Yodel UK

They are the worst delivery company. The drivers are lying and the aren't doing there's jobs.
I been wanting my parcel since last week but they kept telling that I refused.

YODEL is NOT reliable, I had a order from Amazon and the seller used this company. The order from the tracker arrived but I did not receive the parcel. My partner was at home heard the knock at the door, by the time she arrived the driver was coming up the driveway from rear of house and pointed in direction of the bins. He got into his van drove off. In mean time my partner looked over fence into back yard - no parcel, looked into neighbours yard no parcel, looked in and around the bins no parcel and no parcel at door step. YODEL sent a photo of parcel on door step but no parcel there when my partner went out. Ummm where is the parcel. One simple answer to that is the driver after taking the photo removed the parcel and must have taken it himself - stole it is the only conclusion. So if you want your parcel to be delivered do not use YODEL they employ people with sticky fingers and your parcel may very well never arrive or like me disappear after the photo being taken. When a company employs sticky fingered drivers how honest is the CEO of the company?

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!

They have been delivering the parcel for 6 days now and they cannot deliver it... After 4 days, when the status of the parcel did not change, I wrote to the Yodel staff how long it would take for them to deliver my parcel and I was assured that it would definitely be delivered the next day. The next day I was assured that the parcel had left and the courier was on its way to the recipient and to give them a moment because this shipment was their priority. On the 6th day, it turned out that the parcel was still in the warehouse, the staff who assured me that the parcel was on the courier's lap did not have access to the location of the parcel and they did not know where it was. And priorities are set 48 hours in advance, so the assurance that the parcel is priority is also a lie, and the delay is caused by the courier, trying to pick up the parcel from their own point, arriving after closing hours. I checked it on tracking and it's correct, the courier tried to pick up the parcel at 7 p.m. in a store open until 4 p.m. but it's still a day of loss out of the 6 they need and I don't know if it will take longer because the package is still in their warehouse. I totally advise against using their services because they do it very poorly and lie to avoid the problem.

DO NOT USE YODEL disgusting service the driver was calling me asking me to go out and find him as he couldn't find the address when I eventually explained how to get to my address I see him dragging my parcel along the street and than refused to bring it to my door because he was to tired and doesn't deliver up the stairs I had to sit there and wait for a friend to come and help me he than walked off swearing I'm can't believe this company

Horrible service! Please avoid if you can!
I order a bicycle for a birthday gift of my Son. They was late to deliver but on the day of his birthday I recieved an message that parcel will be arriving that day. I took day off from work to make sure I get the parcel. I was looking at the map where the driver was (probably a mile away from my house) and suddenly got a message " Sorry we have missed you!" I went online to check what is happening and got in their live chat and they try to convince me that I missed my delivery and that the driver left me a calling card! That was a lie as I was looking trough the window at the front door throughout the whole time! It was so disappointing. They ensured me it will delivered next day. When I got the message I got a cup of coffee and I sat in front of my house! I cud see on the map showing the driver was in front of my house (but he was not) then I cud see he was gone far away. This time did not recieve any message nothing. I contact them and they said we are sorry there was issue with your package! What a joke! They now told me they will try again next day.
Please do not use this service go to any other company out there at least you will be able to speak to real person over the phone!
Never again this yodel! It's not the first time I had issues with them but it's the last time now!

Package never arrived although tracking showing delivered! Contacted Yodel via live chat and was told driver had left package and satnav showed van at my address at time of delivery!
Recieved an email from yodel next day confirming package was delivered as stated and again saying tracking of delivery van showed it was at my address,asked for photographic evidence only to be told to download Yodel app and view image,tried a few times but unable to install app,contacted live chat again and asked if they could send image only to be told their system couldn't access it!
Finally got app loaded on my phone but no image showing,back to live chat and this time they could send image,package definately not left at my address but still they are certain it was and suggest I contact sender,why?
Eventually package turns up,kind person who lives at address driver left it at has brought it to me,possibly a 15/20 minute walk away from me,so driver obviously just wanted to get rid of package and was lying when he said he had delivered to me and image was taken at my address
And live chat stating satnav showed van at me was a lie as well? Can imagine this driver is now no longer working for Yodel but somehow I think he will still be and still dumping your package anywhere just to get finished for the day,def not a company you would trust to deliver anything!

Rubbish service, attitude and approach to customer service. Avoid at all costs. Miscommunication and contradiction from their so called customer service team constantly. I will not use Yodel again.

Never again with Yodeldirect.
I used them to send three large parcels: 63 cm x 41 cm x 34 cm - 19 kg - 56 cm x 38 cm x 23 cm - 15 kg and 32 cm x 32 cm x 32 cm - 9 kg. Well... they lost all of them. After a month of trying to understand what was going on through the customer service (the chat on their site) I had six different versions, from the parcels are on their way (Where?), to they have been given to ASENDIA, to confirming they were in the country of destination (but not delivered yet) and today they actually said that the parcels had been delivered. This is outrageous. The customer service is the only way to contact them and when they dont want to answer legitimate questions of clarifications they just disconnect you. Totally unhelpful and rude. They obviously dont understand the meaning that one trusts them, pays them for a service (and they are not cheap) and their lack of professionalism has a devastating impact on peoples life. They come with a standard of phrase of apologies which copy and paste (Im sure many many times for the disappointed customers). Occasionally their social media team appear with an announcement and then they confirm that they can't do anything. These are not decent trading standards.
Stay away from this company for your own good.