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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1015th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user jj299
1 review
1 helpful vote
  • Send Message
June 16th, 2017

A seller sold us 50 pieces of fake fitbit flex ($1000+ USD), we found out and we returned them immediately. Dhgate told us that full refund will be issued once the products are delivered to the seller. After the products arrived, we NEVER heard anything from the seller again. We contacted dhgate and they said that the seller has no fund in their account to refund us! And they told us to wait patiently. Guess what? We have been waiting for a year something now and there is nothing from Dhgate. Every time we contact Dhgate they tell us to wait and they refused to take any actions to go after the seller, nor do they take any responsibility for this atrocious scam. Last time I checked, DHgate claims 100% buyer protection. See the photo attached for your information, we will do everything in our power to alert people to stay away from dhgate in social media.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi J J.,

We are sorry for the experience you had with your previous order. Please send us the order number of your concern. That way, we can check on its details and provide further assistance to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user todda16
2 reviews
0 helpful votes
  • Send Message
August 6th, 2016
Verified purchase

I'm having my first dispute as we talk, time will tell once final. I order a pair of shoes, when they arrive they were not the ones I order or and the picture after payment was made. " Time will tell " how I feel ad out everything in the near future. The bad thing is the shoe was to be wore on my vacation now with the long shipping time this will draw out to two months or longer. Beside this issue dhgate has been excellent.

Thanks

Thumbnail of user lenam4
1 review
2 helpful votes
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June 4th, 2013

Do not trust these shady sellers. I ordered my dress from them. They took the money immediately. The dress came a month later looking nothing like described on the website or like the picture that was listed. I requested a refund, paid $70 to ship the merchandise back. It's been 4 months and I still haven't received a refund. They told me to "keep contacting the merchant." The problem is, the merchant doesn't respond! Very disappointed and short $250.

Thumbnail of user javierp2
1 review
2 helpful votes
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January 21st, 2014

Do not order anything from dhgate you will be very disappointed! The products do not come as advertised. Electronic items may not work at all! They send you through this dispute resolution service that mainly benefits the scammers (they call them sellers). When the dispute is finalized its to the scammers benefit. Order at your own risk. Be prepared to give your money to them for nothing in return save grief. Stick with reputable sites like ebay or amazon.

Thumbnail of user stuartg23
1 review
0 helpful votes
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December 4th, 2016
Verified purchase

A great safe place to do your shopping and is protected by DH gate most of the time just watch yourself self with some of the sellers with selling lesser quality products as to their photos which basically are scammers! And there's a few on here beware!

Thumbnail of user willh49
1 review
2 helpful votes
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February 24th, 2017
Verified purchase

Dhgate has impressed me with the ease of purchasing consumer goods from China. I have had little issues with purchasing aside from one accidental purchase that was easily resolved. The only advice I give is to check out the seller you are buying from as they are only using dhgate as a selling service: some sellers are more reliable than others. That being said, dhgate does a good job regulate who can and who cannot sell on the website.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Will,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user garyt93
1 review
6 helpful votes
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April 27th, 2018

If you received damaged products you are on your own, no help from supplier or debate. They say a new item was shipped but tracking number was no good. Dhgate customer service totally useless saying nothing they can do!. I think they are in cahoots. Buyer beware.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Gary,

We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.

1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.

Moving forward, if you receive a defective item, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user brianp37
3 reviews
12 helpful votes
  • Send Message
February 14th, 2017

As the title says, they took my money but never shipped my order. DHGate has an internal messaging system, so you have to log in to their system in order to read message from sellers. My seller said that he wanted more money before he would ship the insoles that I ordered, after he had already received payment. That definitely sounds illegal to me. I tried DHGate's dispute resolution process, but they never responded.

DHGate hasn't missed a beat in sending marketing emails though.

I've added some photos of what I ordered vs. what I received.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Brian,

We are sorry to hear about your experience. We checked here and this order was delivered since last year. To set proper expectations, this issue is no longer under the Scopes of our After-sale Service. If you want to get a refund, we suggest that you contact the seller and ask him to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.

For your future reference, please contact us within 7 days since the delivery of the item if you have issues with it so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user elios9
1 review
1 helpful vote
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July 2nd, 2014

OMG. What an awful experience. I can't believe these guys are in business. Never got my items, never heard from the seller. DHGate was slow to escalate my case to refund my money. I don't think they have the western world sensibility like eBay and Amazon do, which we all have come to expect as far as reliability and customer service. What a lousy experience. Won't do this twice.

Thumbnail of user nemoa
1 review
1 helpful vote
  • Send Message
December 3rd, 2022

Avoid dealing with DHgate scammer group that collect a huge numbers of scammer.
Please let's take a serious action to end the scam cases we have to take legal way to save our refund.
I need money urgent to save brother's life, he needs an urgent operation and my refund will save his life.
I am still keeping to beg them for processing my refund as soon as possible but they always giving false information,false promise and false solution. I am suffering for 3 months, but my emergency situation now made me anxious to save my brother's life.
The seller keeps his rubbish product as well as my money...
DHgate and the $#*! seller keeping lie without any response to my critical situation...

