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    DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    616
  • Value
    599
  • Shipping
    607
  • Returns
    489
  • Quality
    560

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
629
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

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Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,943)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user andrewl126
Greece
1 review
0 helpful votes
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November 30th, 2016
Verified purchase

DHGate has listened to customers so buying from any seller is stress free.
The replacement watch band is excellent in quality just as described, was shipped within 2 days and arrived in another 10. Thanks DHGate.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dominicb30
GB
1 review
0 helpful votes
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September 28th, 2016
Verified purchase

DHGate is a great, easy to use website or app that lets you buy pretty much anything from suppliers in China. The site is well categorised and I have found some high quality products at prices far below those in UK shops. I have yet to be disappointed by a purchase.

Thumbnail of user arrmond
Idaho
2 reviews
9 helpful votes
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September 27th, 2016
Verified purchase

I've had 2 really bad experiences with dhgate which have left a horrible taste in my mouth. Right now I'm trying to get something resolved and after that I will delete my account. If I could give the a zero I would

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Armon!

Please communicate first with USPS or your local post office since they are the one who handled your package for delivery. The tracking numbers are LT161811518CN and LT161811535CN.

Once an order is shipped, the tracking number is uploaded on your order details. Please check your account under Shipped.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Thumbnail of user jaimep14
Mexico
1 review
1 helpful vote
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September 1st, 2016
Verified purchase

I ordered a set of hearing aids that were completely unusable, returned them and to this date I have not received my money back after extensive communication to resolve the issue. The customer expects good merchandise for his money... Your Truly Jaime

Thumbnail of user kenf36
Australia
1 review
4 helpful votes
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April 15th, 2016

Quite possibly the worst site I have ever dealt with. Sellers ask for more money after the transaction. Customer service simply responds with default responses (when they get around to it)
There is no customer service at all to actually help you sort any issues out, beyond another nice message saying "we're looking into it", yet nothing ever actually gets sorted out.
Avoid at all costs.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Regards,

Samantha
DHgate

Thumbnail of user sarahb192
California
1 review
3 helpful votes
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January 29th, 2016

Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!

Tip for consumers:
Update. I love how they respond to say they will help me resolve this. They offered $15 credit and then said, "No more than $10 USD" and that after telling me I had to pay $25 for shipping to receive cheap knock offs and then $60 to return! $75 shoes worth less than $10 USD. Not helpful when shoes are incorrectly sized. I can pay $100 shipping? No thanks, but thanks for your help over the last THREE weeks of no resolving anything. Just repeatedly saying odd things over and over.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Sarah B.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!

Regards,
Cess
Dhgate Customer Service

Thumbnail of user billyb113
Ohio
1 review
0 helpful votes
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July 15th, 2017

This website is a piece of crap... literally! I can't believe that people will just rip you off to be funny. But i think its downright stupid. The people selling makeup on here obviously don't know that kylie jenner doesn't even have face makeup! What is that all about? I mean am i right ladies! Screw DHgate and all the disrespectful workers. They are a waste of your time and energy and resources. I won't pay another cent towards these scammers.

Thumbnail of user danielab3
California
1 review
15 helpful votes
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September 27th, 2015

I have not bought anything from dhgate but I am obviously looking up reviews to see there relevance. 1 thing I notices is almost all 5 star comments have no personal profile picture of a customer all are of an object a flower and such, second if your absolutely satisfied with the transaction why isn't there a detailed description only 2 words don't count? It doesn't make sense. Just like there is a detailed description with service when your not satisfied then there is just as long or longer with someone who is. Very suspicious if you ask me.

