Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Package never came said delivered response from shein horrible takes forever still waiting don't buy! If I could give 0 stars I would
They always have the latest trends for good prices. The online app makes it easy to pick what you love quick and easily.
I get ALL of my clothes from shein, they are a really great company. The clothes ship fast and is packaged very nicely.
Amazing quality and fast delivery everytime. So happy to be a customer. I made this my number one spot to buy clothing online
Send them clothes back a long time ago, no response... the worst online store ever! I don't even expect to get something back!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered lots of stuff two weeks ago.It delayed and I never get able to track it. Horrible experiences always with this shein
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They take to reply to each message you send them almost an hour and as if your issue isn't even considered.
Horrible quality!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I never ordered from that company and I was victim of a 200 canadian $ fraud on my credit card. Be careful
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Out of every order something is faulty
Stones missing from shoes and thongs
Buttons or trim from clothing
I have deleted this app as I will not be using SHEIN again
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I wanted to find a beautiful and unique piece of clothing to offer as a birthday gift to my best friend. Something I wouldn't be able to find in some local store.
After some web searching, I found this website, Sheinside, and, after browsing through their catalog, I found the PERFECT gift for my friend!
I ordered the Red Batman Print Dentate Hem Crop T-shirt, that has everything I was looking for: it's fun, it's pretty, and I'm sure my friend would love it, as she is a huge Batman fan.:)
Ordering the t-shirt through their website was really easy and their price was amazing (I received 15% off just for signing up, to buy a t-shirt that was already 38% off its regular price - what a deal!)
+, Sheinside shipped it for FREE, which is a huge plus for me.:)
I knew it would come from China, as I read the "about us" section of the website before ordering the t-shirt, so I was prepared to wait a bit. Considering it came from another Country, shipping time was not that long (and the most important thing is that it arrived before my friend's birthday, which was the only thing I was worried about).
The t-shirt I ordered arrived yesterday; it came flawless, beautiful and EXACTLY as shown in the photos!:)
My friend's birthday is in just 2 days, I already wrapped it up and I can't wait to see the grin on her face when she sees I got her a Batman t-shirt.:)
I'm so happy with my purchase and I'm definitely going to order more clothing and accessories from this website in the future, as when browsing through their catalog I found some pieces I want to buy for myself. :)
They have a lot of good quality products and ship to Thailand very fast. I would recommend this website to my friends
Everytime I have an event to go to this place always has what I'm looking for. Will continue shopping here. Love it!
Price is good but its all from china.
Had to really work hard to get tracking. I would rather order somewhere else
Hello, Thanks for your feedback!We will continue to improve our services.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered Sandler and sneakers from them they were garbage paper thin cardboard thank god I used Karma and had no problem getting refunded stay away from them
Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
September 2023 and have not received the products. I have written 7 emails but no response from them.my order number YC8806
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Sorry, but not sorry.you forgot how to be human and we can't support a company that justify rape, murdered and kidnapping.
I ordered 3 items over 2 weeks ago …still haven't heard a thing. Is this normal? I can't find out anything
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein is my favorite online store. They have amazing clothes and the quality is very good. In love with this site!
Ordered a Bead's Necklace, It was Really Beautiful and It Shipped on time, I was amazed to receive the delivery on time. It was so Quick. Highly Recommended!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.