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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Bought item and it was dispatched on the 24th of sept but it has not turned up and neither of my complaints have been replied to. I used my birthday money for this so will be disappointed if my smart watch never appears.
I ordered 2 cell phones and they were listed as stolen. I plan to start an international fraud case? I asked the seller to rectify this and they kept telling me to wait. I am not paying to ship back stolen goods. Dhgate should take ownership for things like this. I sent a message to customer service would you believe no one was intrested in responding. This is crazy.
Hi Kyla F! This is Honey from DHgate Customer Service. We understand that you are not happy with your order for this so we will be here to help you. We have checked your order and we see that you reached an agreement with the seller at the same time your agreement as follows:
Envous901 submitted the agreement, the agreement reads as follows:
Application Reason: Protocol Refund & Return
1) full refund: US $ 305.45
2) Buyers need to return:
Return freight borne by the seller. So the seller is the one who will pay for your shipping fee but first you will pay for it and we will be processing your refund for this order to be sure that you can get your money back and the refund shipping. So please return the item because you are only given seven days to do that.
Here's the sellers address:
Contact Name: jian guojun;
Country: China;
State: guangdong;
City: shenzhen;
Address: Longhua District minzhi jiedao ban nanjing xincun A16dong 509 shi, shenzhen, Guangdong, 5180;
Postal Code: 518000;
Tel: 15919836596;
MobilePhone: 15919836596;
Don't waste your time buying from this company. I paid for an item at a good price and ended up with something else that I would never had bought at the inflated price!
Hi Margot J!
We do understand you are disappointed with the order that you haven't received yet so we will be here to help you sort this things out.We have tracked your order and we see that the tracking number doesn't give any information about the shipment so we are here to help you contact your seller to get your money back, since it is beyond the time frame given. Your money is still with us so we will be helping you in getting it back.
Here's how to contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Shipped" under “Active Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Leave Message” at the right side of the order.
Here's how to open a case:
1) Click "My DHgate " on the upper right corner of the page.
2) Click “Shipped" under "Active Orders” in the left of the page.
3) Please do as follows to find the button "Return&Refund":
Find the PO #.
4) Click the link"Return&Refund" under the Tab “Action” in the right of the page.
Quite a few months ago I purchased a dragon kite from DH Gate. It never showed up and because it was only $21, I chalked it up as a loss and didn't think too much about it. Today I received a small package from China, much smaller than a kite, and in it were five pieces of cardboard, yes cardboard, which cost $20 to ship. So they spent my money on sending me cardboard. This is as absurd as it is unethical. I have reported them to the Federal Trade Commission. Please be smart and do not do business with DH Gate. China is known for its unethical business practices.
Hi ELeonor L! This is Honey from DHgate Customer Service. We do understand that you are not happy with the item you received which is not the correct one. For this order we will be here to help you in getting your refund.We will be the one who will be opening the case, so we will make sure that you can get this sorted out, okay? Thank you for getting in touch and Have a great day!
I am not usually one to complain or name and shame however this company has really annoyed me. I ordered and paid for items form them in August for my husbands birthday and did not receive them. After a few messages back and forth and nothing resolved I had an online conversation with their customer service who asked me to forward proof of payment to their customer service email address. I never received a reply from this email or a follow up email! Anyhow $120 down and no birthday presents for my husband 3 months later!
The items ship from China. They are selling way lower than market price. And it's online and accessible for anyone, with usually free shipping.
Wholesale doesn't usually work like this... the word wholesale on DHGate is mostly used as a marketing tool to advertise low prices.
Anyways, I ordered a butterfly knife from them, it's fake of course, but I can't really tell. And it's about a 93% discount from if I bought a genuine one. Good quality.
Sellers do usually ship. They will make a profit from it either way, such is the way China works. A few in a thousand won't make it to the buyers, simply due to shipping errors/theft, or if you bought from a sketchy buyer without any reviews or feedback or transactions.
Hi Werwer s! Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and additional contact information so we can assist you further.
- Honey, DHgate. Com
This company operates from China and are unlawful. They are frauds and running a scam in posting online ads that resembles models with elegant formal dresses; however, when I received my merchandise it was nothing like the dress that I ordered. I attempted to dispute my case and request to return the item, and they continuously delayed the process over a 4 week period. Finally, I did not give up and they provided me a return address that the postal services indicated is fraud and nonexistence. I had to refer the dispute to my bank that is now handling the charges. PLEASE DO NOT BUY FROM THEM. THEY ARE CROOKS! PO#*******034
Hi WANDA B.! This is Honey from DHgate Customer Service. We do understand that you are not happy with your order, we are here ready to help you with this matter. When I checked your order in here I can see that you have reached an agreement with the seller. When I checked your agreement I can see here that you didn't provide the tracking number of the return item for this order so our system canceled the item because of you failed to ship the item back to them. So for this we can still make an appeal to our Resolutions Team about your reason why you didn't send the item back to the seller on time, this is the best thing we can do about your concern. We encourage you to contact your seller about your order as well, so that we can make this sorted our fairly. Thank you for getting in touch and Have a great day!
