This website seems to be closed. Find similar businesses
  • DHgate

DHgate

Write a Review

Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1030th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
See all photos
How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user michaelg5010
1 review
2 helpful votes
  • Send Message
August 23rd, 2022

DHgate.com allows counterfeit merchandise. They try to talk you in to a partial refund or tell you to return knowing that it is a federal crime to return ship counterfeits. That is all you need to know.

Tip for consumers:
NEVER TRUST DHgate.

Products used:
The Hofner bass guitars i ordered took 6 months to arrive and are COUNTERFEIT.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Michael G

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Joy
Customer Service Center
DHgate.com

Thumbnail of user shannone258
1 review
3 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

There is no possibility of returning a product that does not meet your needs. I was sent the wrong size but they would not agree to me returning the shoes for a full refund. I provided all sorts of proof and was sent less than 20% of what I paid. Then silence. Not helpful. Avoid this company!

Tip for consumers:
Stay away from this company.

Products used:
Shoes. Was sent the wrong size. I already have exactly the same shoes so know the size I need. The ones I received were far too large. The company refused to refund me even after I said I’d pay to ship them back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Shannon,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Aljean
Customer Service Center
DHgate.com

Thumbnail of user amandah2503
1 review
5 helpful votes
  • Send Message
December 9th, 2023

I ordered a bag from Yanliao, order no is *******595. I did not receive it after the estimated date. After numerous reminders to seller, i was given an update that goods was delivered. The update is from a tracking platform and i investigated it further. Apparently anyone can update the details and it can be faked. Forwarding company details was never shared and the seller failed to share any evidence of sign off. Australia Post also confirmed there is no such tracking number and parcel.

Tip for consumers:
I was cheated. SELLER just created a fake tracking number. It may belong to another item or it may be fake

Products used:
I paid more than $130 but i did not receive my item

Service
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Amanda H.,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user alanl721
1 review
3 helpful votes
  • Send Message
April 24th, 2023

I order from different companies in china and get products in 3 or 4 weeks.I tracked one item and saw it takes 18 days by ship to cross the Pacific to Canada. Dhgate took almost a week before even sending to a shipping center then 2 weeks to ship it to the United Arab Emirates. Why they shipped it west to there I dont know. It has been a month now and it says it is still in transit to Canada. First order from them in a year and the last.

Service
Shipping
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Alan L.,

I understand that you are concerned about your order still in transit now. I'm here to assist you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Mich
Customer Service Center
DHgate.com

Thumbnail of user jayt60
1 review
3 helpful votes
  • Send Message
May 6th, 2016

Do not buy from this website they're crooks.
I've bought from them several times and every time I have an issue with the defective item or not as described they expect me to pay to ship the item back and it cost hundreds of dollars to do that. Please do not shop at DH gate they are bunch of crooks and they will not back there what they say the back.
Bunch of shady bastards. They do not care about the buyer they only care about the seller and their Chinese shady companies that sell on their website. Do not buy from DH gate it is a rip off big time rip off. Bought 1000$ worth of bunk cartridges and they expect me to pay $200 to ship it back to them before I can even get a refund!
They are the Worst! Try Alibaba and PayPal you have more protection that way!

Tip for consumers:
Don't buy from DH gate because you're $#*!ed if they send you garbage they will make you pay to send it back to them in order to get your money back it's a big joke. Very insecure website you're basically gambling with your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi, Jay!

We are sorry to hear about your experience on your purchase. We looked into your order and we have seen that the seller has agreed on your proposal on returning the item for full refund. However, since our system did not detect that you did not upload any return tracking number in the dispute, it automatically released the payment to the seller.

We understand that you have mistakenly chose that you bear the shipping cost in your proposal. That could still have been remedied. Even if the seller agreed that you bear the return, you can still communicate with the seller and reach a new agreement in your communication that they reimburse you of the cost. Once you have reached an agreement, we can help facilitate it for you.

Since your transaction is now being handled by your bank, DHgate will remain cooperative with your bank in order for you to get your money back, and for this to be sorted out.

Samantha
DHgate

Thumbnail of user robertab290
1 review
10 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

Ordered shoes for my son that are not a true size 11. Contacted seller about sending them back and I would pay the shipping charges. Seller denied the claim. I escalated to dhgate and got the run around. Avoid this site they will not accept returns. Pictured is a black shoe I got a foot locker size 11 compared to theirs.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Roberta b,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Joy
Customer Service Center
DHgate.com

Thumbnail of user thomh4
1 review
0 helpful votes
  • Send Message
August 4th, 2016
Verified purchase

The excellent quality and great price of these golf balls allows my golf organization to present first class awards each week.

Shipping via DHL was very fast and could be tracked.

We are extremely pleased with this purchase.

Thumbnail of user gasparellis
1 review
1 helpful vote
  • Send Message
August 3rd, 2014
Verified purchase

Good and clear service... always ready to help in case of problems... only when you pay with western union money transfer it sometimes takes more time to get message that the order is payed while western union transfers go very fast.

Thumbnail of user stephanieg21
1 review
1 helpful vote
  • Send Message
August 3rd, 2014
Verified purchase

We never received the merchandise! We are very upset and cannot reach DH Gate without "signing up" which I do not want to do. Can't even reach anyone! If someone could email or call, that would be great! My 11 year old son paid with his own money for this and never got it. *******676

Thumbnail of user arniep1
1 review
2 helpful votes
  • Send Message
January 10th, 2014

This site is fraudulent absolutely stay away don't order anything from them. Another Chinese website full of fake stuff, fake tracking numbers, credit card fraud. Must I go on. If you dare to do business I would recommend playing Russian roulette. Your odds are better.

