Yodel UK

I missed the 1st delivery due to a fall. I am disabled and had to go to hospital. On getting a card I rearranged delivery the next dat to a different address, all was confirmed. I tried all day to track but it wasn't updated. I tried to ring customer services but its automated and it doesn't help. I used their chat and twice was told to keep checking the tracking and to remain at the property. By 8pm I used chat again and was told it would be with me at their earliest, I asked which day and she couldn't or wouldn't say, she just kept repeating thank you for your patience, your delivery will be with you at our earliest. By this time my patience had run out and I asked if she expected me to wait indefinitely. And she repeated herself again. Avoid at all costs, they lie have no sense of urgency, make promises they have no intention of keeping and will not speak to you personally. Awful company!

Yet again we had no choice in delivery company and got stuck with Yodel. This time it was books sent out by the open University for a course that they have lost. Clamour they have been delivered only not to our house. We have security cameras and a ring doorbell so can prove it they haven't been delivered here. Our neighbours have also checked their security footage and no delivery was made on our small 10 house street. They have investigated and the driver insists he got it to the right address but they themselves confirmed the drivers GPS doesn't place him even close to our home address. Yet still they say the driver is right and the books were delivered to the right place. Have even checked the delivery address with both Yodel and open University and they were no errors. This service is beyond a ridiculous and as a result has actually affected someone's education as they now don't have the required books and the course began today. No help offered and online chat gets cut off by the customers service reps. No response to emails and not answering phones. Just a recorded message to go through online chats. So what do we do now?

Don't use this company, they only care about the money, don't care about your parcel.
I am very disappointed and shocked with the service that has been provided by the YODEL. I was expecting a parcel from virgin media, however I had to go out therefore nobody was at home, so the driver instead of taking the parcel back, he left it outside of my house in a heavy rain, I didn't get home till late. When I got home, saw the parcel in front of door, water went inside the parcel as it has been outside for 5hours.The parcel contained the Internet router inside, which has been damaged and not working anymore due to the driver stupidity.
DO NOT USE THIS COMPANY.

Seriously no exaggeration the worst service ever experienced in my 45 years on planet, delivery date due Friday up to now over a full day of my time wasted both waiting for package not to arrive and also the many many online chats and phone call to Yodels 'advisors' not to mention the expense of a special 30 mile round trip in complete vain, everytime get promised delivery tomorrow and it never comes, ask to speak to a manager best they can do is ask them to call you back which they never do, despite all the problems and complaints the latest reasoning given was no drivers were going in the area, pretty much central Chesterfield... really! Is this even a delivery company? You'd think given all the complaints they'd make damn sure a driver was going out that way but they have no care to customers, my advice would be if ordering anything that states uses Yodel stay well clear and businesses use someone different or you'll open yourself for bad reviews on the basis of the shoddy courier you choose to use. Update it's now Tuesday and best I can hope is it may turn up tomorrow.

Waiting over 1 week and Yodel still have not delivered and worse still, customer service relations team said they will ask the management team to contact Nantgarw depo to locate the parcel... so they are not 100% sure where it is! I have reached out over 4 emails, 3 webchats and 2 telephone calls. Apparently the first driver couldn't locate my address (the post office and DHL don't have this issue), and the second driver apparently "attempted to deliver but left a calling card" because I wasn't in. I was in the house all day watching the tracker, the driver did not knock the door or leave a card. Blatantly lied to finish work early. Don't bother with webchat, you get automated responses and tell you what you want to hear without actioning anything, and save your breathe phoning the customer service line, you cannot speak to anyone and again all automated leaving you frustrated before fobbing you off leaving no closer to a resolve.

If you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund.

I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm).

15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source.

Yodel Customer Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes for Customer Services on the phone. The BOTS simply read from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want a package delivered to a business premises be careful because Yodel thinks they can rock up whenever they want and the parcel will not be delivered for weeks! Third grade service from this useless company