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    DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    617
  • Value
    600
  • Shipping
    608
  • Returns
    490
  • Quality
    561

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
630
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

See positive reviews
Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user jefft595
California
1 review
0 helpful votes
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May 12th, 2021

Note the dozens of 5 star positive short reviews... all posted on May 5th.

Very clearly DHgate is soliciting positive reviews to drown out all the legitimate negatives.

This is basically how DHgate operates - by misleading buyers and deceptive descriptions.

Tip for consumers:
Don't believe their buyer protection nor guarantees - DHgate will not back you up if there's a problem (and you will run into problems). Dispute with your credit card instead.

Products used:
Shirts

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jeff,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user salvop
Italy
5 reviews
4 helpful votes
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March 1st, 2018

That's one of my favourite site for shopping.
If you buy from trusted seller everything will be ok.
Plus if u have a problem with your order the customer service will fix it really quick and if you need a refound they will never say no!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Salvo,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user guys23
GB
1 review
0 helpful votes
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January 2nd, 2017
Verified purchase

I bought a set of Damascus steel kitchen knives and they arrived within a week to UK. The quality is top notch and they are exactly as described. A fraction of the cost elsewhere. Will be using DHgate regularly. Recommended

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Guy,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user tomw174
Indiana
1 review
2 helpful votes
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November 13th, 2017

Dont buy from them... the worst company to deal with ever. Poor customer service. They take your money and dont ship your order and then cant even get you a refund you have to do that at your own bank

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Tom,

We are sorry for the experience you had with your order. We checked on your order details and we noticed that you've already opened a dispute for the order. It is good that you've done so since it is the best way for you to get a refund for the order.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user paulm474
GB
1 review
0 helpful votes
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November 12th, 2017

Had a problem with a company called la-chance who didnt process my order and took 5 weeks to get money back due to chinese holiday and bad communication from them until dhgate stepped in and resolved matter straight away with full refund

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Paul,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user benjamint27
California
1 review
0 helpful votes
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January 18th, 2018

I've had nothing but good shopping experiences with DHGate. Items take a while to arrive but that is expected when shipping goods from China to the US. Just be aware of the ratings and reviews of different sellers and items.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Benjamin!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sam
Customer Service Center
DHgate.com

Thumbnail of user zoooowwwweeeem
GB
1 review
0 helpful votes
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December 19th, 2017

I am satisfied with my order as the item I ordered is of very good quality. There was a very slow delivery time. It took twenty-three days to arrive. I would have given 5 stars if the delivery was faster.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Zoooowwwweeee,

Thanks for your feedback. Delivery time depends on the courier that you've selected upon making a purchase. We suggest that you use express couriers such as DHL, UPS or FedEx if you need the items fast.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user jeang37
Mauritius
1 review
0 helpful votes
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October 29th, 2016
Verified purchase

So far only good experience with the site and sellers, only once did i had to go to the customer support for an issue but it was quickly and effectively solved by them, overall the site is very well optimised and quick of access with effective search and results

Thumbnail of user curtish8
Florida
1 review
1 helpful vote
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August 4th, 2014
Verified purchase

Fraud! I never received the merchandise and my credit card was charged. It has now been 30 days and I want my money back. This is false advertising if you solicit potential customers and provide this type of service.

Please inform me how I can get my money back.

Thumbnail of user kt46
California
1 review
7 helpful votes
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October 26th, 2015

I ordered two dresses from this company. Both dresses had many pictures on the DH Gate website, so I could see how it was supposed to look like. But when I received the items, they looked completely different: neither color, nor style, nor fabric texture where identical with what was pictured. The fabric as well as the style were so bad that I cannot wear these dresses.

I contacted both of the sellers as well as DH Gate for a refund. Both sellers refused to issue a refund though. When this happens, DH Gate steps into what they call "arbitration". They decided to give me a partial refund on one of the dresses and turned down the refund for the second dress completely.

I paid more than $200 for dresses that I can never wear.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi K. T.! This is Honey from DHgate Customer Service. We do understand that you are not happy with the order you received because of the quality. I have checked your order in here and I can see that your case was already closed. If you are not satisfied with the partial refund, we can still make an appeal of the dispute for this order so that we can get this resolved or sorted out. We will be sending a report to our Resolutions Team about this so that they will be aware of your concern. Thank you for letting us know about it and Have a great day!

Thumbnail of user jonf36
Michigan
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I was skeptical at first ordering from overseas. After receiving my first order I purchased my second item and was extremely happy both times. I would defiantly recommend for anyone looking to save a few bucks and get great products!

Thumbnail of user marezek
South Africa
1 review
0 helpful votes
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September 22nd, 2016
Verified purchase

We purchase on DHgate for our business a few times per month in bulk. The website is easy to use with good sellers, we are never disappointed and if there are any problems DGhate staff sorts it out. Highly recommend DHgate for a good buying experience.

Thumbnail of user truptip
GB
1 review
1 helpful vote
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August 1st, 2014
Verified purchase

Good overall experience with all sellers. Goods and prices clearly stated. Goods arrived earlier than stated and where the goods were damaged in shipping, informed DHGate who helped to resolve the situation very quickly. Now just waiting for the replacement.

