Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Do your research before you order and don't be fooled by the planted reviews.
Great website! U can choose lots of amazing clothes! Very good quality and fast shipping
Its really awesome and great site... i just like it
I love this store, so many beautiful clothes except a little expensive
I've ordered several items from this site and they all have been really nice!
THEY ROBBED ME. NEVER GOT ANYTHING AND THE TRACKING NUMBERS DO NOT EXIST FOR ANY POSTAL SERVICE. NO HELP. STOLE MY MONEY
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I buy some clothes and they were perfect >I love it
Hi Bashayer,
Thank you for your support, and we will keep on improving.
Great quality too, my dress came in exactly seven days
Ordered a beautiful top, it came without any problem! Looks exactly as in photo.
Love the prices of everything and that new customers get 40% off purchase.
Love this shop, fast shipping, high quality clothing, cheap price. Recommended.
This site is totally based on scam and fake reviews, I will never recommend it to anyone
I love to buy things on this site, it has lots of items and good price!
I ordered great quality shirts for a wonderful price. They all fit true to size too.
Just wait for 24-48 hrs. And the problems get resolved. Got my refund in 2 weeks. Thank you.
I like the items,. They are my sizes and quality is nice.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
First thank you for your support.
We are really sorry for leaving you with such a negative impression and sorry for letting you down.
Generally we check every item very carefully before the shipment. About the problem of the earrings you mentioned, it is really out of our expectation. Hope you can kindly understand. Sorry to hear that you are unhappy with the suggestions of our customer service. We did not mean to offend you. But we really need your images to check with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand and trust us.
Sorry to hear that you are not satisfied with our return policy and sorry for all the inconvenience we have brought to you. Please accept our sincere and unreserved apology. Maybe there is some misunderstanding between us. No worry please, we promise we will do as much as we can to solve your problem. Hope you can kindly understand.
SheIn cherishes its customers. We respect every customer and always put your satisfaction on priority. All our customer service are sparing no efforts to help you solve your problem and provide you with better experience. Please give us a chance we promise we will do better.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.