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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1026th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user mas604
1 review
5 helpful votes
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October 17th, 2015

Do not waste your time and money. You may be fooled by the low price and free shipping, but wait, something is wrong. You have to wait indefinitely and eventually you get a product with poor quality that you'd rather not use, my case a digital waterproof clock. Learn from others mistakes!

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Ma S! This is honey from DHgate Customer Service. We do understand that you are not happy with your order. From the day you have received the item you can actually opened the case right away so that you can get a replacement or refund if you are not satisfied with it, at the same time there's no dispute open for this order that's why it got closed already. We are giving our buyers time to open the case if they are not satisfied, you could have send us your complain about it sooner.

Thumbnail of user rond41
1 review
2 helpful votes
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February 27th, 2014

Have placed orders for several thousand dollars over the past year. Delivery has been quite timely and the product has in each case been what I expected. It's important to know what you are ordering. Not a place to order from and plan to return it when you don't need it anymore. I'm sure many customers will do that.

Thumbnail of user akramf
3 reviews
4 helpful votes
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November 8th, 2016

I ordered item with order number *******, it should arrived by dhl. 7 days should take. I pay $28 for fast shipping dhl or fedex. Now seller send me message they will ship it in Singapore registered packet mode, it takes about 14 day.

Thumbnail of user adamp69
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

Great, quick, accurate customer service. The quality of my item was much better than anticipated and the shipping arrived on time. Very pleased with my experience and will be buying from this site again.

Thumbnail of user neilm286
1 review
7 helpful votes
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May 3rd, 2020

Stay away from this company. The sellers are unreliable and will ship you whatever they like. Customer Service is hit and miss, sometimes they will be helpful and other times completely useless. I ordered a product and request and paid for express delivery. That was 3 months ago. I am still waiting and DHGATE will not refund my money.

Thumbnail of user shawnd38
1 review
1 helpful vote
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July 17th, 2016

Ordered two jerseys and never got either of them. We initially entered the wrong shipping address. When we changed it they sent us an email saying it was successfully changed, but never actually changed it. The address is still wrong and I'm never going to get my order. Their "online chat" is useless. You get in contact with a robot that just recommends questions for you and refers you to someone to email. They're phone number brings you up to some freaking Japanese or Mandarin speaking recording that doesn't help you. How the crap am I supposed to interact with that? DHGate: I better get my money back.

Thumbnail of user davidk362
1 review
0 helpful votes
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November 10th, 2017

I have had such poor experiences with other CH vendors... not with DHgate. They're on top of everything, their suppliers are also responsive and pro-active. I have nothing but high praise for the site.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi David,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user nanduv
1 review
0 helpful votes
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March 22nd, 2016

I had ordered 10 pairs of gloves and the delivery came in today after two months, with a pair of ladies green socks in a filthy packing, i have been e mailing them, but no reply, this is rubbish company,
More than £ 70.00 is lost, i dont know who is responsible

Thumbnail of user vickiec4
1 review
3 helpful votes
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April 18th, 2013

One of the worst companies out there to deal with. Bought a dress for $189.00 that was not worth $5.00. After starting their refund process immediately which required numerous e-mails and pictures I was offered a refund of $60.00.
Told them no way was this acceptable. Their wording was, and I quote, "the high cost of shipping and fear that the item would be intercepted by Customs". What the heck is that all about. Told them that I would go to the State Attorney, Better Business Bureau and any blog or forum that I could find. Still waiting for my refund and looking for more blogs and forums.

Thumbnail of user oswaldl3
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

Bought 2 phones from 2 sellers, both products have problems resulting in one return. Dispute/mediation is fairly long and painful. Encountered problem with uploading of proof. Live help is good but the dispute/mediation is not as helpful especially the agents either did not or answered my questions slowly.
Not a happy experience.

Thumbnail of user markd78
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

My purchase from beginning to end went smoothly, communication was good, my order shipped within 3 days and arrived in about 12. DHgate checked to verify if I received my order and that I was satisfied before releasing payment to the seller. I don't know what else more they could have done to protect me the buyer. For my part, I do look at the seller's rating as a guide. Right now I can't think of any reason not to order through DHgate again. My experience was positive.

Thumbnail of user ak189
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

Excellent service provided by the D H Gate team. I believe they look after the customers well if there is any issues or disagreement during the buying process. So I would recommend buyers not to worry about losing money even if the deal does not go through, since sellers are only paid out after you are satisfied with the product and O. K. the release of the money.

Thumbnail of user benp85
1 review
0 helpful votes
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June 27th, 2017
Verified purchase

Great company, so many sellers you are spoilt for choice! Never had a bad experience, always been very happy with the products I order and the delivery time of those products.

Overall I would thoroughly recommend this website as a great alternative to sites like Amazon and eBay.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ben!

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user virginiap1
1 review
0 helpful votes
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July 31st, 2014
Verified purchase

Terrible. I placed an order over 6 weeks ago and it still hasn't shipped. I got confirmation two different times that it shipped, then another email shortly after each time saying the order was not shipped (deleted by seller). I probably need to cancel the order. It makes me think there is something criminal going on since my money was already taken.

Thumbnail of user louisaa1
1 review
0 helpful votes
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July 31st, 2014
Verified purchase

I have made at least 5 purchases, maybe more. I've been satisfied every time. For the price, there is no other shopping site that comes close. Everything has been a good value and the items arrive in a reasonable amount of time. I'm a big fan of DHgate!

