So now I'm out of the money that I spent on their website, and in order to get part of my money back I've got to spend money to ship this garbage it back to China then they want to charge you a restocking fee. Whatever you see photographed on their website is not what you're going to receive in your package that you will have to wait a very long time for.
Dear Linda，
Thank you your feedback.
As for the unshipped items, we checked that we have refunded to you on 2016-4-25.
As for the other issue, we will verify it for you.
We have also sent you new messages to follow up the issue.
Hope to hear from you soon.
Thank you for your kind support.
Sammydress Customer Service
http://www.sammydress.com/
I ordered something about 2 weeks ago... I bought myself a coat, and my mom a coat too. I got the expedited shipping because it said it would take 3-7 days to get here. I am leaving for a trip tomorrow and wanted it for when I go. My order is still processing. I don't understand how it can still be processing when you already took the money out of my account. I have submitted a ticket to try and just get my stuff. There is no reason it should not be shipped if you already took my money. It's ridiculous. I will never be buying anything from this site ever again.
Dear Lindsey C.
Thank you for being kind enough to tell us about your experience!
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want the customer to be completely satisfied and will strive towards this goal.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love this store! I've ordered clothes from here many times before and have never gone wrong! Their choice and variety is excellent - I always get compliments when I wear their clothes.
The material of the clothes is always good; never experienced cheap or coarse material from them. And if you follow their size guide you won't go wrong in ordering the right size for yourself.
Their customer service is also excellent! They were always on top of any issues or concerns I had and never delayed in responding.
So far I ordered $130 plus 30 shipping and have not received a response regarding shipping time or to any of my 3 complaints of the customer service silence. 2 weeks went by and still no signs of response... looks like the items are still in process... shall I scream? Bad service. No information. No assistance... will I see the merchandise?... I guess I will have to cancel the payment... because this company smells fishy...
Dear christina,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Usually, the processing time can affect the item dispatch time. Total Delivery Time = Processing Time + Packaging Time + Shipping Time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We are really sorry that your order includes popular items experiencing stock availability issues, the order took more business days to process.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
You can tell us your order number firstly so that we can check for you.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Sammydress Customer Service
My experience with Sammy Dress has been very good. Last year I purchased a wedding dresses that was absolutely gorgeous from the online website and ever since them I have been faithfully shopping for products on Sammy Dress. They have good quality clothing for a very affordable price. My only complaint so far is the shipping rate and the length of delivery
Great items at affordable prices. Fast and efficient delivery and excellent customer service. Would recommend Sammy Dress to anyone looking for fabulous clothes at affordable prices. Their customer service is top of the line and always ready to assist in any problem you may have. They respond in a very timely fashion and always ensure that your experience is a smooth one.
They have A LOT of cute things for cheap, but since they are shipping so far away, it costs a bunch for s&h and your products never get to you when they say will even if you pay the extra. It took almost two months for my items to get to me and I did pay the extra. Also a friend of mine ordered a dress from the site and it was way too small even after she used the converter to figure out her size. I only ordered makeup products and they were fine.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order numbers or your email address, we will check your orders and solve all the issues for you soon.
. yes I have been very very upset. I ordered shirts with PayPal. Saw a email saying pending and thought my card declined. So I put in another card number. Then I looked and I had 3 orders of the same thing. Was able to cancel 1 but... Not the others. Plus very very very poor quality even the 2 orders had different sizes. I want to return. This has been a nightmare
Dear Lex,
Thank you for your message.We apologize for the inconvenience caused.
Please kindly note there is a size chart for the product for the customer to refer to. 1 inch = 2.54 cm.
We need to verify the issue at first before we offer the correspond resolution for you.
Would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a pair of boots 21 days ago. Not only have they not arrived yet, I have not received the promised email containing the tracking number (for which I paid extra.). Therefore I cannot track my parcel's whereabouts.
I have submitted several tickets to the so-called customer service and all I get back is an automated response to say they have replied to my ticket WHICH THEY HAVE NOT!
I am getting worried now as the process is just going round in circles.
When you go on the website there is a phone number but it's so small as to be unreadable! It's a joke that they claim customer satisfaction to be their priority.
Anyone any suggestions?
I love this site and theirs products but i'm just disappointed with communication and shipping process... I have ordered cloths and others (total 7 pieces) since 10/28/13 and pay for expedite shipping (3-5 days), but you guess what, im still waiting for the rest of my stuffs... They told me that some of my orders are out of stock which is ridiculous as it said nothing when i placed my order... so they decided to ship my order separately! Hopefully i will get it within this year! And I expect them to be more professional about what is in-stock or out of stock and update it on website so no one will be in the same situations as me... just pissing me off!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
It is very obvious that a large majority of their reviews are scripted. I went through the site and looked at a few shirts and saw the same reviewers on more than a couple shirts, of different sizes, saying the same exact thing. Some of the reviewers have posted up to 10 reviews, in under 60 seconds. Do not trust this site.
Dear Etis R.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a pair of boots from Sammy Dress. Not only did they get to me quickly (I live in New Zealand) but they are amazing quality! I have had so many compliments on them, and they were cheaper on Sammy Dress than any other website I looked on. Very happy with the overall service and definitely happy with the product! A++
Placed an order on 11-16-13.
Amazing how quickly they accepted
Payment from me, but how slowly
They are working on getting my
Order shipped.
I have placed 2 trouble tickets and have only revived a generic response on one of them. 3 weeks and still processing. I am fed up.
I do not recommend them at all.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
I placed my order about 6 weeks ago and never received anything, and the tracking number given to me was invalid. I submitted a ticket for my missing order, and then I got an email from customer service 3 days later that there was a response waiting on my account. The problem is... there was no response. I still have no idea where my order is. I will not be ordering from this site ever again, it's clearly a scam.
Dear Simone,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Doris,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/