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Nemo A.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Joy
Customer Service Center
DHgate.com

Thumbnail of user dakotaw1
1 review
5 helpful votes
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May 30th, 2015

I ordered two LED mini moving head wash lights for DHgate and I quickly regretted it. The lights freak out all the time and hardly work. The colors of the two lights don't even come close to matching. The boxes they came in were disgusting. I chose the free shipping option and in checkout it said free shipping, when I got the bill in the mail they charged me an extra $30 for each light behind my back! I had no idea they did that until I received my light! And of course they only give you a very short time to return your items which made things difficult. They are a joke, I highly recommend not giving them any business at all.

Thumbnail of user josieh6
3 reviews
0 helpful votes
  • Send Message
August 4th, 2016
Verified purchase

I have shopped at DHgate for two years now and will continue to make it my first point of call for all manner of things, from casual wear to scientific tools, from high class silk to lovely beading crystals. The best part is *free shipping* to Australia... it makes all the difference.

The sellers are wonderful and always willing to assist with particular queries and needs.

Thank you so much to the staff at DHgate for providing this amazing gateway!

Josie

Thumbnail of user ovao
1 review
7 helpful votes
  • Send Message
March 13th, 2017

Ordered goods, seller marked order as shipped and even provided tracking number, I could track, but when after 4 weeks goods did not arrive, seller told me that they didn't even ship because they don't have those goods available. DHGate resolution centre agreed to refund and said that they refunded, but after several weeks of wait I'm still waiting for it, probably will never get it

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ova!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and assist you further on your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user lindas99
1 review
1 helpful vote
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August 7th, 2014
Verified purchase

Product ordering was simple. Product arrived faster than expected. Billing went smoothly (except VISA blocked my account thinking it was an invalid charge until I returned their call). Product not perfect, but do-able.

Thumbnail of user robertd263
1 review
0 helpful votes
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January 1st, 2017
Verified purchase

Very helpful site with great deals, payment held until you receive your order. I received my order promptly even over the busy christmas period and was very satisfied. Recommended site for overseas purchases

Thumbnail of user adamh71
1 review
2 helpful votes
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May 11th, 2016

Seller sent the wrong size and will not make contact after I complained. Wants me to send $20 for additional shipping fee for their mistake? No I'm not falling for that one... take my advice order from ebay unless you want to experience the Chinese transaction from He**! I told him no more$$ and that was the end of the communication from the seller... customer support is giving me minimal help beware beware. Should have review them first. Shame on me

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi, Adam!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

Samantha
DHgate

Thumbnail of user shelleyk7
1 review
0 helpful votes
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September 20th, 2016
Verified purchase

I have placed over 5 orders with various retailers from DHGate. All have been fast delivery, excellent communication, and as stated in description product. Will certainly shop online with them in the future.

Thumbnail of user georget654
1 review
4 helpful votes
  • Send Message
February 8th, 2021

If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck

Tip for consumers:
DON'T BUY FROM DHGATE

Products used:
Glass pipe could not be used. Hole too small to use even small dabbing tool

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi George,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user micheller132
1 review
0 helpful votes
  • Send Message
January 9th, 2017
Verified purchase

Great communication from seller! Emailed every step of the way with updates and came very well packaged and quickly! Will definitely be recommending this site to everyone! Great quality items for the price!

Thumbnail of user annb113
1 review
2 helpful votes
  • Send Message
December 6th, 2016

I was extremely dissatisfied with the item after receiving it. DHgate makes it impossible to request a return/ refund. Not to mention the maze that you have to go through to reach customer service, even by email. I so regret ever going this route and have thus warned my friends/ family to "Stay Away".

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ann!

We're sorry to hear about your experience. You can open a dispute by following these steps:

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user stevem409
1 review
7 helpful votes
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March 24th, 2018

Dont deal. Con artists. Poor English. No refunds. Snide merchandise. Counterfeit $hit. Looks decent on their site. In reality goods poor in colour and quality. Not worth the seemingly cheaper prices.

Update: I've challenged the payment with my credit card provider on the basis the goods are counterfeit. See if that gets me anywhere...

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Steve,

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user ebonyd4
1 review
0 helpful votes
  • Send Message
November 26th, 2016
Verified purchase

Overall, I'm happy with my purchases from DHgate, however, my deliveries took way longer than anticipated. Three out of four items that I ordered came exactly as described by the seller. I am having difficulty requesting a refund on my last delivered order from the seller. This may affect future business with this company.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ebony,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue. There really is no exact shipping time frame for any couriers since this will depend on the transmission of the couriers from the originating country to the delivery location and there are factors that will cause the delays such as weather condition and customs clearance. This is the reason that we only give the estimated delivery time.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user taylorr52
1 review
0 helpful votes
  • Send Message
June 23rd, 2017
Verified purchase

Accurate description of item. Average ship time. I am going to buy from this site again. Read posted reviews in order to get a more detailed view of the items. Contact seller before purchase to get all information.

Thumbnail of user xichenz
1 review
2 helpful votes
  • Send Message
November 7th, 2018

They sell fake products while claim the products are authentic! I ordered a pair of Air jordan 5 wings shoes, the pair has strong smell, it must use some kind of fake industrial glue. I didn't notice DHgate is a China wholesale marketplace, thought it's a US website. Don't buy anything so call "authentic" from this website!

Thumbnail of user agnesh6
1 review
0 helpful votes
  • Send Message
June 22nd, 2017
Verified purchase

Five star sources, five star products, excellent sellers and service. If someone wants to make some extra income, just come here. You will find everything from baby stuff to electronic. Fast and usually free shipping. Highly recommended marketplace.

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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