I ordered two dresses from this company. Both dresses had many pictures on the DH Gate website, so I could see how it was supposed to look like. But when I received the items, they looked completely different: neither color, nor style, nor fabric texture where identical with what was pictured. The fabric as well as the style were so bad that I cannot wear these dresses.
I contacted both of the sellers as well as DH Gate for a refund. Both sellers refused to issue a refund though. When this happens, DH Gate steps into what they call "arbitration". They decided to give me a partial refund on one of the dresses and turned down the refund for the second dress completely.
I paid more than $200 for dresses that I can never wear.
Hi K. T.! This is Honey from DHgate Customer Service. We do understand that you are not happy with the order you received because of the quality. I have checked your order in here and I can see that your case was already closed. If you are not satisfied with the partial refund, we can still make an appeal of the dispute for this order so that we can get this resolved or sorted out. We will be sending a report to our Resolutions Team about this so that they will be aware of your concern. Thank you for letting us know about it and Have a great day!
Very poor service. Waiting over two months and still no dress for an event that was over two weeks ago. Received this message: "The dress is scheduled to be finished around oct 16th and it takes 3-4 more days for shipping, is that ok for you" - I am writing this on Oct 22,6 days later and still waiting...
Hi Mary S! This is Honey from DHgate Customer Service. We do understand that you are not happy with your order for you didn't get it on time. I have checked your order and I can see here that you have reached an agreement with the seller. When I checked it here I can see that the item arrived in USPS last 11/04 so meaning this order is not needed anymore? Please send us a private message so that we can give your money back if you don't want to get your order anymore. We will be looking forward to your reply. Thank you and Have a great day!
I ordered a Red Sox Jersey on September 1 for my son's birthday present on September 22. I received the item on OCTOBER 19.
I will never order from dhgate.com nor do I recommend them.
Hi
Hi Jon W! This is Honey from DHgate Customer Service. We do understand that you are concerned about your order that you have received which is not on time, so we will be here to help you about your inconvenience. I have checked it here and I can see here that you have reached an agreement with the seller at the same time you are still not satisfied with it, so we will be here to help you further with your concern. We can send a report to our Resolutions Team about it or you can return the item back to them if you wanted to return it, okay? We will make sure that this will be resolved the soonest possible of time. Thank you for getting in touch and Have a great day!
They are genuine. But for clothing and shoes, be very sure to get the seller confirm the size before you order. Mostly smaller than normal. The quality varies by seller. Overall they are fair.
The issue is not so much DH GATES as it is the seller DH gates is just a middle man connection to thousands of china companies. When shopping on DH Make sure to read the customer reviews of the individual company you are purchasing from. DH provides them on the products page. Hope this helps. I have used them for years and it is a little tricky if your not use to dealing with china companies.
Do not waste your time and money. You may be fooled by the low price and free shipping, but wait, something is wrong. You have to wait indefinitely and eventually you get a product with poor quality that you'd rather not use, my case a digital waterproof clock. Learn from others mistakes!
Hi Ma S! This is honey from DHgate Customer Service. We do understand that you are not happy with your order. From the day you have received the item you can actually opened the case right away so that you can get a replacement or refund if you are not satisfied with it, at the same time there's no dispute open for this order that's why it got closed already. We are giving our buyers time to open the case if they are not satisfied, you could have send us your complain about it sooner.
After posting my very negative review I keep getting emails from their customer service department saying they want to help. I follow their instructions and then I get an email back saying that your complaint is closed. Please people, do not use this company. They cannot be trusted! We have a dress that we didnt order and are out a couple of hundred dollars- if I can caution people against losing money like we did I will!
Hi Jacqui W! This is Honey from DHgate Customer Service. We do understand that you are not happy with the decision made by the seller, so we will be here to help you with your concern. Even if you are not satisfied with the decision made by your dispute analyst we are here to help you in asking or requesting to have an appeal, we will make sure that this will be resolved the soonest possible of time. You can send us or your can contact us through http://www.dhgate.com/contact/contactUs.do. Rest assured that we will be doing our best to help you further.
Dhgate is totally fraud. Please dont buy from them. You have to wait for ages and in the end you will not recieve your order. Its totally a scam site...
Well hello happy that you read my review:)
English isn't my first language, so sorry about my spelling.