Thumbnail of user michellel411
1 review
5 helpful votes
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January 5th, 2019

First, the order arrived 2 weeks later than the promised time. Secondly, I ordered an extra large and the outfit was sooooo small, it could have fit a child. Lastly, I reached out to the seller countless times about an exchange and he never responded. Worst experience ever!

Thumbnail of user christinec1992
3 reviews
1 helpful vote
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February 12th, 2022
Verified purchase

I ordered products for an event on January 30,2021 and it's now February 13 and my package still has not shipped. I contacted the seller multiple times and they just kept saying to be patient. Absolutely no help at all. I need this soon, otherwise I'm out almost $100. I tried disputing on the DHgate app, but that is also a scam. I fill out everything and it still says I need to fill out what has already been filled out. They won't do anything unless it's past the promised delivery date, however there is no date given, so can't do anything to dispute. I understand Covid has slowed things, but it's almost 1 1/2 months and still hasn't left China. I think I am going to have to get my credit card involved at this point.

Tip for consumers:
Do not use this site if you expect to receive your product

Products used:
None. Haven’t received it

Service
Shipping
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Christine C,

Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Lorie
Customer Service Center DHgate.com
DHgate Customer Service

Thumbnail of user ewar5
1 review
5 helpful votes
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November 26th, 2018
• Updated review

Don't buy from this site it is fraudulent! After my review they contacted me once with the request of my log-in email and that would be it. What a fraught! But trust me Dhgate- my credit card will get you! I have all your emails and your promises!

Doesn't get any worse than this. Stay away! Terrible experience, very poor quality and horrible cust
November 20th, 2018
• Previous review

Don't get fooled it is China and you are here! Hello, I ordered a dress and a suite for my daughter's weeding in July. All came wrong size and colour. I was constantly nagged by DHgate to keep it for half price ( why would I, wrong size!), than I was told to send it back with tracking and promised to be reambarased for shipping and the items! It is November and I have not seen the money yet. My credit card took care of the amount for the dress and the suite, but I am waiting for the shipping money( for 2 items over $200 with tracking). They just delay the answers call you dear friend and count on you giving up. My credit card is looking into shipping and since I have all the emails and the prove they are not reliable company I hope I will get my money back. Thanks
Ewa

Thumbnail of user christinew103
1 review
4 helpful votes
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March 18th, 2018

Need to return an item received two days ago. Online chat is unavailable. There is no email for customer support that I can find. DHgate makes it hard to find, if any, contact information for issues. I may get stuck with this item. I can't verify that the right size was even shipped because all writing on the tag is in Chinese.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Christine,

We apologize for the inconvenience this has caused you. We do not have a hotline number. However, if you want to communicate with someone real time, you can connect with us through our Online Chat Service. That way, you will be assisted by one of our customer service representatives.

You can connect with us here:
http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Once you're connected, you will be first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option.

We also checked your order and we suggest that you open a dispute for your order. That way, you can formally request for refund or replacement of your order. Opening a dispute will also prompt our system that there is an issue with the order and will not release your payment to the seller until this has been sorted out.

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.

If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.

You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user aaronv16
1 review
0 helpful votes
  • Send Message
December 2nd, 2016
Verified purchase

DHGate is a great site built around making the customer a winner in every transaction. They open up the world market and have an add to navigate site to search for, purchase, and deliver. Buyer protection eliminates stress because you may receive your purchase before stores are paid.

Thumbnail of user georget96
1 review
0 helpful votes
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July 29th, 2016
Verified purchase

Disappointed with your site. I ordered 2 dolls based on photos & descriptions on the add & I paid top dollar for the items. When received the first one it was cheap and disgusting and not even worth 5% of what I paid for it. Went straight to the bin. I thought with massive website like yours will be more control. I don't think this will happen with ebay or aliexpress & that where I will & keep shipping. Good luck with losing more customers. By the way the other order hasn't arrived yet & I don't care because I know its rubbish

* DHgate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carlosp53
1 review
0 helpful votes
  • Send Message
July 9th, 2017

DHgate has a very big amount of articles. You can see items that are difficult to find in other places.
Yo can compare the price before buy between different options.
The bad thing is the time to received it,

Service
Value
Shipping
Quality
Thumbnail of user igora1
1 review
2 helpful votes
  • Send Message
October 19th, 2012

Website for scammers

Almost all sellers that have good prices do not respond to inquiries.

I ordered a tablet PC at a good price. First come to the point that the goods shipped, and even sudden cancellation. "The seller has requested a refund."

Well would it! But no refund on DHgate is an action that takes 15 working days. In general, I now no money and no tablet. Seller disappeared immediately and unresponsive.

Thumbnail of user farrahn1
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

Awful product! The people were really nice and responsive, but the dress looks awful and arrived late and only after I followed up regarding there being no tracking info. My friend also ordered an elaborate fancy dress that she didn't like. She said they had gotten the color wrong. I ordered a petticoat and was ok with that, so I think it might be ok for small simple things, but not special items.

Thumbnail of user johnk2399
2 reviews
5 helpful votes
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November 2nd, 2020

I purchased an item and never received it. Went through the process of disputing the purchase and they sided with the scum manufacturer who basically just laughed at me. Stay away do not buy anything connected with this company.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi John,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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