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DHgate has a rating of 2.3 stars from 6,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.
This company responds to reviews on average within 14 days
I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.
Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest
Anyone who wants to order from this site, don't do it. Its a scam. They robbed me of my money. I bought merchandise from them since june of 2021 and its almost 2 months and i haven't yet to receive ANYTHING. The tracking numbers are wrong and provide the wrong information, and the suppliers do not explain in efficiency how long the package will take. They are thieves and they have yet to give me my money back. This was a VERY bad experienced that ruined my whole wedding. I was been promised my things would come WAY earlier.
Tip for consumers:
DON'T RISK IT.
Products used:
NONE
I ordered a gallon through DHgate and got a confirmation number for my order after it was placed. I never received my order. Getting in touch with them was impossible and very stressful. I have never had an experience like this online with any purchase. I think this site should be investigated and at the very least people should be aware they will not get their merchandise.
Hi Lolly,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
They refuse to ship unless you pay more, claiming an error in price. I have placed 9 orders in the last 5 weeks. 4 of these sellers asked for more money after I paid and refused to ship. Dhgate does nothing for you. I eventually got a refund on 3, still waiting for 4. The fact remains. These people get you in with the prices and then tell you it was incorrect and want more money or they won't ship. FRAUD!
Hi Marlow,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
DO NOT SHOP HERE. It really doesn't get any worse than this place. Ordered 10 spot lights for my store, received a fake tracking number, when i complained the seller sent me an empty envelope. 3 months later still no refund €200 down the drain. Contacted DHgate so many times and just been giving the Run around. If you want to get back at this company google "dhgate" and click on there yellow Add as they get charged every time you click on it.
Tip for consumers:
DO NOT USE THIS SITE, BE WARNED
DHgate.com allows counterfeit merchandise. They try to talk you in to a partial refund or tell you to return knowing that it is a federal crime to return ship counterfeits. That is all you need to know.
Tip for consumers:
NEVER TRUST DHgate.
Products used:
The Hofner bass guitars i ordered took 6 months to arrive and are COUNTERFEIT.
Hello Michael G
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
There is no possibility of returning a product that does not meet your needs. I was sent the wrong size but they would not agree to me returning the shoes for a full refund. I provided all sorts of proof and was sent less than 20% of what I paid. Then silence. Not helpful. Avoid this company!
Tip for consumers:
Stay away from this company.
Products used:
Shoes. Was sent the wrong size. I already have exactly the same shoes so know the size I need. The ones I received were far too large. The company refused to refund me even after I said I’d pay to ship them back.
Hi Shannon,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I ordered a bag from Yanliao, order no is *******595. I did not receive it after the estimated date. After numerous reminders to seller, i was given an update that goods was delivered. The update is from a tracking platform and i investigated it further. Apparently anyone can update the details and it can be faked. Forwarding company details was never shared and the seller failed to share any evidence of sign off. Australia Post also confirmed there is no such tracking number and parcel.
Tip for consumers:
I was cheated. SELLER just created a fake tracking number. It may belong to another item or it may be fake
Products used:
I paid more than $130 but i did not receive my item
Hi Amanda H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I order from different companies in china and get products in 3 or 4 weeks.I tracked one item and saw it takes 18 days by ship to cross the Pacific to Canada. Dhgate took almost a week before even sending to a shipping center then 2 weeks to ship it to the United Arab Emirates. Why they shipped it west to there I dont know. It has been a month now and it says it is still in transit to Canada. First order from them in a year and the last.
Hi Alan L.,
I understand that you are concerned about your order still in transit now. I'm here to assist you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
Do not buy from this website they're crooks.
I've bought from them several times and every time I have an issue with the defective item or not as described they expect me to pay to ship the item back and it cost hundreds of dollars to do that. Please do not shop at DH gate they are bunch of crooks and they will not back there what they say the back.
Bunch of shady bastards. They do not care about the buyer they only care about the seller and their Chinese shady companies that sell on their website. Do not buy from DH gate it is a rip off big time rip off. Bought 1000$ worth of bunk cartridges and they expect me to pay $200 to ship it back to them before I can even get a refund!
They are the Worst! Try Alibaba and PayPal you have more protection that way!
Tip for consumers:
Don't buy from DH gate because you're $#*!ed if they send you garbage they will make you pay to send it back to them in order to get your money back it's a big joke. Very insecure website you're basically gambling with your money.
Hi, Jay!
We are sorry to hear about your experience on your purchase. We looked into your order and we have seen that the seller has agreed on your proposal on returning the item for full refund. However, since our system did not detect that you did not upload any return tracking number in the dispute, it automatically released the payment to the seller.
We understand that you have mistakenly chose that you bear the shipping cost in your proposal. That could still have been remedied. Even if the seller agreed that you bear the return, you can still communicate with the seller and reach a new agreement in your communication that they reimburse you of the cost. Once you have reached an agreement, we can help facilitate it for you.
Since your transaction is now being handled by your bank, DHgate will remain cooperative with your bank in order for you to get your money back, and for this to be sorted out.