I've been a customer for around 2-3 years just buying some items now and than.
+cutomer service is good, but note if you have an problem just keep pushing them.
+dhpay is pretty safe to use, seller will not get money untill you complete the order.
+good sellers, note: make sure the seller has an badge yellow or blue or both, that will make
Sure they will dispatch in time and have an return policy.
-shipping time is not always good when you select the free china post air.
-tracking numbers are most of the time not working, unless dhl/fedex/ups whitch will work most of the time.
-paying is fast! But getting your money back for a refund can take some time please note that!
I ordered a Formal outfit to wear to my Daughter's Wedding and was assured it would arrive in time and so I paid then I got a message saying they changed the ship date it was not going to arrive on time so I tried to cancel and like magic the ship date went back to where it was and the outfit arrived and OMG it was awful... Nothing like the photo on line. I am plus size and I gave them my measurements and spoke with them in detail about what I wanted and oh yea no problem... well the arms of the top was so wide you could see both breast like I had nothing on. The pants have no elastic to hold them up and they are dark purple and get this... with a PINK zipper... I now have 3 days to find something else to wear to my Daughter's Wedding. I am fighting to get my money back even though it is not fit to wear. It looks like something a child makes in beginning sewing classes in Jr. High. The Material is cheap and the crotch of the pants is all the way to my knees. Trust me when I tell you that you do not want to order from here.
Hi Debby!
We do understand that you are not happy with your experienced about your order so we will be here to help you about your concern. We checked your order in here and we see that you opened the case for this order last 10/07 then it was closed for the reason that you didn't return the item back to the seller. You are given seven days to return the item to get your replacement or your money back, at the same time you didn't send us the information about it. For this we suggest that you contact the seller to be sure that you can still get your order because the status of the order became payment released already. Rest assured that we will be sending a report about this to our Resolutions Team that you are not satisfied with it.
I was nervous to order my wedding dress from China, but we were able to communicate back and forth. I got my dress very quickly and it's everything I ever wanted! Wonderful job!
If I could give this seller ZERO stars I would. In fact I would give them negative stars if I could. Ordered a balance scooter, was promised it would be delivered by the 7 Sept. Received notice that the item had shipped and would be delivered by the 7 Sept. Tried to use tracking number. It was fake. Filed a dispute. Waited 3-4 days, received another inaccurate tracking number. Was told I would receive a refund if I did not receive a valid tracking number by 17 Sept. I did not. DH Gate told me to refuse package, to get refund, which I did when it arrived on 28 Sept (21 days after it was promised). I watched the mailman hit customer refused on the package and somehow DealCity managed to produce a fake tracking number. DH Gate refuses to refund my money (my bank said they will reverse the charge). I think both DH Gate and DealCity are a scam. DO NOT PURCHASE ANYTHING FROM EITHER!
Hi Jennifer! We do understand your side about your experienced here in our shopping site, so we will be here to help you about your concern. We know that you are not happy with your tracking number so we will make sure that this will be resolved the soonest possible of time, we will make sure that you can get immediate action on this matter for we will let our Resolutions Team know about this. We will make an appeal about this order, okay?
- Honey, DHgate.com
Needed to find a dress for the military ball, it was my last resort and the shipping when I purchased said within 16 days. After a week, AFTER money had already been taken from my account, the ship date CHANGED to AFTER when I needed the dress, which I had put in my original order the date that I needed it by. When I placed my order it was not a problem. Then today after this change in date of shipment, the site just happens to let me know that China is observing it's national holiday for a week and is therefore "sorry" for any inconvenience. I wouldn't have BOUGHT and PAID FOR a dress if I had been notified earlier of this week long holiday. Now, I have to wait a week for a reply and HOPE that maybe the dress gets here AFTER the date needed.
Do not buy from them. Horrible and misleading.
Hi Corinne! We do understand that you are concerned about your order that you haven't receveid and we will be here to help you about your concern. When I tracked your order I can see here that your order so we will be here to help you in getting your order the soonest possible of time. If you haven't received your order yet so I would suggest that you open the case for this order, you can open an after sale case dispute for this order so that we can do immediate action on this.
Here's how you can open a case:
1) Log in to your DHGate account.
2) Click “Completed” under Active Orders. 3) Find the order number.
4) Click the link "Open an After-Sale dispute"
- Honey, DHgate.com
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Hi Tori! I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment. For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Shipped" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option "Return and Refund" and you will just need to click that to fill out the needed information to file the Dispute.
Rest assured, your payment made is safe in DHgate and it will not be released to the seller without your confirmation. Your cooperation will be highly appreciated and we do assure you that this will be all in Very good in Progress! Thank you so much and have an amazing day.