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AliExpress

How would you rate AliExpress?
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Canada
1 review
4 helpful votes
Follow Fifi D.
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Well worth it
March 3, 2015

I've order from other sites and was very disappointed. For one I paid at least 2x more for the item and there would be defects. So far i have bought over 60 different items ranging from toys, clothing, accessories, electronics, houseware, and more. Some disappointments but in general very happy with all my products. If there was a problem I would put in a dispute and always get my money back. At one point one of the suppliers was in question for not actually supplying the product and only receiving payments for items. But aliexpress themselves sent me a refund. You have to remember, you get what you pay for. I always get free shipping item and i check the review on the items before i buy. Some take pretty long to arrive but well worth the wait.

Date of experience: March 3, 2015
GB
1 review
2 helpful votes
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I have placed three orders with Ali-express with three different sellers. I limited the orders to the smallest amount I could get free shipping on.
All three lots of items that I have received have been great for the price that I have paid for them. Although I will be even more cautious now that I have seen some of the terrible reviews I will defiantly buy again from the sellers that I have dealt with so far. They have been delivered well within the expected time, packed really well and really cheap for what I got

Date of experience: July 28, 2014
Poland
1 review
0 helpful votes
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Product and sales service of the highest quality
September 27, 2018

VERY neatly and very securely packaged. Great recognition for the seller. I would like to give the seller 6 stars for the speed of order processing and for the quality of shipment security - extremely fast delivery. A high quality product and fully compliant with the description. The seller is 100% recommendable! I am adding the seller to my favorites :)

Date of experience: September 27, 2018
Virginia
1 review
2 helpful votes
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I ordered from this website and hoping that our items will be here before my husband comes home from deployment. I was wrong. I ordered 9 items and yet to get any. No one will answer my emails. I spent over $160 to make my husband homecoming special and well it wasn't. If I'm not getting my items I would like the money that was wasted..

Date of experience: March 5, 2014
New York
1 review
3 helpful votes
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Scam
May 5, 2015

What a scam! I ordered a small order. Just to try. I don't no how they did it but my track number said it was delivered to my home. I never received it! So I figured it was delivered to one of my neighbors. I ordered again. That one never made it either no tracking on that pkg! What a scam do not use this site there will be nothing u can do to get ur money back!

Date of experience: May 5, 2015
North Carolina
2 reviews
1 helpful vote
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Rip off
January 11, 2022

Took my money for a battery charger did not send confirmation email ignored me in chat ignored me on the phone... now I have to dispute the charge... AliExpress is in the refund business and the return business... they are not retailers they are not into sales

Date of experience: January 11, 2022
KR
1 review
1 helpful vote
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This site is fake!
September 20, 2013

This site is fake! All china staff support fraud china seller! If you didn; t get item or if you get fake item,, you can't refund... seller will insert wrong track, site china staff will close your dispute. And they will ignore all your message. Don; t order from this dirty china site

Date of experience: September 20, 2013
Nigeria
5 reviews
2 helpful votes
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It's a great online business where you can find and buy almost anything. You can place reviews if you are satisfied based on the transactions you have on the customer reviews and sellers all over the world improve on thier services and items they are selling to satisfied the customers.

Date of experience: July 11, 2019
Texas
1 review
5 helpful votes
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Worst company
April 13, 2018

Do not order from these people. They do not deliver products, you wait and wait, and they still take your money. I have been dealing with a refund for over 3 months. I will never order from these people again. Buyer BEWARE!

Date of experience: April 13, 2018
Italy
1 review
1 helpful vote
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Sometimes money is not back
June 18, 2019

I did not receive an item, but money was not back to me. Reason: please, provide a document from my post, that I did not receive... How can I get this document if my post just does not want to provide me it?

