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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1026th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

Rating

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Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user miguelj13
1 review
0 helpful votes
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June 22nd, 2017
Verified purchase

Pensaba que iba a ser mas complicado, pero fue rápido y sencillo. Yo recomiendo comprar en Dhgate, tanto por la variedad de productos como por su protección.

Thumbnail of user zaccariae
1 review
1 helpful vote
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May 26th, 2017
Verified purchase

Sito affidabile e molto utile poiché la roba costa veramente poco e di qualità.
I prodotti contraffatti sono identici all' originale ottima alternatuva

Thumbnail of user martials
1 review
0 helpful votes
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January 19th, 2018

Je commande régulièrement sur ce site tout type darticle cela va du vêtement à lélectronique et sincèrement je suis plutôt très satisfait non seulement des produits proposés mais aussi de la prévente de DH Gate Plusieurs fois jai commandé des produits qui nétait pas tout à fait identiques aux photos de lannonce jai fait une réclamation et 48 heures après jai obtenu jusquà 70 % sur le produit il faut juste apporter la preuve est la justification de votre mécontentement et généralement votre requête abouti
Merci DHgate

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Martial!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sam
Customer Service Center
DHgate.com

Thumbnail of user herlind6
1 review
1 helpful vote
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July 16th, 2017

Es muy fácil de utilizar se puede encontrar una amplia variedad de productos a precios justos. He comprado camisas deportivas y estoy satisfecho con la calidad y el precio.

Thumbnail of user ernestod8
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

Muy buena cantidad de productos y con los mejores precios al por mayor. A eso sumarle que la atención por parte del sitio es buen y rápida. Siempre están atentos a tu seguridad. 5+ Thanks

Thumbnail of user oscarr41
1 review
0 helpful votes
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September 22nd, 2016
Verified purchase

Llevo años comprando vía Internet mi primera compra fue en Dhgate
Como fue positiva mi experiencia en cuanto a tiempo de entrega, seguridad financiera, calidad del producto
Continué comprando hasta el día de hoy

Thumbnail of user marcos125
1 review
0 helpful votes
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June 5th, 2020

Ordine *******584 storia di una Truffa
Ordine *******584 storia di una Truffa acclarata! Ordine effettuato da oltre 3 mesi, mai arrivato e addirittura segnalato come sparito nel territorio Cinese dal giorno 23 Aprile 2020! Aperto disputa e fornito tutte le prove evidenti richieste. Poste Italiane, Epacket e 7Trak confermano che la spedizione è stata persa in Cina. Girato la disputa alla loro Commissione Dhgate che doveva chiudere la pratica e fornire il rimborso entro il giorno 23 Maggio 2020. Vero chenyuyue? Ad oggi 5 Giugno 2020, non ho ricevuto nessun rimborso, inoltre non sanno più cosa inventare quindi hanno cessato di rispondere alle mail inviate. Questo è l'indirizzo di Posta Elettronica del responsabile CHENYUYUE della commissione al mio caso, che chiaramente non risponde alle mail! Palese Truffa come stanno verificando molti clienti con lo stesso problema, che dimostra la non trasparenza di questa piattaforma Dhgate! Un servizio clienti di pessima qualità ed una Commissione Superiore composta da falsi profili ed indirizzi di Posta Elettronica a cui non risponde nessuno. Ladri!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Marco,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Thumbnail of user lucianos17
1 review
0 helpful votes
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September 18th, 2016
Verified purchase

Estou muito satisfeito com todo o processo de compra no DHGate. Bons vendedores e muita atenção ao cliente. Rápida resposta de email. Com certeza farei muitas compras.

Thumbnail of user eldricha
1 review
1 helpful vote
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October 30th, 2017

Es una exelente página lista para enviar ofrecen mucha seguridad en la compra y sonartículos muy buenos se merecen un 10 exelente página seguiré comprando mucho

Thumbnail of user belkheirk
1 review
0 helpful votes
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December 11th, 2016
Verified purchase

ASSEZ SATISFAIT
LES POINTS FORT: LES PRODUITS, L'EXPEDITION GRATUITE, LE SERIEUX ET LA CONFIANCE DE DH GATE,

LES POINTS FAIBLES: SUR QUELQUES ARTILES L'EXPEDITION EST EXORBITANTE PARFOIS PLUS CHERE QUE LE PRODUIT ORIGINALE (GUITARE). LES VENDEURS NE REPONDENT PAS SUFFISAMENT AUX MESSAGES DU CLIENT. MAIS DANS L'ENSSEMBLE JE FAIT PLEINEMANT CONFIANCE EN DH GATE

Thumbnail of user leonardob22
1 review
0 helpful votes
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February 28th, 2017
Verified purchase

Foi demais, recomendo. Produtos de qualidade, daora, melhor por esse cupom que to ganhando com a opinião que estou dando por aqui. Não sei do que se trata, mas tá massa.

