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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Liars and Cheats, sold me a used cell phone, shipped back twice, no refund, no answer, no customer service, just thieves, 40 of them!
Do not ever buy from this company. They have taken our money and are still waiting on products. They don't respond to emails. Don't trust this company…. Ever!
Hello Danni V,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
DH GATE asked me to give them 5 stars and say that the transaction was positive to receive a partial refund, please be aware that if you are having a problem with a product and want to return it for a refund... DO NOT... I REPEAT DO NOT... DO THAT UNTIL THEY PUT YOUR REFUND IN YOUR ACCOUNT. They need you to do that so they can pay the seller and close that account. Once you give them the 5 stars and say it is positive that ends the transaction. These people are horrible and from this day foward if it's not made in the USA I will not be buying it. DH GATE needs to be shut down the way they take people's money and deliver you horrible products months later
Hello Marchelle F,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
This company support fraudulent practices. The companies they deal with even more so. You place an order and cancel the order shortly afterwards. They rush to take your money send the item, in spite of the cancellation and repeated communication will not allow the item returned. The item is first of all damaged, inferior and not as shown. They request that you start a dispute and even though the info was sent to them they are judge and jury refusing to return your money in every which way. Just a waste of time.
DO NOT PURCHASE FROM THIS COMPANY. I don't like to support Amazon, but after this lesson I learned that Amazon is way, way better. They value their customers. Never had an issue with Amazon!
If this has ZERO stars it would be -100 stars!
Hello Ange S,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I lost 3 package I contact with the seller no one care they don't even respond my massage they don't have a responsible for package my apartment have a camera they don't even touched people staff I track my package is not even say delivery
Hello Zion W
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I bought a pair of Mens 270 Sneakers size 9.5 US, I received FAKE PLASTIC SNEAKERS that are GARBAGE.
Hello Joe M,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Ordered from DHgate over a month ago and unable to cancel order or get a refund. They keep changing the shipping date and in the system you are unable to raise a dispute if shipping date is in the future. There is no support available from DHgate.
Hello Pam M,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I placed an order in May. It's October, never arrived. They gave me bogus tracking #; s. Sent me messages to "see how I like my purchase" that never arrived. I've tried repeatedly to reach them by phone, email, thru their website, no response. Anyone know a secret way to reach them? It's not a lot of money, i just have this thing about being ripped off! I'm including my latest email from them telling me time has expired. And they still don't respond to me!?
Hello Lynne R,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Wow it's been three months haven't seen my order
I was tracking the order for a couple of weeks, my order looked like it was being shipped here and there
All of a sudden the tracking number disappeared off the face of the earth, and then they said the tracking number can't be found.
HD gate is not reliable, you take your chances when ordering anything from China. I do not recommend HD Gate for anything
Hello John A,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered on August 27,2022 and was messaged it would arrived on September 15 until now I have not received. I emailed twice but I didn't receive any response. I have no idea if when I will arrived they said it was already shipped. I don't know if to whose I would complain.
Sincerely
Fred Ledesma
Hello alfredo I,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Ordered a couple things one item was canceled never recieved refund ask for thing gave them proof still nothing til this day. Mind you almost 300 dollars wasted. I also ordered a mystery box never came fought and fought until I could dispute it because the seller was rude. Just be careful do not buy from here. I could add photos but it would be a novel due to all the messages back and forth.
Hello Caitlyn R,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered a lamp that never arrived even though the seller claimed it did. Started a dispute resolution. Dhgate said I had to prove it didn't arrive. HOW DO I DO THAT? When I tried to continue the dispute THEY HAD DELETED IT AND I HAVE BEEN BLOCKED
Hello Tom P,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered some retactable key chains lot of 7 from DHgate only received one and it was not as shown (cheep cable) started a dispute asking for full refund and received a respose to refund me $0.01 declide that offer and asked for full refund of around $30.00
Hello Hector C,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
Ordered shoes for my son that are not a true size 11. Contacted seller about sending them back and I would pay the shipping charges. Seller denied the claim. I escalated to dhgate and got the run around. Avoid this site they will not accept returns. Pictured is a black shoe I got a foot locker size 11 compared to theirs.
Hello Roberta b,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I've placed an order with DHgate, and paid for it, but have not received any confirmation of the order. When I try to to check my orders, messages and try the chat option I am constantly being asked to login and this gets me back to "square one" its driving me crazy so frustrating. If this is the way the company works I don't think I will be ordering any more from them
Hello JANET T.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered a projector with a UK plug. I specifically selected "UK plug" from the options, and it is also in my order confirmation email.
However, I did not receive a UK plug and will now need an adaptor.
I opened a dispute with DHgate only to receive the following email weeks later: "Unfortunately, we didn't receive the photo or video evidence to support your claim. According DHgate Dispute Policy, we will have to close this case now. If you still want to get the case resoled, please contact with seller directly to negotiate."
I am 100% sure I DID attach photos and even if there was an issue with this for some reason, don't close my case straight away, I can literally reattach the evidence required? It's a stupid excuse from your side in order to simply close my case.
Also, it is your responsibility as a platform to ensure your customers are not scammed. You are practically allowing scammers to flourish if your dispute process is as ridiculous and useless. I am contacting you, the platform, I purchased the item from, and should not have to"negotiate" for a refund with the seller! I can't stress this enough. What seller would offer me a refund if they don't necessarily have to?!
AVOID AVOID AVOID
Will never order from Dhgate again
Hello Mariya F
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I made an order that was supposed to come in 10 days, it's been 25 days and nothing. Tracking sucks, can't get my money back because it won't let me dispute and get a refund. NEVER BUY FROM CHINA! Pay the extra $1 or $2 and get it from the U.S.
Hello Damon W,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
DHgate.com allows counterfeit merchandise. They try to talk you in to a partial refund or tell you to return knowing that it is a federal crime to return ship counterfeits. That is all you need to know.
Hello Michael G
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered a pair of shoes and I received a pair of socks instead. When I contacted the seller, after 22 days they informed me that they never shipped the package because they didn't have the color that I ordered. I opened a dispute and have been asking for a refund since. The seller keeps asking me to modify the reason of my dispute so I can get my refund but nothing happened. I sent pictures of the socks and package that I received but no refund still. I have message from the seller stating that my order was held because the didn't have the color I needed so how is that my problem. I just need my refund. DO NOT USED THEIR SERVICES. THEY WILL STILL YOUR MONEY. IT'S NOT WORTH IT.
Hello Akhunah M,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
The customer service is bad, the sellers hardly can understand English, the size guide is always changing and sellers when you ask a question all you get one word replies like "ok" "yes".
Been buying of dhgate for a while had enough now, will shop elsewhere that shops to the UK
Hello Omar k,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard F,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com