Yodel UK

I was quite satisfied with my parcel delivery from yodel. The parcel arrived promptly and completely in tact. I would have no hesitatiopn in using this service again.

Mrs E Watson

Midlands

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

Pathetic and stealer delivery service! Their poor underpaid drivers are notorious for stealing the packages and mentioning wrong tracking info on so called online yodel tracking. Their webchat advisors dont even understand english and escalation email service is hell disgusting as they dont hold themselves accountable for not delivering the parcels although tracking says that its been delivered. They hv got language issue somehow as well as they simply copy paste the same emails.

BAN THIS COMPANY FOREVER IN UK please!

We dont want our pricy parcels to be delivered via this pathetic thefty parcel stealing company. Their reviews on social media are self explanatory.

REPORT this indian company plz!

Absolutely disgusting service provided by Yodel
Liars, starting with the drivers, continuing with the supervisors and ending with the customer service
Strongly do NOT recommend to use their services
They have no standards, no consideration for customers and unbelievably disrespect

I placed an Amazon order which was to be delivered by Yodel by 4th July. On 4th the tracking was updated to say that delivery had been attempted but was unsuccessful and asked that I contact them for the delivery. I had been out for approximately 10 minutes and assumed I had been unlucky enough to have missed it in that time. I contacted Yodel to be informed that they were very busy and that no delivery had been attempted as there would be a delay. My Amazon order info was then updated to say that I had requested a different delivery date, although they are unable to give me a new date or time slot. Now I have the inconvenience of having to wait in for who knows how long or miss the actually delivery attempt. The implication of the false tracking details was that the delay was my fault rather than theirs. Obviously to deceive the person using their services into believing that they were at least attempting to meet the service for which they were being paid. Now my delivery will be late due to Yodel issues, and I am being blamed. They need to improve their business to meet promises they make, or admit when they are unable to. What they do not need to do is blame recipients of their deliveries for their incompetence.

I have to say I've never in all the time I've been having home deliveries heard a driver speak the way this boy did. Apart from not doing his job and denying it when he was clearly caught red handed and seen, his attitude and language leaves a heck of a lot to be desired. But yodel are not interested. They have the worst customer service going. I'm still waiting for a response from them regarding this matter. One the parcel needed signed for and couldn't be left anywhere. But he took it straight to a neighbour didn't knock at my house although he said he did. I was stood at my front garden at the time and watched him. He then proceeded to put a card through the door saying he'd missed me and started arguing when I questioned why. Then the language that came out his mouth wasn't even fit for a mens changing room after losing a footy match
I'll be contacting the company who use them for this delivery and inform them that yodel is not reliable. I could have easily said I didn't get the item. I didn't sign anything and neither did my neighbour. No wonder peoples parcels go missing as I think it's company policy to just dump them anywhere or with anyone. If you leave a delivery message on the app they ignore it and put stuff in the bin if it's there who looks in the bin for parcels

Let's start with the big question... where is my delivery which is valued at £225.87 that you CLAIM was delivered to our front porch when no such thing happened. We've been home. We've been waiting for the parcel. So imagine our surprise when the text comes through to say our parcel had been delivered to a "safe place".

Now let's move on to the annoyance factor that now that we're trying to ascertain who has received our parcel instead of us, there is NO ONE to talk to for help.

Your company doesn't even provide proof of delivery in the form of a photo taken to show where a parcel has been left so for all we know the thing is still in the van.

We've canvassed our neighbours and no one in our estate has received it either so where have you, oh Yodel-a-he-ho, left our parcel.

We'd like our parcel. Absent that, we'd like to file a claim but without being a member of Mensa, or an Oxbridge D-Phil we have no idea how to make an inquiry other than to shout at you on social media.

UPDATE ----- I found a customer service number for Yodel and spoke to a representative who indicated that the "GEO TRACKING" indicated the parcel has been left at a property nearly 3 MILES AWAY from our house -- the scan isn't entirely accurate but it looks like it got left at public swimming baths. Excuse me? A public swimming baths 3 MILES AWAY? What a colossal joke. They're going to try and contact the driver to get the parcel retrieved to deliver it to us. It's not like they left it with one of our neighbours but dumped it somewhere that doesn't even have the SAME STREET NAME as ours. Pathetic and inexcusable.

Did NOT deliver the package although driver says she did. However I was home all day, only caller (AND only time the dog barked all day) was for the royal mail postman. Yodel will NOT engage as I did not send the parcel?! The (English-based chinese) "sender" will not engage as they have their money and don't care. Yodel were asked for proof of delivery and I was told that the fact the driver SAYS she delivered it is proof enough. UNBELIEVABLE! What a nice little earner THAT must be! I have proof that it was NOT delivered - I SAY it wasn't (and so does the dog - that makes it 2 against 1, Yodel!)