Samantha
DHgate
Ordered shoes for my son that are not a true size 11. Contacted seller about sending them back and I would pay the shipping charges. Seller denied the claim. I escalated to dhgate and got the run around. Avoid this site they will not accept returns. Pictured is a black shoe I got a foot locker size 11 compared to theirs.
Hello Roberta b,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
I ordered 2 items which DHgate accepted payment for. They allegedly shipped 1 item with value less than half total. My tracking number was no good. All they could say was we shipped your order. After reading reviews here seem like nothing but a scam. I'd advise people never to do business with this company. I see I can't give a zero rating!
Hi Jay W.
I understand how you wanted to know where is your order. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
-DHgate Customer Service
The excellent quality and great price of these golf balls allows my golf organization to present first class awards each week.
Shipping via DHL was very fast and could be tracked.
We are extremely pleased with this purchase.
Compared to similar apps or sites, DHGate is by far my preferred shopping destination. The vast amount of items, quick shipping time, and fantastic customer service give it the decided edge over the others. Whatever I'm looking for at any given time is readily available at a wonderful bargain price.
I've made a few orders and will certainly without hesitation be doing several more in the near future.
Quick story:
1.) Purchased bridesmaid dress for $90.00.
2.) Came cheaply made and smaller than ordered
3.) Returned Item back to shipper (China)
4.) NEVER received refund
5.) Customer Service is only online... Spoke with 8 different people who all gave me the run around.
6.) One year later... STILL NO REFUND
Have had several transactions on this site. Not a bit of trouble. All is good. I won't hesitate to buy anything here from these folks. Have been pleasantly surprised by how swift items get to the USA with the Free Shipping.
I appreciate this central buying site which offers a lot of choices of products at very competitive prices. Unfortunately as everywhere there are some very good and bad sellers but dhgate service tries to solve problems with the wrong sellers. Thank you
So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.
Ive purchased going on thousands of dollars worth of merch from DHGate. The shipping is usually pretty good, but some products take a little longer. I absolutely adore everything about their app and products.
A perfect website to find almost anything you could possibly be looking for online. With lower than average prices on everything most things have free shipping too in the selection of hard-to-find merchandise dhgate is the Easy Choice for either personal use or to restock your store
Hi Alex!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Be aware that DHgate sells a lot of fakes. Last months, I have purchased lots of Js from their website and they were really terrible. One of the shoes had poor padding quality as it constantly rubbed my ankle and plastic was on midsole was cheaply made and easily peeled off. Currently, I am disputing with one of the sellers regarding to a fake AJ11 he sent me. The shoes had distorted patent leather as it didn't lined up at center line and didn't have any carbon fibers. When I asked the seller for refund, he refused to answer. I opened a dispute with DHgate and demanded return shipping address, but DHgate is dragging the process so long and keep sending me message that they are waiting for a sellers response. It has been 3 weeks and I didn't hear anything yet. Why don't they just give the customer refund if seller is uncooperative? If you want to buy real shoes, go to Ebay or go to Nike Outlet stores. They always guarantee hassle free experience than those dishonest Chinese commies.
Hi Raphy!
We are sorry for the experience you had with your order. We checked your order and we noticed that you have already filed a credit card charge back for this. As of now, DHgate is cooperating with your bank to help have this sorted out.
If you need updates on the charge back, please contact your bank since they are the ones who are handling the case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.
I ordered 2 shirts 3 weeks ago, which said it would only take 2-3 days to ship. I've left several messages. They keep telling me the post office is closed for some dumb $#*! holiday. However I got another message saying I won't get it until Dec. IM PISSED!
Hi Rhonda,
We checked here and this order was shipped by the seller on October 5, according to the tracking site the item item arrived at the USPS facility in BURLINGAME, CA 94010 on October 16,2017 at 1:38 pm. The item is currently in transit to the destination.
Can you tell us where did you see the 2-3 days shipping time please? We checked the items you've ordered and the processing time needed by the seller to prepare the products after your payment is confirmed is 7 business days for each and you chose Chinapostairmail as the courier which takes 8-29 days for delivery according to the item page.
The deadline for the shipment to be delivered is on 2017-12-04, however, it doesn't mean that this is the date that the parcel will be delivered. Let us know if the items will not be delivered on this date so that we can assist you further. You may contact your post office now and ask for their scheduled delivery of this parcel LW940781698CN since they are in charge for it right now.
For your future reference, please check the item page properly for you to be properly guided on the shipping times.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Very comfortable, smooth, quick delivery, nice item. I also like DHgate's system that buyers can use and manage really easily and trustworthy.
There are sincere sellers in this site.
I'll be a regular buyer.
Ordered two items. Received neither. Got a refund for one, but not for the other. Impossible to deal with this company. I've spent hours on their online chat trying to get my money refunded. Finally gave up. Positive reviews are highly suspect.
Hi Robin,
We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you do not receive an item on time, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or reshipment of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.
Hi James,
We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.
You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hi Haylo D.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com