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    DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    616
  • Value
    599
  • Shipping
    607
  • Returns
    489
  • Quality
    560

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
629
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

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Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,943)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user iank156
GB
1 review
0 helpful votes
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April 28th, 2021

I was a V4 loyal customer.
Order was €1200
Requested refund from seller within 24 hours of purchase, before shipping etc... had the most horrendous response. With seller not replying. With DHGate customer service being non existent in not investigating, and appearing to totally ignore there refund policy.
My advise is for UK buyers to stay away from DHGate,
They are dishonourable as explained, and should be investigated by British Parliament for malpractice, should be banned from operation until they can show they are competent to do so. An English call centre is essential to restore my lost trust.

Tip for consumers:
STAY AWAY FROM DHGate

Products used:
They blanked my messages, REFUSE TO REFUND £884
DISGUSTING SERVICE ...

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ian K.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Thumbnail of user davidh171
New York
1 review
1 helpful vote
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August 4th, 2014
Verified purchase

I am very disappointed in your product. The sample pictures are a total farce yet she was nice to cuddle with until the tiny leak she had since arrival burst and rendered useless. I will never order anything from your company again and tell anyone I encounter who is considering doing business with you not to waste there time or money.

Thumbnail of user sarahn17
GB
8 reviews
15 helpful votes
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January 31st, 2014

I have used this site before ages ago when I was considering being an ebay seller. No point they drain all your profit through final value fees insertion fees then their is Paypal fees. Anyway im not reviewing them so back to DHgate.com. It is a scam I tried purchasing loads of different goods from different suppliers. Communication after you purchase is dismal the quality of products is rubbish and if your unfortunate you will get bitten by a shark. Best to avoid and no madeinchina.com is not better.

Thumbnail of user skyk
Spain
58 reviews
312 helpful votes
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May 25th, 2011

My experience with DHgate has been a positive one. I bought a laser toy, ink for my printer and Bluetooth headphones so far and they all arrived on time and work as advertised. My uncle is also a frequent customer - he just received immense photo frame with more functions than the ones sold in the stores here and at 3 times less the price. So I guess it all come to what kind of product are you looking to buy.

Thumbnail of user alanw21
Singapore
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

The seller was lousy. Never receive items after almost 50 days. Gave wrong tracking number.

Please ensure the quality of your sellers. Some of them are really not trustworthy and provide very slow response or no response until you send cancellation of order.

Thumbnail of user karlw18
New York
1 review
1 helpful vote
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April 9th, 2014

This website is very unreliable and does not solve problems well. I ended up losing money on a dress that came 2 weeks late and looked terrible. They do not communicate with the sellers for you and you have to dispute everything on your own. Worse experience ever and I am never ordering anything from them again.

Thumbnail of user jonl55
California
1 review
1 helpful vote
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November 17th, 2016
Verified purchase

I ordered a glass part that was extremely difficult to find in USA websites and stores for an affordable price. At DHgate, it was only 10$ compared to easily 30$ or more at ebay. It took about 3 weeks to come, but that's alright because i did order right before christmas from China, so that's kind of on me. All in all, amazing experience will use DHgate again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user treehornt
Canada
1 review
0 helpful votes
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November 8th, 2016
Verified purchase

After a year of shopping for wholesale deals at dhgate i trust them

Dhgate is really good about sorting out any problems with sellers, and those problems are rare

If you're patient, you can find great deals

Tip for consumers:
patience pays off

Service
Value
Shipping
Returns
Quality
Thumbnail of user katarzynaz
GB
1 review
0 helpful votes
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September 9th, 2016
Verified purchase

I am buying on dhgate for last few years. My shopping experience at DHgate is getting worse and worse. Sellers are posting products and after payment they try getting more money with a; ll different excuses. For example for posting, workers mistake, virus etc. some sellers don't even post products and just make you wait all this time for nothing (about 2 months). Some sellers use vulgar language and there is no option to report them for it in a simple way... also sellers send products not as per photos or description and call buyers cheaters...

Thumbnail of user uncleb1
Florida
1 review
5 helpful votes
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February 7th, 2016

If you enjoy flushing your money down the toilet order from dhgate. I don't so I spent 2 months fighting to get mine back. Dh gate will try to keep it though, that's the only thing they do well. I think I won finally, but it was a major tug of war.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Dear Uncle B.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,
Cess
Dhgate Customer Service

Thumbnail of user nataliek31
California
1 review
0 helpful votes
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March 8th, 2017
Verified purchase

I like DHgate better than Alibaba or AliExpress. I found that it's easy to use. All the items I purchased from DHgate is amazing so far. The seller responded quickly. Easy to open disputes in case something happens. It's extremely cheap oh DHgate too. You can't find anything cheaper than this website. I been shopping at DHgate for 6-7 years if I remember correctly. Since I was a high school student to entrepreneur. There offer wholesale and retail. Awesome!

Thumbnail of user carlyp7
Connecticut
1 review
3 helpful votes
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May 11th, 2017

These people are scam artists. They use photos from other legit dresses and pretend its their work. They also write fake reviews from themselves. They did it to me. I received a dress and it was terrible. Measurements were all wrong, fabric was not as described, it was awful. When I asked to return it for a refund they said ok (in broken English) and then never refunded my money, ever. It has been the biggest hassle. Do not waste your time or money- you will never see the money again even though it says "buyer protections" or full refund available.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Carly,

We understand how upsetting this can be. We've checked this order and this has already been closed since 2017-04-21. We've pulled up your communication with the merchant and yes they've agreed in giving a refund, however, they will need you to return the item. Have you already returned the item? Please respond to the seller's message and ask them to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you.