Thumbnail of user johnd806
1 review
0 helpful votes
  • Send Message
July 9th, 2017

I ordered a smoking pipe for $9.48 USD with free shipping.
Was at my door within 3 weeks from China. Pipe was perfect.
I've used this site many times. Would highly recommend just
Be wise on the items you are purchasing and look at sellers
Reviews ahead of time! Thanks again DHgate!

Thumbnail of user osamuk
1 review
0 helpful votes
  • Send Message
September 4th, 2017

Very comfortable, smooth, quick delivery, nice item. I also like DHgate's system that buyers can use and manage really easily and trustworthy.
There are sincere sellers in this site.
I'll be a regular buyer.

Thumbnail of user charmaignec
2 reviews
2 helpful votes
  • Send Message
June 10th, 2014

I ordered shorts last November. My credit card was debited immediately but I never received them. Emailed about 4 times, then went through the link that reports a problem. NO RESPONSE! What more can you do. $50 down the drain. Chalked up as a bad experience.

Thumbnail of user reneer4
10 reviews
43 helpful votes
  • Send Message
September 18th, 2013

This website takes pictures from designer websites and posts them up selling them for "cheaper". I ordered a dress here that was supposed to look ombre, and it looked like complete trash. They are very rude, too. Never again.

Thumbnail of user henningerhopfl
1 review
0 helpful votes
  • Send Message
September 20th, 2016
Verified purchase

I've bought several things from DHgate over the years and have had mostly great experiences! It's fun to find different and interesting purchases for much less than one would pay at a department store or other on-line distributors.

Thumbnail of user stephenm2607
1 review
4 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

I bought a jacket from one of there vendors who is too small. They wouldn't exchange it or refund it and management didn't do anything at all except encourage it. A total scam. Cheap clothing with sizes that don't match small medium large. Their clothes are made for midgets really cheap stuff to.

Tip for consumers:
Avoid this site like the plague, it's a total scam they will not give you your money back if the clothing does not fit, you save your money far from a respectable outfit like Amazon or Macy's

Products used:
A jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Stephen M.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Joy
Customer Service Center
DHgate.com

Thumbnail of user jayw660
1 review
0 helpful votes
  • Send Message
December 18th, 2021

I ordered 2 items which DHgate accepted payment for. They allegedly shipped 1 item with value less than half total. My tracking number was no good. All they could say was we shipped your order. After reading reviews here seem like nothing but a scam. I'd advise people never to do business with this company. I see I can't give a zero rating!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jay W.

I understand how you wanted to know where is your order. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Lorie
Customer Service Center DHgate.com
-DHgate Customer Service

Thumbnail of user totha
1 review
0 helpful votes
  • Send Message
July 9th, 2017

Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.

Thumbnail of user donnal19
1 review
2 helpful votes
  • Send Message
June 29th, 2013

Terrible site. Bought a dress dhgate took the money now they are saying its not paid for. Sent a copy of my statement to them still no where with these people. I hope everyone stays away from this shady company, if you could call it that

Thumbnail of user jamesm1384
1 review
2 helpful votes
  • Send Message
August 8th, 2018

I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi James,

We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.

You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB

For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user alexs435
1 review
0 helpful votes
  • Send Message
May 26th, 2017
Verified purchase

A perfect website to find almost anything you could possibly be looking for online. With lower than average prices on everything most things have free shipping too in the selection of hard-to-find merchandise dhgate is the Easy Choice for either personal use or to restock your store

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Alex!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user raphyd
1 review
1 helpful vote
  • Send Message
May 20th, 2017

Be aware that DHgate sells a lot of fakes. Last months, I have purchased lots of Js from their website and they were really terrible. One of the shoes had poor padding quality as it constantly rubbed my ankle and plastic was on midsole was cheaply made and easily peeled off. Currently, I am disputing with one of the sellers regarding to a fake AJ11 he sent me. The shoes had distorted patent leather as it didn't lined up at center line and didn't have any carbon fibers. When I asked the seller for refund, he refused to answer. I opened a dispute with DHgate and demanded return shipping address, but DHgate is dragging the process so long and keep sending me message that they are waiting for a sellers response. It has been 3 weeks and I didn't hear anything yet. Why don't they just give the customer refund if seller is uncooperative? If you want to buy real shoes, go to Ebay or go to Nike Outlet stores. They always guarantee hassle free experience than those dishonest Chinese commies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Raphy!

We are sorry for the experience you had with your order. We checked your order and we noticed that you have already filed a credit card charge back for this. As of now, DHgate is cooperating with your bank to help have this sorted out.

If you need updates on the charge back, please contact your bank since they are the ones who are handling the case.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user metidam
2 reviews
7 helpful votes
  • Send Message
March 6th, 2016

Something is wrong with search today. Only 79 results for keyword "rattle". It's impossible. And earlier there were thousands of results.
Customer support in the chat doesn't understand anything about this problem and they closed chat session without any notification. Awful service.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Dear Metida M.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess
Dhgate Customer Service

Thumbnail of user marilynb149
1 review
6 helpful votes
  • Send Message
September 13th, 2018

I was looking for wedding attire. I ordered two outfits April 1. Received the merchandise approximately six weeks later from two different businesses, Both were poorly constructed of inferior material and fit poorly (odd shape) After multiple negotiations the return of each where they wanted pictures and explanations of what was wrong with their product, each company agreed to take back the outfits. My customs receipts from USPS are dated May 21 and May 30. Cost of shipping was my expense and totalled $53.00. As of this date (Sept 13) I've only received email responses that say essentially "Gee. We're sorry we can't find the merchandise and won't pay you until we do." I guess I'm just out $220 plus shipping. Just stay away. Far away.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Marilyn,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user andrews264
1 review
0 helpful votes
  • Send Message
April 18th, 2017
Verified purchase

So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

How do I know I can trust these reviews about DHgate?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about DHgate?