Sammy Dress

I ordered eight (8) items from Sammy Dress and I was happy with my order. They looked just as the photos even better. However, one of my tops did not arrive and this is very distasteful. Nevertheless I contacted Sammy Dress and I was refunded for it. I also purchased a Snow Flake light but when it arrived it was stars instead of snowflakes, once again I contacted Sammy Dress and I was refunded. I have been ordering from Sammy for years now and I am mostly very satisfied with my purchases. Great clothes at a great price.The very same clothes that other websites sell for much more money. Yes they messed up my orders but they always rectify the situation.

Worst online shopping experience I have ever had. Site states items will ship in 8-15 days. Day 15 items were still pending. Opened 3 tickets on their website to try and get order status. Site states 24 hour response time but I didn't receive a single response, and its been 15 days since my first ticket. Opened up a complaint on paypal for a full refund and the items were shipped the very next day... coincidental? They never replied to the paypal resolution center either. The items appeared 12 days later and they are the worst clothing items I have ever seen. Poorly constructed, pulls/strings in the fabric and no tags on some of them. I went to look at their return policy and you have seven days to issue a return, you have to wait for seller authorization and you have to pay the return fees. Considering they never responded to any of my other inquiries I am not even going to waste my time to try and issue a return. Lesson learned and $65 wasted.

I have had nothing but good things come from Sammy Dress. Their items are of good quality and great price. They give you the exact measurements of their products so you are guaranteed it will fit. Also other customers post reviews with pictures that you can see. I will definitely be purchasing from Sammy Dress again in the future.

I bought some skirts, jackets, and a dress from Sammy Dress, the quality was actually much better than I expected for the price, I'd read mixed reviews but decided to take a risk. The shipping takes a little while but customer service communicates well and you can track everything very easily. The shipping didn't take too long though and I got everything in a timely manner.

I love the product and the cost of it! However on the mobile app it doesn't say if a product is out of stock. I ordered some items and the order has been processing for the past 7 days! If I knew they were not available I would have ordered a different item so I could ensure I would get the item in time. I ordered 3 weeks before I needed the item and now I'm stressed out because I'm not sure if it is going to make it here in time! I also called customer service and their phone lines are terrible and the reps can barely speak English. That is when I discovered my items were not in stock. She assured me that the order should be shipped out in the next couple of days but I'm still looking for back up outfits. So don't order if your in a time crunch! Order at the very least! A month in advance!

I placed an order and paid for expedited shipping... all well and good, until of course I received an email saying only part of my order was shipped which all contained Christmas gifts. SO not only am I missing gifts for family members, but the phone number given on the website doesn't allow you to reach anyone... ever... I tried for an entire day. Up until around 2 am to compensate for time difference... I then put in a ticket for my grievance as I had paid for expedited shipping on an entire order which was rather expensive and did not get them in the time frame originally quoted. Therefore should most certainly not have to pay for the shipping when I did not get the things I wanted when it was quoted. "customer service" there is an epic joke! There is no real person to speak to to resolve an issue, and they just continually go back and forth with you on the issue with no resolution. This company is horrid. I will never... ever... place an order with them again.

Never will I order from them again. It is over 6 weeks and I still don't have what I ordered. Their customer service offers no encouragement other than saying the package was mailed the end of January. I really will be shocked if the package ever arrives. The website says it can take 30 days, but I never say that it could take more than that.

I ordered a dress a few weeks ago and according to the tracking it left China and arrived in the US in a timely manner. But the tracking info indicated they attempted delivery yesterday at 9:09 and were unsuccessful. Wrong. I was standing in my driveway at that time and can prove it with my security camera footage. They have my cell number listed on the shipping info. I was holding me cell in my hand and can show from my cell log no one attempted to call (like if they were lost or something). I have submitted a service ticket but am frustrated and not optimistic. But, I will contest the charge with my credit card company if I do not receive the package in the next couple of days. Telling me to wait 45 days will not be acceptable if the thing was truly in my neighborhood less than 24 hours ago.

I ordered a sweatshirt that arrived (a month later) with a rip and missing a leather part off of the hood string. After contacting customer service, I received a reply (weeks later) that said it was a "minor issue" and they would give me $4 to take it to a tailor. HA! No... I want to return this piece of junk. After at least 10 more emails back and forth they told me they would refund me the cost of the item but not the $12 shipping I paid. Um... no... sorry, that's not the way it works. I'm still going back and forth with customer service demanding a full refund. This company needs to be reported to the Federal Trade Commission. It's fraud. Pure fraud... trying to offload defective items while making a profit.