AliExpress

I placed an order and now ZERO LINKS work on their page. You click on "contact" "help" "log in" ANYTHING and the page DOESN'T WORK. It never loads and just says "link broken" i cant track my package I cant contact them to ask where its at nor can i ask for a refund cause nothing is working. Its been months since my order was placed. Im outa luck. Dont buy.

Product ordered 4 months ago (Order number: **************), and I still have not received it. Followed up with seller multiple times, and the product was never sent, tracking number (UC*******CN) says its not even sent. I have lost hope with this seller and Aliexpress, and will never ever order anything on this. I tried to open a dispuite and order seem to be auto closed which is a biggest hoax!

Below is the tracking details:
2018.02.19 09:52 (GMT-7): Shipment accepted by airline
2018.02.19 09:52 (GMT-7): Shipment left country of origin warehouse
2018.02.19 09:47 (GMT-7): Shipment at country of origin warehouse
2018.02.19 06:07 (GMT-7): Shipment dispatched
2018.02.13 04:01 (GMT-7): Waiting for pick up

I spent $ 247 in Aliexpress. And my order has been closed after making a payment.

I got message from Aliexpress:
"We regret to inform you that the recent use of coupon (s) in your order has been identified as being in violation of the guidelines outlined in our General Rules for Coupon Use. (http://activities.aliexpress.com/adcms/help-aliexpress-com/coupon_usage.php) Your order will be canceled, and any payments you have made (excluding any fees or charges which you have made to third parties) will be returned to your account."

But I did not apply any coupon. It's just referrel link from Ebay ads.

In 3 days my money was refunded, and then they are recharge $247 back suddenly.

I have contacted aliexpress through chat support, they say my money will be refunded within 2-20 days.

I have been waiting for so long almost 22 days until now my money is not returned.

They refused my refund.

I don't trust Aliexpress anymore.

Where my money gone?

My package was worth over $100. It was lost in the mail, but Ali customer service said they needed documentation for a refund. I contacted USPS and went down there several times. I ended up requesting a letter from USPS stating that the package was lost, and Ali customer service STILL refused a refund!

I am very and very satisfacted with Aliexpress platform. There are too many different articles of different parts. Sometimes, I am not satisfacted with quality of goods and honesty of sellers. However, I have not problems with this seller. He delivered all my orders, yes, sometimes I have extended delivery time, my orders were not came in time, but it was came and it was of good quality. I recommend to buy in this shop. It's not my first order, it was ordered several stm32 microcontrollers.

Never receieved the shipment, but as always the seller had a confirmation that it was delivered. Where, I don't know. Because I never received it. Raised the issue with Aliexpress, but as always, their judgemenmts are always in favour of the seller. I was given three days (two days here given the time difference) to get the post office to say the the package was lost or not delivered. And I am supposed to leave my work and do that.
The same thing happened last time, and it was the reason I stopped shopping on Aliexpress and I guess I am going to do that again.
Of course, not blaming the seller. It is a logistic issue, but then a buyer should not be penalised on the basis of a mere delivery report. Even if the shipment is thrown into the ocean, there will be a delivery report for it and the seller has not way of contesting it.
So yeah, bye bye Aliexpress. Better options out there for my hard-earned money.

For almost 1years I have been using aliexpress & I do not face any issues when I found the best store list in aliexpress. The most valuable resources I found on the internet for this topic it's bestsellerchina.com. The guy take over the solution for aliexpress shopping. The guy listed only the best aliexpress store & the store reviews. You can check out this website for shopping from aliexpress.

Ive been a customer for over ten years. They charged me twice for the same order. They refuse to refund my money. Ive been trying for 8 months. There is no way to speak to anyone that has any ability to even understand a complaint. They will repeat the same copied and pasted message via email over and over again. I have hundreds of screenshots of bank transactions, transactions from their own site, chats, emails, etc. Here is an example of the email I received in response to my complaint with all evidence attached to my message:

Dear Customer,

Thank you for contacting AliExpress.

Regarding your query about payment value of your order, please note payment for each order could be received only once in our system. Possible reasons of double/multiple payments:

1. Payment was triggered mutiple times and processed successfully. Refund will be processed to you automatically in this case. Normally, it takes 3-20 workings days for you to receive it in your bank account.
2. Payment for another order with same value. You may also go to 'My Order' and double check if any other order with same value under your account.
3. Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed once only in this case.

If you still have concern about this value, please double check with bank if possible.