Thumbnail of user candir
California
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

I order 2 swimsuits and after the purchase my confirmation stated it would take 7 to 12 days to get items. About 18 days later I received my product. I was okay with the items being later than usual but when they got her both 2x's fit like a medium. I put in a claim for both orders, one was denied and refused to be taking back. The second order, sent me an email stating that they had approved my claim and was sending me a new swim suit. They did not verify the size I needed, they shipped another swimsuit without speaking to me. I tried contacting customer service, they told me to leave message with seller, seller never responded and now product is on the way here. I still have the other item and I dont know whether to keep it or send back. Due to the lack of communication with me regarding my product and claim I will not be ordering anything else from this company.

Thumbnail of user zjaronm
Indiana
1 review
2 helpful votes
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October 12th, 2017

I have ordered my wedding dress when ordering it said 5-15 days it has been close to 30 days with it still in processing left a message on the site with no response and no way to contact this company took my money but no dress as of yet

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Zjaron,

We checked here and the 15 business days is the processing time needed by the seller to prepare the item after your payment is confirmed and this is different from the shipping time. The shipping time refers to the time needed by the courier to deliver the item to your location. We found here and you chose DHL which takes 2-7 days according to the tracking site. The merchant will ship the item on or before 2017-10-24, once this order is shipped, we'll notify you for the tracking number immediately.

Please be sure to check the processing and shipping time for your future reference for you to be properly guided, these information can be found in the item page.

If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user granth30
Canada
1 review
0 helpful votes
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December 1st, 2016
Verified purchase

I often place orders with DHgate, so when i get an enquiry with no order number, i can't tell what it's about. This message from DHgate says:
"For order $order_number$, we saw that you have clicked..."

Huh? That's the third time that's happened in a month!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Grant,

Thanks for reaching out. The order number is also called the "PO#" which can be found on your DHgate account. We need the order numbers to check the specific status and details of each order and when our system sends you notifications about your orders, the order number is usually written as the subject.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user garryk7
Australia
1 review
2 helpful votes
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April 8th, 2014

DHgate is a scam. The goods I ordered were never delivered.
I sent two messages and mad a complaint and I have never heard back from them.
You will only be throwing your money away if you deal with these people, they are dishonest... it is a scam, beware!

Thumbnail of user petert215
GB
1 review
3 helpful votes
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June 25th, 2018

These people have no shame in taking your money and giving you rubbish. They make their millions from well planned and executed rip-offs. If you buy from China expect to get cheated. If you don't get cheated you are one of the very lucky few. They do send some people what they ask for to get good reviews, but these are usually low value orders. If your order is of high value there is a good chance you will be very disappointed with what you receive.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Peter,

We are sorry for the experience you had with your order. At the same time, we always encourage our buyers to check on the item reviews, seller reviews and rating. This is for your reference, and you will also be able to check on other buyer's reviews on the item you are purchasing, and the seller's transactions as well.

We've also checked on your order and we noticed that you have already opened a dispute for your order. It is good that you have already done so, since it is the best way to resolve this.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user thomasb214
Washington
1 review
1 helpful vote
  • Send Message
February 23rd, 2017
Verified purchase

I've ordered from over a dozen vendors represented by DHGate. As an escrow agent, DHGate insures that I have recourse if a vendor doesn't perform. I suppose this makes the vendors anxious to provide good service, as they always have for my orders. Through DHGate, I've been able to find items at very reasonable prices that otherwise were far too expensive, or simply not available.

Thumbnail of user ko1290
Ohio
1 review
2 helpful votes
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May 13th, 2017

I will not order from them again. Accessed live chat to find my order today. I waited at least an hour to get connected, then the agent could not even tell me when my package (that I ordered 2 weeks ago!) would arrive. Only thing they could say was that it had arrived in the US. I feel scammed.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi K O.,

We apologize for the inconvenience you experienced. Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user michaelv85
Australia
1 review
0 helpful votes
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February 21st, 2017
Verified purchase

90% good there are some sellers advertising that just give you web links to buy instead these bad sellers must be removed always got a refund ifi have got one i have reported a few but more and more pop up. Happy to keep using dhgate as i know it safe and my transactions are covered.

Thumbnail of user robertos36
Italy
1 review
0 helpful votes
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October 11th, 2016
Verified purchase

I prove this site Dhgate to buy clothes and my experience is excellent because i have on it a lot of choices and also if an item that has arrived is not as you want or damaged, you can open a dispute to get a solution with the seller with the help of dhgate

Thumbnail of user syllogici
India
1 review
6 helpful votes
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August 18th, 2015

Ordered camera lens, good price, but instead got a sleeping mask. The merchant sent me 4 different tracking numbers, one of which supposedly a gift item (the silly mask), it was a rather poor joke. I got my money back but what a waster of time, especially this was for my partner's birthday gift.

Thumbnail of user wades20
Australia
1 review
0 helpful votes
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October 2nd, 2016
Verified purchase

Bought a few things from here so far and always recieved items very quickly and for about half if not a third the price I can get it here, always chose sellers with good feedback scores (just like other websites) and havent had one problem, would recommend to anyone just make sure you find good sellers to buy from.

Thumbnail of user rodneyj13
New York
1 review
0 helpful votes
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September 13th, 2016
Verified purchase

Very good over seas web site to order from delivery time is faster than expected product very good and no faults i had a friend refer this to me and i will do the same with a friend thats my experience i cant speak for no one else keep up the good work Dhgate

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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