Thumbnail of user mattiap1
1 review
0 helpful votes
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November 14th, 2017

Excellent site for soccer jersey and excellent customer assistence. Ottimo sito di e-commerce dove trovare di tutto specialmente maglie da calcio a basso prezzo. Affidabilissimo

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mattia,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user lukasz22
1 review
0 helpful votes
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January 9th, 2017

Die meisten Produkte und Händler sind sehr gut. Natürlich gibt es auch schlechte, aber durch Funktionen von DHgate kann man diese leicht sortieren, sodass man die guten direkt findet.

Thumbnail of user franciscow9
1 review
0 helpful votes
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August 26th, 2017

Camiseta del Atlético como siempre, personalizada y en dos semanas en casa. Perfecta.
Recomiendo esta página para comprar réplicas, en cosas originales mejor Aliexpress

Thumbnail of user amanjarresm
1 review
0 helpful votes
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April 13th, 2017
Verified purchase

Realize una compra por dhgate la cual fue positiva y el envió fue todo un éxito, llego sin novedad y en el tiempo estimado lo recomiendo para futuras compras.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi amanjarres!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user richardc215
2 reviews
0 helpful votes
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December 12th, 2016
Verified purchase

Voy asiendo mas de 8 compras en DHGATE y hasta la fecha me va muy bien, todos los productos que he comprado an sido de muy buena calidad y lo mejor de todo es la confanza que dan los vendedores, muy amables y comunicativos, siempre recibo mis pedidos en la fecha indicada en 30 dias, gracias DHGATE, seguire comprando mucho mas en su tienda.

Thumbnail of user ricardom48
1 review
0 helpful votes
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June 24th, 2017
Verified purchase

Hasta el momento tido ha salido bien, los pedidos se han cumplido dentro de las fechas establecidas y los artículos han sido los comprados, muchas gracias.

Thumbnail of user sebastians34
1 review
0 helpful votes
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December 5th, 2016
Verified purchase

Devolvi un reloj coste 89
Envió número de seguimiento
Cierran el caso y no hay reloj ni siquiera número de seguimiento no tienen teléfono y el chat es un ordenador no es una persona física
Me sale que está recibido y no sale ni la devolución
Estafa total
Me he gastado más de 2000 en productos la mayoría vienen mal o mal echas
Voy a censuraros por falsificación pública

Thumbnail of user marcelom18
1 review
0 helpful votes
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March 1st, 2017
Verified purchase

SATISFECHO CON MIS COMPRAS.
EN ALGUN CASO HE CONTACTTADO CON LOS VENDEDORES PARA SOLUCIONAR ALGUN TEMA, Y NO TENGO QUEJAS.
SE PODRIAN MEJORAR LOS TIEMPOS DE ENTREGA EN LOS ENVIOS, ULTIMAMENTE ALGO EXTENSOS.

Thumbnail of user danielm294
1 review
0 helpful votes
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December 18th, 2016
Verified purchase

El uso del sitio es muy amigable, se tiene a la mano toda la descripción del producto que los compradores necesitamos, me asombro el tiempo de entrega, muy recomendado...

Thumbnail of user danielc212
Daniel c.
1 review
0 helpful votes
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January 26th, 2019

Gran página, buenos proveedores y muy buen trato al público. Hay muchas ofertas y buenos descuento. Artículos de calidad y baratos. Recomiendo mucho esta app

Thumbnail of user fatimae3
1 review
0 helpful votes
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May 25th, 2017
Verified purchase

Una amiga me recomendó la pagina y no he dejado de comprar, aunque he tenido uno que otro inconveniente pues me he decepcionado con algunos productos que no han sido como esperaba.

Thumbnail of user currerig
1 review
1 helpful vote
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July 7th, 2017

Bien entouré par le site et un suivi des vendeur qui vous aide en cas de problème
Je suis satisfait des produit commandé et je continue de prendre des achats sur ce site

Thumbnail of user pepic
1 review
0 helpful votes
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May 1st, 2017
Verified purchase

Totalmente recomendable. Me encanta comprar desde aquí, siempre encuentro lo que quiero, por poner una pega q hay muchos artículos que hay que comprar un mínimo de unidades, por lo demás, fenomenal

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Pepi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user asturtining
1 review
1 helpful vote
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May 26th, 2017
Verified purchase

Estaria bien incluir como en aliexpres la opcion de poder buscar algo por foto o captura de pantalla, es muy comodo y te lo encuentra muy bien y si no te encuentra algo similar

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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