Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now

I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard.

Do not buy from SHEIN! I purchased multiple items(yukata dressing) from SHEIN and most of them were missing accessories such as fans and belts. I opened a case to let them know what were missing and uploaded requested pictures and videos. Instead of investigating into the matter, they shut the case and marked it as "resolved". This is a company which has no regards for its clients and it seriously lacks professionalism. I am not sure if I would ever receive missing items.

My packages were left in the lobby of my building then stolen! There several hundred apartments, it's free access for anyone to steal then you can't get in touch with anyone!

1st they make me waited for almost a week. Then yesterday one courier from Imile message me order will be delivered I call he said he is in Abu hail now again I receive call feom courier from I mile and he is in wrong location. Fyi! Courier sultan tailor is very rude he even shouted on me

Product from SHEIN is nice only that the problem is the courier. Imile service is very worst

BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!
I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life.

SHEIN IS A SCAM! DO NOT TRUST!
They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported a missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN.

They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin.

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!

Lack of Flexibility for Loyal Customers
I've been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn't return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least.) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use this shop again.

I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility.

They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor.

I never received my items speedex delivery service took my package, pretending to deliver it and shein will not reship or refund. Be careful where you shop never again.

Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable

Ich habe ein Paket mit 4 Produkten zurückgeschickt und Shein hat mir das Geld teilweise zurückerstattet. Er hat mir nur 3 Produkte erstattet. Für das teuerste Produkt hat er mein Geld nicht zurückgegeben, ich bin mit Shein sehr unzufrieden. Er schickte mir eine Jacke, die drei Nummern größer war als die, die ich bestellt hatte. Sie forderten mich auf, das Produkt zurückzugeben. Ich schickte es zurück und er gab mein Geld nicht zurück. Ich bin auf einer Betrugsseite. Ich empfehle überhaupt nicht.

If I could put 0 stars I would. Horrible customer service that does not value their customers. They sent me a damaged item and when I reached out to customer service they told me I needed to return it to them so they can make verifications and then they'll be able to refund me. Mind you the item is a 1$ cheap flower. I have never had any issues returning things that didn't fit me or I just didn't like but cmon all that for a 1$ item (that they sent to me damaged which is their fault!) thats cheap. It isn't even about the money it is about the principle you send a damaged item you fix the issue. Especially now that Canada Post is on strike they dont even take any packages and im not going to wait I dont know how long for a 1$ refund which I told them and they didn't seem to care they said the only way that I can get refund is if I send the item back. Even if I do send it back to them, then what? They'll probably throw it away so why make things more complicated.I would 100% understand if it was a pricey item and once again I never had any problems returning the items back if they didn't fit but this is ridiculous. I have ordered with them for years and the way they treat customers is disgusting and unacceptable. They don't even care about making their customers happy or finding a good solution. The customer service agent kept giving me answers that weren't even about my request and it felt like I was talking to a robot without any compassion. Anyways it is the last time I order from a cheap and disgusting company that doesn't value and treat their customers right.

Shein is not reliable, do not order stuff from them. I have ordered 20 items, all needlework related. Have only received 8 items. Some of very poor quality. I've been robbed. And my original order just disappeared from the Shein app, is no where to be found so I can have proof of my order. Total rip off.

Be very cautious with ordering from this company. I ordered almost $600 in clothes for my daughters back to school and the logistics company FedEx that they used delivered my package to a Amazon warehouse which I should have had USPS not FedEx bananas I chose standard delivery not express. After reaching out to FedEx to try and find my package I got no where and was told they only refund the merchant and that the merchant would have to file a claim so after being directed back to SHEIN I open a ticket. SHEIN refused to help me and continuously redirected me back to FedEx ignoring my request to file a claim. I have still not gotten my money back nor my package found and it's been a week.

The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items and suggested I reorder the items.

This experience has left me questioning how reliable your service is.

I have been a loyal Shein customer for years and have never encountered issues with payments or delivery—until recently. My last experience was nothing short of a disaster.
For months, I've had trouble with their delivery partner Uni Uni. To resolve this, I specifically requested that future orders be sent via Canada Post, as customer service had previously assured me they could accommodate this request. However, for my last two orders—placed at the same time with separate order numbers—I reached out to ensure this was done, only to discover that both were sent via Uni Uni.
When I contacted customer service about this, I was met with excuses. They blamed the warehouse, even though I had sent a clear request. Then, they casually stated, "We will punish Uni Uni"—an unprofessional and completely inappropriate response.
The problems didn't stop there. When I received my orders, I wanted to return a few items. That's when I discovered a $26 shipping fee on one of the orders. I was told this could be due to a glitch, but instead of resolving the issue, I was asked to provide proof that I didn't select express shipping. Seriously? As a long-time customer, I expect better than being treated like this.
Adding insult to injury, I was told that the coupon I applied made my order ineligible for free shipping—even though the pre-discount total was $129.62, well above the threshold. I didn't notice this at the time because I was focused on requesting Canada Post for delivery. Yet, customer service implied it was my fault for not catching the error.
The final straw was their dismissive attitude and unprofessional language during our chat. I've never experienced such poor treatment from Shein before. I wasn't asking for free service; I simply wanted fairness and acknowledgment of the issue.
I'm done with Shein. Once I receive my refund for the returned items, I'll be deleting my account and app. To anyone considering shopping here: BEWARE. Their customer service has taken a nosedive, and their attitude towards loyal customers is Appalling