Date of experience: June 18, 2019
Utah
4 reviews
7 helpful votes
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Buyer Beware
August 14, 2020

I have purchased a couple of custom made dresses, a few years ago and they were great. Recently, every order that I have made was not good. I ordered 2 dresses from 2 different sellers. One dress was 'red' and arrived orange. The dress part was sewn into the waistband. The other dress was dress was not sewn correctly. Neither dress was usable. My last 2 orders this month were thread. The first order was supposed to be 5 cones of multi-colored thread. The package contained 4 multi-colored cones and one yellow cone. The label on the cone is not even the same. How does that happen? The second order of thread was supposed to be 40/2 thread, which is a thicker serger thread than the 'Joann' thread. It is not the better quality thread, it is not even as thick or durable as the cheaper serger thread. Buyer Beware!

Date of experience: July 15, 2020
GB
1 review
0 helpful votes
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Fake Jewellery
August 19, 2020

I bought in 7 different suppliers in aliexpress silver jewellery and when I receive, I tested to know if is real silver, and the truth was that silver plate, not real silver.
I don't recommend to buy in this place, you will receive not real Jewellery, only fake.
I did a video to prove to them and was impossible to upload.

Date of experience: July 20, 2020
Illinois
2 reviews
6 helpful votes
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No product
July 10, 2017

They said shipping was 12 to 20 days. I ordered on May 30th and today is July 10th and I still have not received my merchandise. Thank god I only spent $22 because I have a feeling I'm never going to receive it. Emails have not been answered.
My product is literally on a slow boat from China.
Stay away from this company!

Date of experience: July 10, 2017
Nigeria
6 reviews
10 helpful votes
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This e-commerce site has got lots of quality and cheap products. The shipping fee, especially when you sign up for the free shipping, can be so insane; like getting 5x more than the products you are ordering for!

Date of experience: July 26, 2020
Georgia
1 review
6 helpful votes
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$345 lost to Aliexpress
December 23, 2016

I made the mistake of buying a spare battery for my ebike on Aliexpress. They sent me the wrong battery which would not fit my bike ($345). They would not send me the right one even though they had them in stock. Aliexpress buyer protection was a joke. They gave me 500 characters to state my case. I couldn' t talk to a human being. They ruled against me, the seller kept my $300 and I threw the battery away because it was useless. Aliexpress only cares about the sellers. Buyers beware!

Date of experience: December 23, 2016
Massachusetts
1 review
4 helpful votes
Follow Rose R.
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First off, that website needs to be updated, and with the money you're scamming off of me, I'm sure you can pay someone. They took the money from me in early June telling me that it is gonna come in the following week. It's been three weeks and I asked the lady why it isn't coming and she said the payment didn't go through. I later check the website and it says that because I USED the coupon THEY gave me that I violated something. This website is just a big NO. I rather buy from Amazon at the more expensive price.

Date of experience: July 1, 2018
Georgia
1 review
1 helpful vote
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I ordered a ring for forty cents with free shipping and a necklace for sixty cents with free shipping from two different sellers. Then each seller asked me to add more items to get free shipping. I had no idea I have to purchase whole sale items. I regret ordering from this site.

Date of experience: April 28, 2014
Virginia
1 review
3 helpful votes
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Ali Express is a rip-off... just posting about Ali Express hoping that no one else has to go through what I have had to... going viral with the horrible and fraudulent encounter that I have had with Ali Express.

Date of experience: January 11, 2017
GB
2 reviews
1 helpful vote
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There has never been anything I wanted that I couldn't get here at bargain prices to boot. With sellers competing you can't get cheaper. So much choice I find things I didn't know I wanted or even existed!

Date of experience: September 18, 2016
RU
1 review
0 helpful votes
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Good idea-well implemented.
October 18, 2018

I ordered tactical pants from the MAGE KNIGHT Official Store. The order was received very quickly. I was very pleased to receive a message from Jane (this is the seller) that my order is in my post office. I called and it was confirmed. The parcel is Packed very carefully and securely. Pants were exactly as I imagined them in my imagination, read the description on the website of the store. But the best part is my size is 100%, even in small things.

Date of experience: October 18, 2018

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730