Thumbnail of user kevinw163
Australia
1 review
6 helpful votes
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February 26th, 2017

I emailed this company 5 days ago some puma Ferrari shoes I want to buy (2 pair). The description they had written didn't match the picture or the product that I had previously bought from a store. A something felt a bit fishy about this deal. Anyhow I'm sill waiting on answer from them. So disappointing. I was willing to give DHGate a try as I really wanted these shoes. But if they cant answer an email, how can I be confident the product will even turn up on my doorstep. Anyone had similar experiences

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Kevin,

We are sorry to hear about your experience. If you have not placed an order for the item yet, we suggest that you place an order first so that the merchant will be alerted by our system about your inquiries. You can place an order by clicking the "buy it now" button in the item page and after that, you will be asked to enter your shipping address. Once done, you can click the "Save" button and click the DHgate logo at the left side of the page. You do not have to pay for the order yet, you just need to place an order so that the merchant will be notified.

Once you're done placing an order, please send a message to the seller again and give them 48 working hours to respond due to time difference. If the merchant does not respond within that time frame, you may contact us back so that we can have the merchant contacted by our Seller Team.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user peterh146
Sweden
1 review
0 helpful votes
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August 6th, 2016
Verified purchase

Serious site that harbours a great variety of items. The sellers are often fast to communicate and handle your questions. Payment is easy and reliable and I have under my five-six years as customer few complaints other than the usual delays around the Chinese New Year that stops almost everything once a year. As European I have had to figure out the differences in Asian sizes but with that done I now usually get it right. /Peter

Thumbnail of user ericae41
Maryland
7 reviews
21 helpful votes
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May 27th, 2019

I've been very satisfied with every purchase from DHgate.com. Handbags and wallets that are priced a little higher seems to be better quality. Belts are very pretty and well made. The shoes are so cute! Can't beat the price. I have received every order that I have placed within usually a couple weeks.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Erica,

We are happy to know that you are satisfied with the items you received from our sellers. We are looking forward in doing more business with you!

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user anitaj4
Washington
1 review
1 helpful vote
  • Send Message
July 31st, 2014
Verified purchase

My experience with DHGate has been exceptional! I had never ordered from another country before so It was scary and I really didn't know what to expect. Everything went very well. DHGate walked me through the process every step of the way. They kept me updated via email and I really appreciate that. I am and will continue to be a repeat customer! Thank you:-)

Thumbnail of user vincew15
North Carolina
1 review
2 helpful votes
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August 7th, 2014
Verified purchase

P. O.#*******878
Received 1 battery that don't work. I tried to contact seller they want me to send battery back. Shipping back cost more than battery is worth.
I would even be happy to get $6.00 credit that's what I priced one over here for before shipping. Tried to do after sales dispute. Cannot get nothing to work right sending evidence etc. to work. What's the point of ordering through DHGATE to save money if you get defective item, and can't get it resolved easy. Its set up for the seller not the buyer. Don't know if I will use Dhgate again I'm very upset!

Thumbnail of user carmenl13
South Carolina
1 review
2 helpful votes
  • Send Message
August 3rd, 2014
Verified purchase

Previous experiences went well. Last 2 were terrible, I am still upset over them. Your resolution center is a joke. I was sent wrong items seller even admitted so and your rep saw that. Then you stated I did not provide photos. I Did provide photos 4 times and three times were with help of your customer service reps. So your solution was to give me less than half my money back for a product I did not need, which I could purchase for even less. You should have had seller send out correct items and then issued pick up of wrong ones. That is why I have not used Dhgate since. I also share and deter others from using it just by telling the truth of what you did to me.

Thumbnail of user jinolb
Washington
1 review
2 helpful votes
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February 13th, 2014

Hello there, do not buy from this website. I bought 10 64 megabyte SD cards from them and they sent me all fake ones that didn't work. Most of the stuff on there are all fake anyway so buyer beware. Emailed them to get a refund but no response and item was no longer for sale. That website should be shut down. Please don't waste your money on this website. Have a good day!

Thumbnail of user ericaj28
Florida
3 reviews
3 helpful votes
  • Send Message
November 24th, 2016
Verified purchase

I have been on dhgate for over a year and I am very satisfied with my experience. The sellers are great for the most part, but DHGate always make sure that you are happy as a customer. The coupons and discounts are insane. Everyone should check it out you will not be sorry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohamedr13
Maldives
1 review
0 helpful votes
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September 30th, 2016
Verified purchase

I am still new on DHgate compare to other shopping sites I purchased items from. Yet I have managed to get over 274+ USD items, successful deliveries. Within 5-25 days average delivery time. That's very fast if you are in Maldives.