We also found here and there was a dispute filed and the seller agreed in giving you a refund and you need to return the item, however, the dispute was released since there was no return tracking number uploaded.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user lingf
Singapore
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

If there is an option for zero star, I would be putting that. Seller was dishonest and acting dumb to say the least. I was not able to open dispute till it's too late due to some dumb system setting, even though I brought it to the attention of the online help immediately when I realised the seller's fault. Item arrived one month late and was not even received by me but I was forced to absorb the most of the loss and only got a miserable Us$100 refund. Dispute person in charge only give standard unhelpful answers leaving me with no choice but to accept the miserable refund. Never buy from dhgate and this is what I would be saying to the world.

Thumbnail of user sharonw1030
Florida
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

Can't talk to live person only email inside their site. Claims to fully guarantee satisfaction from their sellers. Scam. I ordered gucci shoes they were fake and wrong size shipped and I was overcharged based on their own product listing price proved to them w screenshots from site they did nothing to refund me. The seller would not respond. I was in midst of dispute mediation w dh gate when they wrongfully issued payment to the seller knowing full well I would never be refunded my money. They are a scam there sellers are scammers and breaking federalLaw by selling fake designer merchandise
Shoes clearly $110 I was charged $140

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Sharon W.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user gennaroc
New Jersey
1 review
1 helpful vote
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March 30th, 2016

I was ordering regularly and basically happy with the transactions. The problem is that lately I am receiving charges on my credit card for things I did not order or receive and this has happened three different times. Trying to rectify now.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Genraro!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Riane
Dhgate

Thumbnail of user sarahb192
California
1 review
3 helpful votes
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January 29th, 2016

Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!

Tip for consumers:
Update. I love how they respond to say they will help me resolve this. They offered $15 credit and then said, "No more than $10 USD" and that after telling me I had to pay $25 for shipping to receive cheap knock offs and then $60 to return! $75 shoes worth less than $10 USD. Not helpful when shoes are incorrectly sized. I can pay $100 shipping? No thanks, but thanks for your help over the last THREE weeks of no resolving anything. Just repeatedly saying odd things over and over.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Sarah B.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!

Regards,
Cess
Dhgate Customer Service

Thumbnail of user yvesg4
Canada
1 review
0 helpful votes
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August 4th, 2016
Verified purchase

Had a bit of issues on delivery but DHGATE and associated manufacturers resolved it. Well done. Love the guitar. Looks, feel, and sound is excellent. I am having quite the collection of these guitars - all special.

Thumbnail of user jeaninea
South Africa
1 review
0 helpful votes
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September 23rd, 2016
Verified purchase

I have been very happy with all my purchases with suppliers on DHgate. I can recommend them anytime, fast service delivery, quality products at affordable and reasonable rates. Sufficient response of messages between seller and buyer.

Thumbnail of user shawng26
Massachusetts
1 review
0 helpful votes
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October 11th, 2016
Verified purchase

Im a regular customer. Making multiple purchases a month. If you consider yourself a smart shopper, and dont like paying inflated margins to make huge companies even richer, then shop DH Gate for whatever you need.

Thumbnail of user stephs15
New Jersey
1 review
0 helpful votes
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February 3rd, 2017

This website needs to be shut down. They are nothing but FRAUDS. Tell me my refund takes 10-15 days just to process into my bank it's been over 2.5 weeks that I cancelled my order and still haven't gotten my money back

Thumbnail of user timothyh78
Mississippi
1 review
1 helpful vote
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October 31st, 2017

I have been using this site dhgate now for about 8 months. It is by far the best site I've come across for ordering high quality foreign goods. Their customer service is excellent. They're very adamant about shipping and payment which makes the buying experience more pleasurable.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Timothy,

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate

Thumbnail of user mosesd10
Indiana
1 review
2 helpful votes
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October 21st, 2017

Pathetic can't come with a more nice word for them. Ordered yet struggled to pay. Got in touch and they wanted pictures of my card. Ok here you go... Even after 2 weeks no response. Some stupid holidays. Several Online complaints several complaint numbers several people to talk to and send bunch of info. Again and again yet no outcome. Finally orders are cancelled. Total crap!

Thumbnail of user dereng
New York
1 review
3 helpful votes
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January 9th, 2018

A lot of nice stuff at reasonable prices. My reaction is favorable except for clothes with a S M L XL XXL scale which appear to use an kids scale (or asian scale) and are three sizes too small. A few items have not been received in over a month so you do take chances. Shoes are the exception to the sizing issue as they have specific sizes. Most products come in original boxes with tags. I've bought a number of items and only one was bad. Love what I bought except for clothes.

Thumbnail of user kansasf
Florida
1 review
1 helpful vote
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February 6th, 2018

DHGate truly is the best online shopping experience you can have. They offer an Incredible variety of products at a very affordable cost directly to the consumer. I have shopped with DHGate for over 3 years and will continue to use them as my preferred online marketplace.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Kansas,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user amandak101
Maryland
1 review
3 helpful votes
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March 8th, 2018

I like to use DHGATE to purchase sports jerseys. Baseball and football mainly. For the price they are great! It's way better than the regular price tag! So long as you read reviews before purchasing and realize shipping could take a while your experience should he great!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Amanda,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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