Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Terrible clothes, and the fabric was literally plastic.
Not only that, customer service is non existent to say the least.
Wont buy again
I am suffering from a purchasing issues and Heather is very helpful to help me resolve. 5 star definitely worth to her great work!
I'm in love with the Shein shop!
Buy several pieces and I am always satisfied!
Last piece I received was a very beautiful jeans!
No US customer service at all. Trying to return a purchase for over 2 months. Nobody to contact. In dispute thru cc now! Never again!
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered last January (2023) and have yet to receive a response to my inquiries. They are happy to take your money but won't deliver their products.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Great online store for women's clothing. Huge selection of goods, quite often I buy even if I do not like a product it can be returned.
I think it is a store with reasonable prices, and nice clothes for any style, in addition to the very efficient and friendly customer service.
I ordered some items on an express delivery and so far nothing has arrived, could you please let me know when or if it is coming!
Thank you
Dear Denise,
Our team has emailed you via Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon.
They always do their best to make sure their customers are taken care of. I've never been disappointed by customer service or the items I receive.
I am beyond frustrated with this company and their lack of availability. No one will chat with me or return my emails to resolve a problem
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The dresses were adorable in person. True to size. And my package arrived 2 weeks later. A button did fall off a dress but I fixed it.
My orders are always a bit long to arrive but the prices are fair and they have original clothing. Customer service is effective. I recommend.
There's a lot of left over looking pieces I drove an hour away and it's nothing compared to the site. The employees are super nice though
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Excellent shopping, good value for money! Always a good experience, quick delivery as well. Love the promo actions and discounts that thy have!
I'm ordering all kinds of items from shein for more than 3 years and I'm always amazed with the quality! My honest recommendation!
This is an awful company, Nothing that I ordered looks like the picture. Everything is incredibly cheap. Also there are zero washing direction tags on anything. The seams on each garment are super weak and think. And I could tell they wouldnt hold up after 1 day of wearing them. I usually wear a x-small / small., but I double checked the measure ments before ordering and NOTHING fits properly. I dont know how or what messurements they came up with, but it is no where close to what they posted. I become extremely nervous when any kind of clothing comes from china. I wish i had known thats where these clothes were coming from so i wouldnt of purchased them. And if you do order something from here, BEAWARE the clothings with smell disgusting like burning plastic, completely gross. Ive worked retail where our clothes were shipped in individual bags to prevent damage. And ive never smelt something this gross. Ohh and if you do have a problem with this company and you try emailing them or asking " Online help " where th f**k your tracking and confirmation email are. NO response. Ive honestly never had such awful customer service ever. I want a Return and Refund, But I cant do that since noone replies. Its a scam dont do it. Save your money and buy something nice from a store where you can see what your purchasing.
Hello,
We are really sorry for any inconvenience we have brought you.
Because the reason of time difference, customer service can't reply you immediately. Hope you can kindly understand this.
If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
Looking forward to your prompt reply.
Please do not hesitate to contact us with this email: dispute@sheinside.com
Have a nice day
How long does it take to send the order? Money has been taken, but order from a month now is on processing status...
Hello,
Sorry for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well.
Do you still need your order?
If you still need it, we will ship it out in 4 days.
Please reply us as soon as possible.
Please do not hesitate to contact us with this email: dispute@sheinside.com
Have a nice day
Nice clothes, not very expensive, gives an opportunity to pay less and the best, sometimes they have free shipping all over the world!
Paying shipment fee 2 times and I don't know how to contact them, im paying 19$ per month. Worst experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.