Thank you for your understanding and cooperation which is highly appreciated and we hope you have a great experience shopping with AliExpress.

Best regards,
AliExpress Customer Care

Again, this transaction is 8 months old (December 8,2023). There has been no bank error.

They stole $250 out of my bank account and refuse to return it. Ive been promised a refund several times but they just ignore me and pretend it never happened even though I have screenshots of every chat and email.

This is an extremely dishonest company, with poor customer service, no address, phone number, or email available.

Your payment and personal information is clearly not safe, since they can process transactions without your approval. You have no recourse once they do.

They hide their contact information, ignore consumer protection laws, and dont care about a customer's experience.

As a buyer contesting for a refund and extra cost aliexpress decided in there wisdom i was not entitled to a refund becouse they did not explain to me what i had to do. They asked me for proof and did not say what proof they wanted i assumed they wanted proof of purchase so i sent a picture of the item as i was saying that it was not the same item in the seller's picture i wanted them to compare the item with the picture i sent as they was not the same but it seems aliexpress did not understand either and came down in favour of the seller. Even though the item was tottle rubbish. So be carefull becouse aliexpress don't.

Hi
I have been buying from Aliexpress for years.
Recently more and more failed deliveries and invalid tracking information.
I bought 2 times from Car Diagnsotic Tool Store and both times the same process.
Invalid tracking information. The seller keeps saying he will suport until it is too late.
Refund are refused by Aliexpress, because the consider it my fault.
Seller promisses to resend, but then stops responding.
It is the first time I have been scammed on Aliexpress, but I will never buy again.

Total Scam. I ordered a pair of pants from China which i paid 150usd. Package was lost or stolen after it left China. It remained stuck (stolen) in Hungary(transit country) on the way to Romania. Many romanian buyers were decieved and never received their packages. My package was stolen and remained stuck on Customs clearance complete from 44 days ago. I contact Cainiao, seller, Hungary post and no one knows about my package: my track number: ECSC00AARO*******

The EMGREAT (Store *******) - it's a reliable and responsible supplier

Store offers a wide range of accessories to DSLR cameras, studio lighting, and many other things that are useful to the photographer and not only.
My first order - battery grip for Canon EOS 650.
Order was assembled and shipped very quickly.
The parcel was delivered to me for 19 days (Shipping is via Suisse post). It's time from the moment when I payed the order till the moment when I took the parcel in my hands.
The battery grip is the description on the seller's site. Build quality and materials - excellent. All declared functions work.
I'm going to order all the accessories that will be needed for my DSLRs, in this store only.
I recommend this store.

Okay, lets start from the very beginning, my mother has breast cancer, I have been having trouble with transport to and from work. I decided an electric bike would be perfect since i live in a busy area and could skip the traffic. I got everything else from american owned businesses but could not find a cheap battery american made, i found one from a seller named Sky Technologies. $450 for the battery and $170 for 1 week shipping, fast forward an entire month and 4 days, i finally get the battery and the connectors are not what i needed or what is advertised. I filed a dispute to attempt to get a refund, i could still use the battery but it was late by a month and i had to spent my own time to fix it to make it work. So a month of me being out of work due to this sellers malpractice and aliexpress' dispute team thinks the seller is in the right and will not even attempt to listen to my case, the seller will always win a dispute no matter what, i'd never spent another dollar on this chinese communist site.

Dahon bicycle badges arrived well, it was ordered on November 10 and it has arrived on the 29th of the same month, 19 days at delivery time, very good the seller, happy with the purchase, thank you seller for the fast shipping.

I have been buying on AliExpress for a long time, sincerely very happy with my purchases, very happy with AliExpress. It is an excellent place where one can buy. I would like AliExpress to sell more Dahon Bicycles products and Trailer Bike products from the North American brand Burley. Thanks AliExpress.

As mentioned in my review with supporting documents - this had all of the appearance of a SCAM and I concluded that I had been cheated out of 240 usd.
I had written off the whole as a nasty learning experience, closed my account with aliexpress and had moved on -- TO MY IMMENSE SURPRISE THE PACKAGE SHOWED UP HERE INSTEAD OF BEING A BOGUS BOX SENT TO 3 NOTCH, AL
I have no idea what the quality of the product is - I figured I was willing to roll the dice on that one and I still am doing that with no objection
I JUST WANT TO APOLOGIZE FOR AN INCORRECT REVIEW - THEY ACTUALLY CAME THROUGH