Thumbnail of user jodid44
Florida
1 review
17 helpful votes
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May 21st, 2020

Bought a pant suit in March. It was so far from the size I ordered, that I needed to return it. Two months later, I am still playing games with their inadequate customer service. As said before in these reviews, if you have a problem with your order, say goodbye and forget it. No one would respond to my concerns. When I did a live chat, the rep was rude and unprofessional. They may have a nice selection, but without customer service, it's not worth it. Such a frustrating process.
I would stay away from DHGATE.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jodi,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user tonyt79
Canada
1 review
0 helpful votes
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September 1st, 2017

I highly recommend online shopping using DHgate as a customer you can find high quality goods such as electronics, clothing, household items and more for a low to reasonably low prices. Sometimes DHgate does not have the fastest shipping compared to other online stores, however this seems to depend on the shipper and in some case the wait is no longer than two weeks for a delivery. If a customer ever experiences difficulties with a seller; no communication or did not receive the item on time DHgate has excellent customer service online, even live to help resolve issue with immediacy.

Tip for consumers:
Item information is clearly detailed in the description, however I recommend contacting the seller if one finds any information unclear.

Service
Value
Shipping
Quality
Thumbnail of user empresse
Maryland
1 review
1 helpful vote
  • Send Message
July 31st, 2014
Verified purchase

Processes and procedures (refunds, disputes, how to send an item back) are not clearly spelled out for the customers. It's frustrating trying to go through any other process aside from purchasing and the dispute team leaves you unclear on where they are in their process after a dispute is submitted.

Thumbnail of user joshb11
Ukraine
10 reviews
38 helpful votes
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April 3rd, 2011

Ordered from dhgate 3 times. Needless to say, they do not sell genuine goods: only Chinese imitations. However, you can buy goods in bulk (50-100 items) and save a lot. Not the most verified site to order from, but hasn't let me down yet. Probably depends on the seller and the type of good.

Thumbnail of user wils274
Canada
1 review
0 helpful votes
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December 15th, 2016
Verified purchase

Great site to purchase items that would normally cost you 2 or 3 times more elsewhere. Shipping may take a while but it's free for the most part so hard to complain.

Haven't had any issues that involved customer service, but I like the shipping updates I get from the site letting me know where my product is while in transit.

Thumbnail of user zackl16
Canada
1 review
0 helpful votes
  • Send Message
December 9th, 2016
Verified purchase

Shopping on DHGate for the first time was an over all great experience. Items are nearly organized in a list format, making it easier to read and compare prices etc. When I found a product, the seller was pleasant to deal with. Offered an unbeatable price and top notch service. Only negative thing I have to say is the shipping was slow, which was, in my opinion, partly due to the fact of it being the Christmas season and the postal services are starting to get busier.

All in all, simple easy and awesome first time using and ordering from this site/app. Will definitely be ordering again soon.

Thumbnail of user qqql
Ohio
2 reviews
0 helpful votes
  • Send Message
August 18th, 2016
Verified purchase

If you would rather spend less money and wait a little longer to receive your items, dhgate is perfect. The sorting and searching features could be better, but dh had helped me start a business with low prices and bulk ordering. Also the escrow system is sweet. I wish I got better coupons, though.

Thumbnail of user robertor26
Germany
2 reviews
11 helpful votes
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September 20th, 2015

I have order a dress for my wife in June. In September NOTHING has arrived. Contacted the seller and he/she tells me to wait patiently? Really?
Throw your money somewhere else, like in a slot-machine.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Roberto! We do understand that you are concerned about your order that you haven't received yet so we will be here to help you. As we checked your order the item was already closed, so for this what we can do to help you is that we will be contacting the seller about this for you so that we can do immediate action on this matter, okay? We will ask our Seller Team to contact the seller to be sure that they can ask or can reach an agreement to get your money back.

- Honey, DHgate.com

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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