I've order from other sites and was very disappointed. For one I paid at least 2x more for the item and there would be defects. So far i have bought over 60 different items ranging from toys, clothing, accessories, electronics, houseware, and more. Some disappointments but in general very happy with all my products. If there was a problem I would put in a dispute and always get my money back. At one point one of the suppliers was in question for not actually supplying the product and only receiving payments for items. But aliexpress themselves sent me a refund. You have to remember, you get what you pay for. I always get free shipping item and i check the review on the items before i buy. Some take pretty long to arrive but well worth the wait.
I have placed three orders with Ali-express with three different sellers. I limited the orders to the smallest amount I could get free shipping on.
All three lots of items that I have received have been great for the price that I have paid for them. Although I will be even more cautious now that I have seen some of the terrible reviews I will defiantly buy again from the sellers that I have dealt with so far. They have been delivered well within the expected time, packed really well and really cheap for what I got
VERY neatly and very securely packaged. Great recognition for the seller. I would like to give the seller 6 stars for the speed of order processing and for the quality of shipment security - extremely fast delivery. A high quality product and fully compliant with the description. The seller is 100% recommendable! I am adding the seller to my favorites :)
I ordered from this website and hoping that our items will be here before my husband comes home from deployment. I was wrong. I ordered 9 items and yet to get any. No one will answer my emails. I spent over $160 to make my husband homecoming special and well it wasn't. If I'm not getting my items I would like the money that was wasted..
What a scam! I ordered a small order. Just to try. I don't no how they did it but my track number said it was delivered to my home. I never received it! So I figured it was delivered to one of my neighbors. I ordered again. That one never made it either no tracking on that pkg! What a scam do not use this site there will be nothing u can do to get ur money back!
Took my money for a battery charger did not send confirmation email ignored me in chat ignored me on the phone... now I have to dispute the charge... AliExpress is in the refund business and the return business... they are not retailers they are not into sales
This site is fake! All china staff support fraud china seller! If you didn; t get item or if you get fake item,, you can't refund... seller will insert wrong track, site china staff will close your dispute. And they will ignore all your message. Don; t order from this dirty china site
It's a great online business where you can find and buy almost anything. You can place reviews if you are satisfied based on the transactions you have on the customer reviews and sellers all over the world improve on thier services and items they are selling to satisfied the customers.
Do not order from these people. They do not deliver products, you wait and wait, and they still take your money. I have been dealing with a refund for over 3 months. I will never order from these people again. Buyer BEWARE!
I did not receive an item, but money was not back to me. Reason: please, provide a document from my post, that I did not receive... How can I get this document if my post just does not want to provide me it?
I have purchased a couple of custom made dresses, a few years ago and they were great. Recently, every order that I have made was not good. I ordered 2 dresses from 2 different sellers. One dress was 'red' and arrived orange. The dress part was sewn into the waistband. The other dress was dress was not sewn correctly. Neither dress was usable. My last 2 orders this month were thread. The first order was supposed to be 5 cones of multi-colored thread. The package contained 4 multi-colored cones and one yellow cone. The label on the cone is not even the same. How does that happen? The second order of thread was supposed to be 40/2 thread, which is a thicker serger thread than the 'Joann' thread. It is not the better quality thread, it is not even as thick or durable as the cheaper serger thread. Buyer Beware!
I bought in 7 different suppliers in aliexpress silver jewellery and when I receive, I tested to know if is real silver, and the truth was that silver plate, not real silver.
I don't recommend to buy in this place, you will receive not real Jewellery, only fake.
I did a video to prove to them and was impossible to upload.
They said shipping was 12 to 20 days. I ordered on May 30th and today is July 10th and I still have not received my merchandise. Thank god I only spent $22 because I have a feeling I'm never going to receive it. Emails have not been answered.
My product is literally on a slow boat from China.
Stay away from this company!
This e-commerce site has got lots of quality and cheap products. The shipping fee, especially when you sign up for the free shipping, can be so insane; like getting 5x more than the products you are ordering for!
I made the mistake of buying a spare battery for my ebike on Aliexpress. They sent me the wrong battery which would not fit my bike ($345). They would not send me the right one even though they had them in stock. Aliexpress buyer protection was a joke. They gave me 500 characters to state my case. I couldn' t talk to a human being. They ruled against me, the seller kept my $300 and I threw the battery away because it was useless. Aliexpress only cares about the sellers. Buyers beware!
First off, that website needs to be updated, and with the money you're scamming off of me, I'm sure you can pay someone. They took the money from me in early June telling me that it is gonna come in the following week. It's been three weeks and I asked the lady why it isn't coming and she said the payment didn't go through. I later check the website and it says that because I USED the coupon THEY gave me that I violated something. This website is just a big NO. I rather buy from Amazon at the more expensive price.
I ordered a ring for forty cents with free shipping and a necklace for sixty cents with free shipping from two different sellers. Then each seller asked me to add more items to get free shipping. I had no idea I have to purchase whole sale items. I regret ordering from this site.
Ali Express is a rip-off... just posting about Ali Express hoping that no one else has to go through what I have had to... going viral with the horrible and fraudulent encounter that I have had with Ali Express.
There has never been anything I wanted that I couldn't get here at bargain prices to boot. With sellers competing you can't get cheaper. So much choice I find things I didn't know I wanted or even existed!
I ordered tactical pants from the MAGE KNIGHT Official Store. The order was received very quickly. I was very pleased to receive a message from Jane (this is the seller) that my order is in my post office. I called and it was confirmed. The parcel is Packed very carefully and securely. Pants were exactly as I imagined them in my imagination, read the description on the website of the store. But the best part is my size is 100%, even in small things.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.