Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nerve receive my products two separate order/ no one
I LOVE the feature where you can see how the product looks on other buyers. It's something most other websites don't have that I hope one day most end up incorporating because it's an awesome feature!: D
The three things I ordered came on the earlier end of when they said the products would arrive. They were individually packaged and the materials exceeded my expectations. I feel like I got a deal on all these unique items. I'll be buying from SammyDress again for sure :)
I ordered a bathing suit on January 18th I still haven't received it. I have also emailed them about what the hold up was, and guess what! No reply! Do NOT buy from this company it is a rip off!
Dear Cheyene,
Thank you for your feedback.We are regretful to hear that.
We always reply messages within 24 hours.
About the delivery issue, in order to resolve it in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 dresses for a wedding only received 2 and waited patiently they ensured me I was going to get the other two before the date and till now I still haven't received anything don't recommend this site
Dear Miriam,
Thank you for your recent comment.We are sorry for the inconvenience caused.
In order to verify and resolve this delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I bought a xxl. Bathing suits and they sent all size small. Claim them for my money and never answered me or have returned anything. It sucks. Sewing clothes this horrible. They are a clothing crap. Never buy anything there. They stole 86 dlls.
Dear Rosario,
Thank you for notifying us of your complaint.
Please refer to its size chart before you place order for it.And 1 inch = 2.54 cm.
In order to verify and resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
UPDATE: It's day 48 and now they're telling me they can refund me $8. On a $20 order.
It's already been six weeks (8-15 days my a$$). I've asked how long it actually takes several times now, and each time, I get a longer and longer wait time (first they said 25 days, now it's 45). They want me to wait until April now (ordered at the start of January!). Does something magically happen in April that they can't tell me? Is that when my wait time for a refund expires and I'm screwed out of my money and items?
Dear Misty,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Regard the delivery issue, in order to resolve it in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Never had a problem with an order not being shipped. You have to realize that these are not designer clothing that you're ordering. I've ordered twice and spent almost 200.00 with them and sure a few items fit too small but when you place an order please check the size converter! If you're a 2x then order a 4x and it will fit! The customer service is superb.
HORRIBLE! NO RETURNS. NO REFUNDS. The shipping is suspect. The clothes are the poorest quality. The SIZING is not true. Do your research and spend your money elsewhere. THEY DO NOT ACCEPT RETURNS! All packages are mailed from China. POOREST CUSTOMER SERVICE.
Dear Kat,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
Please check our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
In order to resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I was totally surprised at the quality of the clothes and the competitive prices that I got from SammyDress. I was like "Wow" this is really good. I purchased Blazers, Cardigans, and a link Bracelet, they were great. If you want great items at good prices, check with SammyDress.
MM************** 12/12/2015 01:58:02 AM
Sammydress has beautiful clothing at great prices! Excellent customer service and satisfaction at heart! Wonderful experience and will definitely buy again!
This company a joke.
I have received a faulty item I ordered for Christmas over a months late and the part credit I have received I'm unable to use or refund.
Dear Miriam,
Thank you for your feedback.We are sorry for the inconvenience caused.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I have entered a review about this company stating how unprofessional they are. And sadly it's true! Still have not received my package! It's been 4 mons now! I called and this time they picked up! I finally explained my situation and I asked for a refund! I was told I was going to o get an email about the refund information policy! Ummm yes, so I got an email telling me to go to my sammydress account where the message about the policy was at. Nope not there! What's really annoying is the email stated to check my account in 48hours if not everything will be deleted as if nothing was ever send!. WTF? Please take my mistake as a warning! DO NOT USE THIS COMPANY!
Dear Melinda,
Thank you for your feedback.
We have resolved this issue through our support center by full refunding you on 2016-05-10.
If there is anything else we can do for you, please keep in touch with us and we would try our best to assist you.
We also sent you new messages to to follow up the issue.
Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I bought a watch. I thought if it doesn't arrive that's fine it was only 10$ watch. It was more like an experipent to see if the website was legit. In 1 week my account got broken into, first transaction was $50 another was $250. And I remember after that, found someone's review that he's acount got broken into also in 1 week after purchase and lost money. The funny thing is I still received that watch after a month. Got $10 cheap watch, lost $300. Don't shop on that site.
Dear Leo,
Thank you for taking your time to write this review.
We are regretful that you feel like that way.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I have sent several ticket orders in and I have called that number that you guys provide on your website. I haven't heard from anybody and I want to know where is my order. I also made an account with you guys and when I go to log, it says that my information is invalid. I hope this is not a rip off and if my items are not in stock, just post my money back to my card. This is just crazy that I can't talk to someone even on the live chat.
Dear CaTrinia,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Please make sure that you have filed in the right account and the password.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 things, wasn't in a hurry for it. Sizes were good, one product doesn't really resemble the picture, I had to go back on the site to look at it two or three times. I'll order again, but will be as careful as I can. Shipping is a bit much though. Good luck shopping.
Well I ordered from Sammydress.com and I will not do it again. I know other friends have ordered with no problems but it seems in the last few months they can not keep up with their orders. I got 2 shirts I ordered and heard nothing about the other 2 for over a month. I wrote to them to ask and got no reply so I opened a dispute with Paypal. 2 days later I get a reply from them saying the company they get their supply from is back ordered. Today I got my money back. -$3 I should of gotten but at least I got some of my shipping cost back. Buyer beware of this company and use PayPal!
Also the 2 shirts I did get were crap. My daughters birthday was present was the ugliest shirt she has ever seen.
Dear Nykki,
Thank you for notifying us of your review.
We are regretful that the product did not meet your expectation.
In order to verify and resolve the quality and delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I was a little worried about ordering based on some reviews I have read but I really wanted a few things so I gave it a chance. I'm so happy I did, I did pay for expedited shipping, tracking number and insurance. Three of my four items arrived in about two weeks all three were exactly what I expected from the pictures good quality at a great price. I ordered my items a little big, again because of the reviews I had read and I wish I had just been true to the size conversion chart that they offer because it would have been perfectly true to the size on the conversion chart so now my items are a little big, but that was my My fault. I contacted them about the last item they said it was on backorder, and said I could wait or order something else or get my money back but their customer service responded to me with in 24 hours but usually within 12, and were very helpful, I chose a replacement item and it was sent out within 12 hours as well. I will absolutely order from that site again without hesitation!
What a load of rubbish! I order 2 items as birthday gifts and both arrived broken and unusable and try as I may I've received no satisfactory answers from Sammy dress... They promise the world then give you $#*! in return; what is the good of a cracked teapot?
I will be posting on Social media... ie Facebook that everyone should avoid sammydress like the plague!
Poor quality items, $#*!ty packaging and the worst customer service EVER!
Dear Rayner,
Thank you for your feedback.We are regretful that you feel like that way.
In order to verify and resolve the quality issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a couple of things from sammydress already and it's a very good site the products are nice and have a good quality the shipping process is very fast and everything is wrapped very good to prevent damage from shipping.
I would like to encourage people to shop here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vera,
Thank you for your message.
We are regretful that the product did not meet your expectation.
We would like to assist you in the whole issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/