Yodel UK

Seriously no exaggeration the worst service ever experienced in my 45 years on planet, delivery date due Friday up to now over a full day of my time wasted both waiting for package not to arrive and also the many many online chats and phone call to Yodels 'advisors' not to mention the expense of a special 30 mile round trip in complete vain, everytime get promised delivery tomorrow and it never comes, ask to speak to a manager best they can do is ask them to call you back which they never do, despite all the problems and complaints the latest reasoning given was no drivers were going in the area, pretty much central Chesterfield... really! Is this even a delivery company? You'd think given all the complaints they'd make damn sure a driver was going out that way but they have no care to customers, my advice would be if ordering anything that states uses Yodel stay well clear and businesses use someone different or you'll open yourself for bad reviews on the basis of the shoddy courier you choose to use. Update it's now Tuesday and best I can hope is it may turn up tomorrow.

Waiting over 1 week and Yodel still have not delivered and worse still, customer service relations team said they will ask the management team to contact Nantgarw depo to locate the parcel... so they are not 100% sure where it is! I have reached out over 4 emails, 3 webchats and 2 telephone calls. Apparently the first driver couldn't locate my address (the post office and DHL don't have this issue), and the second driver apparently "attempted to deliver but left a calling card" because I wasn't in. I was in the house all day watching the tracker, the driver did not knock the door or leave a card. Blatantly lied to finish work early. Don't bother with webchat, you get automated responses and tell you what you want to hear without actioning anything, and save your breathe phoning the customer service line, you cannot speak to anyone and again all automated leaving you frustrated before fobbing you off leaving no closer to a resolve.

If you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund.

I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm).

15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source.

Yodel Customer Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes for Customer Services on the phone. The BOTS simply read from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want a package delivered to a business premises be careful because Yodel thinks they can rock up whenever they want and the parcel will not be delivered for weeks! Third grade service from this useless company

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

Pathetic and stealer delivery service! Their poor underpaid drivers are notorious for stealing the packages and mentioning wrong tracking info on so called online yodel tracking. Their webchat advisors dont even understand english and escalation email service is hell disgusting as they dont hold themselves accountable for not delivering the parcels although tracking says that its been delivered. They hv got language issue somehow as well as they simply copy paste the same emails.

BAN THIS COMPANY FOREVER IN UK please!

We dont want our pricy parcels to be delivered via this pathetic thefty parcel stealing company. Their reviews on social media are self explanatory.

REPORT this indian company plz!

Absolutely disgusting service provided by Yodel
Liars, starting with the drivers, continuing with the supervisors and ending with the customer service
Strongly do NOT recommend to use their services
They have no standards, no consideration for customers and unbelievably disrespect

I placed an Amazon order which was to be delivered by Yodel by 4th July. On 4th the tracking was updated to say that delivery had been attempted but was unsuccessful and asked that I contact them for the delivery. I had been out for approximately 10 minutes and assumed I had been unlucky enough to have missed it in that time. I contacted Yodel to be informed that they were very busy and that no delivery had been attempted as there would be a delay. My Amazon order info was then updated to say that I had requested a different delivery date, although they are unable to give me a new date or time slot. Now I have the inconvenience of having to wait in for who knows how long or miss the actually delivery attempt. The implication of the false tracking details was that the delay was my fault rather than theirs. Obviously to deceive the person using their services into believing that they were at least attempting to meet the service for which they were being paid. Now my delivery will be late due to Yodel issues, and I am being blamed. They need to improve their business to meet promises they make, or admit when they are unable to. What they do not need to do is blame recipients of their deliveries for their incompetence.

I have to say I've never in all the time I've been having home deliveries heard a driver speak the way this boy did. Apart from not doing his job and denying it when he was clearly caught red handed and seen, his attitude and language leaves a heck of a lot to be desired. But yodel are not interested. They have the worst customer service going. I'm still waiting for a response from them regarding this matter. One the parcel needed signed for and couldn't be left anywhere. But he took it straight to a neighbour didn't knock at my house although he said he did. I was stood at my front garden at the time and watched him. He then proceeded to put a card through the door saying he'd missed me and started arguing when I questioned why. Then the language that came out his mouth wasn't even fit for a mens changing room after losing a footy match
I'll be contacting the company who use them for this delivery and inform them that yodel is not reliable. I could have easily said I didn't get the item. I didn't sign anything and neither did my neighbour. No wonder peoples parcels go missing as I think it's company policy to just dump them anywhere or with anyone. If you leave a delivery message on the app they ignore it and put stuff in the bin if it's there who looks in the bin for parcels

Let's start with the big question... where is my delivery which is valued at £225.87 that you CLAIM was delivered to our front porch when no such thing happened. We've been home. We've been waiting for the parcel. So imagine our surprise when the text comes through to say our parcel had been delivered to a "safe place".

Now let's move on to the annoyance factor that now that we're trying to ascertain who has received our parcel instead of us, there is NO ONE to talk to for help.

Your company doesn't even provide proof of delivery in the form of a photo taken to show where a parcel has been left so for all we know the thing is still in the van.

We've canvassed our neighbours and no one in our estate has received it either so where have you, oh Yodel-a-he-ho, left our parcel.

We'd like our parcel. Absent that, we'd like to file a claim but without being a member of Mensa, or an Oxbridge D-Phil we have no idea how to make an inquiry other than to shout at you on social media.

