business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,606
value
1,500
shipping
1,591
returns
1,192
quality
1,426
This company responds to reviews on average within 9 days
Saudi Arabia
1 review
0 helpful votes
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Cool
May 5, 2016

Nice, good quality items, cooperative customer service

Date of experience: May 4, 2016
Wisconsin
1 review
2 helpful votes
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Won a $100 gift card
January 13, 2020

Wonderful experience! Code worked right away, definitely not a scam and very cute reasonable items.

Date of experience: January 10, 2020
Indonesia
2 reviews
0 helpful votes
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Satisfied with the items sent. Takes quite long time to deliver though

Date of experience: March 22, 2014
DO
1 review
0 helpful votes
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Item
May 4, 2016

My item was shipped at the time expected. Great quality and perfect size! I loved it!

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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Very good
May 4, 2016

I've never really been disappointed with this website so I'm happy

Date of experience: May 4, 2016
Ohio
1 review
0 helpful votes
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Beautiful soft fabric very impressed and well-made

Date of experience: July 26, 2016
Canada
1 review
0 helpful votes
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Quick and effective despite the time difference. Great online shopping experience

Date of experience: July 13, 2016
Washington
1 review
0 helpful votes
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Poor quality
November 2, 2014

Poor quality. All too small for larger cultures. Looks much better in pics.

Date of experience: October 30, 2014
molly m. Shein Rep
over a year old

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Florida
1 review
0 helpful votes
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They did not give me no hard time to cancel an order and was very kind.

Date of experience: June 7, 2016
Maine
1 review
0 helpful votes
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Grateful
December 2, 2019

I am one of the winners I'm beyond grateful and excited.

Date of experience: November 29, 2019
Canada
1 review
0 helpful votes
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Fraude
November 28, 2022

Hice una compra desde el 19 de septiembre y hasta la fecha no llega, ni cómo reclamar, he mandado correos electrónicos y sólo me responden que rastree el envío, supuestamente está en proceso. Para mi es un fraude.

Date of experience: November 28, 2022
molly m. Shein Rep
over a year old

Hola, lo sentimos mucho. Para cualquier problema, puede ponerse en contacto con el servicio de atención al cliente en la APP para obtener ayuda. Estaremos encantados de ayudarle.

Florida
1 review
0 helpful votes
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Moda inigualable para Familia
January 10, 2020

Cuando entre a Shein vi que era perfecta para mi y mi familia, facilidad para búsqueda, buena descripción de los productos, está todo en una misma página, buen precio, rapidez en la entrega y si no te gusta algo lo puedo retornar free.

Date of experience: January 7, 2020
Italy
1 review
0 helpful votes
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Il costo è basso, la qualità è ottima i tempi di spedizione relativamente brevi.
Quando l'ho scoperto ne sono rimasta sorpresa dall'inseme. Elemento in più c'è ne é per tutte le misure e tutti gli stili. LO AMOOO!

Date of experience: November 28, 2019
France
1 review
0 helpful votes
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Jamais été décue
October 30, 2017

J'adore ce site, je n'ai jamais été déçue, j'ai même plutôt été souvent agréablement surprise! Je recommande mais pour ne pas avoir de mauvaises surprises il faut bien regarder les commentaires sous chaque produit pour choisir la bonne taille

Date of experience: October 30, 2017
France
1 review
0 helpful votes
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Bon site
May 4, 2016

Rapport qualité prix correct, déçue, une fois pour un article. Un problème de livraison sur 7 commandes, et on m'a rééxpédié la marchandise sans discussion. Je continuerai à acheter sur ce site, car pas cher et original...

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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Accro
May 5, 2016

J'ai un peu hésité avant de passer ma première commande, d'ici ( la France) les prix sont très attractifs, mais j'avais peur d'avoir en plus de frais de douane ou d'être déçue de la qualité des vêtements, et bien rien de tout ça!:-) Non seulement le rapport qualité-prix est extra! Mais la qualité me plait beaucoup ( jusqu'ici en tout cas) j'ai eu une fois un article qui etait en rupture de stock donc payé et impossible à livrer et il m'a étéremboursé sans aucun souci très rapidement.:-) Je suis ravie de toutes mes commandes passées et j'espère en passer encore beaucoup beaucoup d'autres! Je sis devenue fan! J'adore!

Date of experience: May 5, 2016
France
1 review
0 helpful votes
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J'ai du passer une petite dizaine de commandes depuis que j'ai découvert ce site l'année dernière ( entre 50 et 80 et 120 une fois), et j'ai toujours été ravie. Il y a beaucoup de choix, des vêtements et accessoires que je ne trouve pas en France, et à des prix compétitifs. Il suffit de bien lire le descriptif de chaque produit qui donne les mesures, couleur, type de tissu...
Pour ma part niveau taille je n'ai jamais été déçue, je regarde les mesures détaillées de chaque vêtement pour choisir la taille à prendre en comparant avec mes propres mesures prises au mètre ruban.
Concernant les délais de livraison, ils sont un peu long vers la France (10-15 jours généralement, 1 fois en 8 jours), mais tout est indiqué également, il suffit de bien lire. Le SAV répond rapidement par e-mail, et les problèmes ont toujours été résolu pour moi. En Bref, j'adore ce site!

Date of experience: May 4, 2016
Italy
1 review
0 helpful votes
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Very good
May 4, 2016

Ho acquistato diverse volte dall'Italia. La scelta di prodotti è molto vasta, per tutti i gusti e tutte le tasche. Rapporto qualità/prezzo giusto per l'articolo che viene venduto. Lo consiglio a tutti coloro che amano cambiare e avere tanti vestiti nell'armadio.

Date of experience: May 4, 2016
Italy
2 reviews
0 helpful votes
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I love shopping
November 7, 2017

Acquisto da tanto per su questo sito e posso garantire che non ho mai trovato altrove una così vasta scelta do capi, oltre all'ottimo rapporto qualità/prezzo. Adoro fare shopping su questo sito... i love shein

Date of experience: November 6, 2017
Italy
2 reviews
0 helpful votes
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Beautiful quality
November 3, 2017

Io ho scelto una giacca/cappotto, è molto calda e la adoro perchè si può indossare sia con un outfit sportivo sia con uno più elegante. Tutti gli abiti Shein sono stupendi con un'ottimo rapporto qualità/prezzo.

Date of experience: November 3, 2017