Yodel UK

ABSOLUTELY A JOKE, DISGUSTING BEHAVIOUR, UTTERLY SHAMELESS LAIRS AND RIDICULOUSLY RUBBISH DELIVERY COMPANY.
A STAR IS TOO MUCH, A CORNER OF THE START IS A LOT FOR THOSE AWFUL PEOPLE.

The service is an absolute scam - the parcel was supposed to arrive on Tuesday and didn't, with no updates nor notifications - the website still shows the package due to arrive last Tuesday.
I am leaving on Monday and today was the last chance to get the package.
I contacted the Yodel support on Friday to find out what was going on and the customer support agent (Mansi Arora) said that the parcel was at the depot outside of Edinburgh, that they weren't sure when the parcel would be delivered, but confirmed that I could pick up the parcel on Saturday 10:00-12:00 from the depot.
I hence went to the depot at 11am as per their indications, and there found a huge group of angry people because the agent at the counter (Leila the name of the agent) would not search for any more parcels and said that most of the parcels could be found and that they would do nothing about it on the day.
I tried to explain the urgency of the parcel, the fact that it was already almost a week late and that I followed the indications of the Yodel online support agent, but the agents there offered no concrete solution to the problem (the staff was standing there instead of going looking for the parcels when they could well have done so).

Yodel are a load of CRAP - crap service from a crap company with a crap website & a crap tracking system that does not track parcels - crap webchat system

The Yodel delivery guy stole the item without delivering the item and posted a fake picture in yodel app informing that it is delivered.

No accountability. Put phone down. Do not really listen. Will never use. Avoid. Deliver to wrong address.

I selected 2-3 day delivery on Monday 7th, therefore expecting the parcel to be delivered around Wednesday or Thursday. By Wednesday the tracking advised delivery would be on the 10th (Thursday). I continually watched to see if it was delivered but nothing. On Friday it was showing as been at the local depot and waiting for the next vehicle to be loaded. I contacted them on Friday evening and was told it would be delivered on Saturday,
All day Saturday there was no tracking update so I contacted them again and was assured it would be delivered by 9.00pm that evening. It wasn't. They don't deliver on Sunday, so on Mon 14th, there was no change to the tracking status so, for the third time, I contacted them. This time I was given a pathetic excuse that they had difficulty scanning the item so could I advise the content! What? After 40 mins I was told the best they can offer is 24-48 hour delivery. After pointing out I paid for 2-3 day delivery a week ago, I was advised it wasn't guaranteed 2-3 days. I explained I understood that but assumed that if the 2-3 day deadline couldn't be met, I should at least expect 3-5 days. As I type this, the tracking remains unchanged. I will never use Yodel again. I only used them this time because of Royal Mail issues but never again. A disgraceful excuse for a courier.

Stay away from Yodel. They are an unprofessional company not because of lost items but even their customer service is bad.

I would provide zero stars if possible. I ordered a parcel for next day delivery, item was shipped on the 19th and should have arrived by the 20th. Its now the 24th and my parcel hasn't arrived and no new information on when it would be delivered. I have spoke with 3 people on there pathetic web chat. I asked for them to send the parcel back to the sender and was given attitude and cut off, on the 3rd attempt on web chat i was told i would not be returning the parcel that i need to wait more. I had to threaten with the police and trespassing/harrasment charges if they tried to make delivery of the item. I then had to contact the sender of the item and cancel the parcel and request a refund as I now need to go and replace the Christmas presents yodel couldn't deliver on time. I have advised the sender I shall no longer be shopping with them whilst yodel is the only shipping method they offer. These guys need ofgem to come down on them like a ton of bricks. Absolutely horrendous service and nothing but false advertising and then lies if you do speak to custmer service. I will be more vigilant in future and boycott/avoid all retailers who use yodel as there only delivery option.

87RR*******A003

My parcel lives in the middleton depot now as yodel cant deliver or return or update the tracking i eould say its been stolen,that drpot in middleton is full of shop lifters 8th parcrel stolen in the past 5 months,when a parcel gets to middleton depot and fosent leave it been stolen by staff,asvthe tracking is left dormant purposley i would not use these monkeys ever again,GET MY PACKAGE SENT BACK,CORRUPT AND REPORTED TO THE CORRECT AUTHORITYS