UPDATE ----- I found a customer service number for Yodel and spoke to a representative who indicated that the "GEO TRACKING" indicated the parcel has been left at a property nearly 3 MILES AWAY from our house -- the scan isn't entirely accurate but it looks like it got left at public swimming baths. Excuse me? A public swimming baths 3 MILES AWAY? What a colossal joke. They're going to try and contact the driver to get the parcel retrieved to deliver it to us. It's not like they left it with one of our neighbours but dumped it somewhere that doesn't even have the SAME STREET NAME as ours. Pathetic and inexcusable.

Did NOT deliver the package although driver says she did. However I was home all day, only caller (AND only time the dog barked all day) was for the royal mail postman. Yodel will NOT engage as I did not send the parcel?! The (English-based chinese) "sender" will not engage as they have their money and don't care. Yodel were asked for proof of delivery and I was told that the fact the driver SAYS she delivered it is proof enough. UNBELIEVABLE! What a nice little earner THAT must be! I have proof that it was NOT delivered - I SAY it wasn't (and so does the dog - that makes it 2 against 1, Yodel!)

They are the worst delivery company. The drivers are lying and the aren't doing there's jobs.
I been wanting my parcel since last week but they kept telling that I refused.

YODEL is NOT reliable, I had a order from Amazon and the seller used this company. The order from the tracker arrived but I did not receive the parcel. My partner was at home heard the knock at the door, by the time she arrived the driver was coming up the driveway from rear of house and pointed in direction of the bins. He got into his van drove off. In mean time my partner looked over fence into back yard - no parcel, looked into neighbours yard no parcel, looked in and around the bins no parcel and no parcel at door step. YODEL sent a photo of parcel on door step but no parcel there when my partner went out. Ummm where is the parcel. One simple answer to that is the driver after taking the photo removed the parcel and must have taken it himself - stole it is the only conclusion. So if you want your parcel to be delivered do not use YODEL they employ people with sticky fingers and your parcel may very well never arrive or like me disappear after the photo being taken. When a company employs sticky fingered drivers how honest is the CEO of the company?

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!

They have been delivering the parcel for 6 days now and they cannot deliver it... After 4 days, when the status of the parcel did not change, I wrote to the Yodel staff how long it would take for them to deliver my parcel and I was assured that it would definitely be delivered the next day. The next day I was assured that the parcel had left and the courier was on its way to the recipient and to give them a moment because this shipment was their priority. On the 6th day, it turned out that the parcel was still in the warehouse, the staff who assured me that the parcel was on the courier's lap did not have access to the location of the parcel and they did not know where it was. And priorities are set 48 hours in advance, so the assurance that the parcel is priority is also a lie, and the delay is caused by the courier, trying to pick up the parcel from their own point, arriving after closing hours. I checked it on tracking and it's correct, the courier tried to pick up the parcel at 7 p.m. in a store open until 4 p.m. but it's still a day of loss out of the 6 they need and I don't know if it will take longer because the package is still in their warehouse. I totally advise against using their services because they do it very poorly and lie to avoid the problem.

DO NOT USE YODEL disgusting service the driver was calling me asking me to go out and find him as he couldn't find the address when I eventually explained how to get to my address I see him dragging my parcel along the street and than refused to bring it to my door because he was to tired and doesn't deliver up the stairs I had to sit there and wait for a friend to come and help me he than walked off swearing I'm can't believe this company

Horrible service! Please avoid if you can!
I order a bicycle for a birthday gift of my Son. They was late to deliver but on the day of his birthday I recieved an message that parcel will be arriving that day. I took day off from work to make sure I get the parcel. I was looking at the map where the driver was (probably a mile away from my house) and suddenly got a message " Sorry we have missed you!" I went online to check what is happening and got in their live chat and they try to convince me that I missed my delivery and that the driver left me a calling card! That was a lie as I was looking trough the window at the front door throughout the whole time! It was so disappointing. They ensured me it will delivered next day. When I got the message I got a cup of coffee and I sat in front of my house! I cud see on the map showing the driver was in front of my house (but he was not) then I cud see he was gone far away. This time did not recieve any message nothing. I contact them and they said we are sorry there was issue with your package! What a joke! They now told me they will try again next day.
Please do not use this service go to any other company out there at least you will be able to speak to real person over the phone!
Never again this yodel! It's not the first time I had issues with them but it's the last time now!

Package never arrived although tracking showing delivered! Contacted Yodel via live chat and was told driver had left package and satnav showed van at my address at time of delivery!
Recieved an email from yodel next day confirming package was delivered as stated and again saying tracking of delivery van showed it was at my address,asked for photographic evidence only to be told to download Yodel app and view image,tried a few times but unable to install app,contacted live chat again and asked if they could send image only to be told their system couldn't access it!
Finally got app loaded on my phone but no image showing,back to live chat and this time they could send image,package definately not left at my address but still they are certain it was and suggest I contact sender,why?
Eventually package turns up,kind person who lives at address driver left it at has brought it to me,possibly a 15/20 minute walk away from me,so driver obviously just wanted to get rid of package and was lying when he said he had delivered to me and image was taken at my address
And live chat stating satnav showed van at me was a lie as well? Can imagine this driver is now no longer working for Yodel but somehow I think he will still be and still dumping your package anywhere just to get finished for the day,def not a company you would trust to deliver anything!