I am very disappointed to find out that my Order *******312 has not been shipped after more than 2 months. Please let me know when will I receive my item? This is the second time you have disappointed me with non delivery of my goods. I believe I should report you to the Australian Consumer Affairs and black ban your company. If you have issues mailing to Australia then don't do it.
I will wait for you reply and explanation why refuse to deliver your products.
THey are the worse in every way possible! I will never buy from them if they were the only place in the world to buy from. If you do purchase an item pray to God it looks like the picture, you could forget getting a refund!... the material is very poor and the sizing is ridiculous. I've been back and fort with time for 3 weeks now trying to get my money back. They keep asking me to send measurements to them so that I can prove I ordered the wrong size. Who cares... its not only the size it's also the poorly made dress with very cheap material.
Bought 2 phones from 2 sellers, both products have problems resulting in one return. Dispute/mediation is fairly long and painful. Encountered problem with uploading of proof. Live help is good but the dispute/mediation is not as helpful especially the agents either did not or answered my questions slowly.
Not a happy experience.
Great, quick, accurate customer service. The quality of my item was much better than anticipated and the shipping arrived on time. Very pleased with my experience and will be buying from this site again.
One of the worst companies out there to deal with. Bought a dress for $189.00 that was not worth $5.00. After starting their refund process immediately which required numerous e-mails and pictures I was offered a refund of $60.00.
Told them no way was this acceptable. Their wording was, and I quote, "the high cost of shipping and fear that the item would be intercepted by Customs". What the heck is that all about. Told them that I would go to the State Attorney, Better Business Bureau and any blog or forum that I could find. Still waiting for my refund and looking for more blogs and forums.
My purchase from beginning to end went smoothly, communication was good, my order shipped within 3 days and arrived in about 12. DHgate checked to verify if I received my order and that I was satisfied before releasing payment to the seller. I don't know what else more they could have done to protect me the buyer. For my part, I do look at the seller's rating as a guide. Right now I can't think of any reason not to order through DHgate again. My experience was positive.
I ordered item with order number *******, it should arrived by dhl. 7 days should take. I pay $28 for fast shipping dhl or fedex. Now seller send me message they will ship it in Singapore registered packet mode, it takes about 14 day.
Stay away from this company. The sellers are unreliable and will ship you whatever they like. Customer Service is hit and miss, sometimes they will be helpful and other times completely useless. I ordered a product and request and paid for express delivery. That was 3 months ago. I am still waiting and DHGATE will not refund my money.
Have placed orders for several thousand dollars over the past year. Delivery has been quite timely and the product has in each case been what I expected. It's important to know what you are ordering. Not a place to order from and plan to return it when you don't need it anymore. I'm sure many customers will do that.
Ordered two jerseys and never got either of them. We initially entered the wrong shipping address. When we changed it they sent us an email saying it was successfully changed, but never actually changed it. The address is still wrong and I'm never going to get my order. Their "online chat" is useless. You get in contact with a robot that just recommends questions for you and refers you to someone to email. They're phone number brings you up to some freaking Japanese or Mandarin speaking recording that doesn't help you. How the crap am I supposed to interact with that? DHGate: I better get my money back.
Excellent service provided by the D H Gate team. I believe they look after the customers well if there is any issues or disagreement during the buying process. So I would recommend buyers not to worry about losing money even if the deal does not go through, since sellers are only paid out after you are satisfied with the product and O. K. the release of the money.
I had ordered 10 pairs of gloves and the delivery came in today after two months, with a pair of ladies green socks in a filthy packing, i have been e mailing them, but no reply, this is rubbish company,
More than £ 70.00 is lost, i dont know who is responsible
I absolutely love this site! I have found so many well made products at unbelievable prices! They offer several options for payment as well as shipping. And everything is guaranteed! You must try DHgate.com
I have had such poor experiences with other CH vendors... not with DHgate. They're on top of everything, their suppliers are also responsive and pro-active. I have nothing but high praise for the site.
Hi David,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Do not waste your time and money. You may be fooled by the low price and free shipping, but wait, something is wrong. You have to wait indefinitely and eventually you get a product with poor quality that you'd rather not use, my case a digital waterproof clock. Learn from others mistakes!
Hi Ma S! This is honey from DHgate Customer Service. We do understand that you are not happy with your order. From the day you have received the item you can actually opened the case right away so that you can get a replacement or refund if you are not satisfied with it, at the same time there's no dispute open for this order that's why it got closed already. We are giving our buyers time to open the case if they are not satisfied, you could have send us your complain about it sooner.
I ordered products for an event on January 30,2021 and it's now February 13 and my package still has not shipped. I contacted the seller multiple times and they just kept saying to be patient. Absolutely no help at all. I need this soon, otherwise I'm out almost $100. I tried disputing on the DHgate app, but that is also a scam. I fill out everything and it still says I need to fill out what has already been filled out. They won't do anything unless it's past the promised delivery date, however there is no date given, so can't do anything to dispute. I understand Covid has slowed things, but it's almost 1 1/2 months and still hasn't left China. I think I am going to have to get my credit card involved at this point.
Hi Christine C,
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
DHgate Customer Service
First, the order arrived 2 weeks later than the promised time. Secondly, I ordered an extra large and the outfit was sooooo small, it could have fit a child. Lastly, I reached out to the seller countless times about an exchange and he never responded. Worst experience ever!
Terrible. I placed an order over 6 weeks ago and it still hasn't shipped. I got confirmation two different times that it shipped, then another email shortly after each time saying the order was not shipped (deleted by seller). I probably need to cancel the order. It makes me think there is something criminal going on since my money was already taken.
I have made at least 5 purchases, maybe more. I've been satisfied every time. For the price, there is no other shopping site that comes close. Everything has been a good value and the items arrive in a reasonable amount of time. I'm a big fan of DHgate!
Need to return an item received two days ago. Online chat is unavailable. There is no email for customer support that I can find. DHgate makes it hard to find, if any, contact information for issues. I may get stuck with this item. I can't verify that the right size was even shipped because all writing on the tag is in Chinese.
Hi Christine,
We apologize for the inconvenience this has caused you. We do not have a hotline number. However, if you want to communicate with someone real time, you can connect with us through our Online Chat Service. That way, you will be assisted by one of our customer service representatives.
You can connect with us here:
http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Once you're connected, you will be first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option.
We also checked your order and we suggest that you open a dispute for your order. That way, you can formally request for refund or replacement of your order. Opening a dispute will also prompt our system that there is an issue with the order and will not release your payment to the seller until this has been sorted out.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fabianna,
We checked your order and we noticed that your dispute has been closed because the analyst was unable to receive the evidences they need in order for them to be able to resolve your dispute.
We suggest that you make an appeal for your dispute and send the needed evidence to support your claim. That way, your dispute analyst can review the details of the dispute and see if they can reopen your dispute. That way, they can reach a favorable solution to your dispute and process a return for full refund.
In order for you to make an appeal, please check your DHgate inbox and go to "Message History" to find the analyst's message. Once you find it, you can respond to it directly for you to make an appeal.
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com