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DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1027th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user firstl20
1 review
0 helpful votes
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April 14th, 2017

I'm a sports guy and I love to collect sneakers too, so I found the perfect site to gone sports apparel and shoes both at more than reasonable prices. Top notch quality and customer service for basement level pricing. I browse constantly for my next Jersey or pair of Jordans. Lol. Great site overall. I'd recommend 20 out of 10 times (lol) and give it a 5 star rating, easily.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi First!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user robertb474
1 review
3 helpful votes
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July 18th, 2017

I have now made 3 different purchases from DHgate.com and there has been fast delivery and correct product each time. No problems, and so I highly recommend business with dhgate bases on my personal experiences.

Thumbnail of user martyw12
2 reviews
0 helpful votes
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August 25th, 2016
Verified purchase

Over the past few years i have purchased many items from Dhgate, and the seller, customer relationship was very good, but recently i have noticed a deterioration in seller replies to inquiries about various matters regarding quality and general product details. This in my mind leads to apprehension and mistrust, and once trust is lost it is very hard to get it back. I would advise your sellers to be more open and transparent to alleviate any worries the buyers may have relating to their relative purchases thank you so very very much for your attention MARTY

Thumbnail of user fernandob15
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

It´s very good thing to buy by DHGate. So unfortunately I'm not reach it yet. I read a notice about the local tax to pay to get my cel phone. I think so on Friday 08/01/2014 all will be fine.
Thanks a lot!
Kind Regards

Thumbnail of user karenw52
2 reviews
1 helpful vote
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July 31st, 2014
Verified purchase

Very nice, a little worried about the confusing shipping info but communication was great and all went well. The dress is perfect - I am so looking forward to wearing to my son's wedding.
Thank you Henry for making me a beautiful dress, it fits perfect!

Thumbnail of user ekreme
1 review
8 helpful votes
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May 22nd, 2019

Worst experience I have ever had with an online retailer. Staff are completely incompetent and give inaccurate misleading information. I purchased a pair of trainers which came in an incorrect size. I have been trying to get a replacement or a refund for 4 months. Customer service just "file a report". They must have filed the same report 20 times as absolutely no action was taken to help me in any way!

I have spent the last 2 months trying to close my account, which again no effort has been made by DHgate's incompetent staff to delete my account. I am currently seeking legal action to get my account closed.

Thumbnail of user arashz
1 review
7 helpful votes
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April 28th, 2015

I bought a lot of thing from this site, and quality and price were matching and I was happy, but recently, every time I see electronics on sale with good prices, and of course I buy them, the sellers keep stalking and wasting time ( one of them played with me for 3 months) so that either you get tired and cancel it, or they just plainly say that they can't give the items to you at the advertised price! Which makes no sense, why would you advertise it and let me by them? Good knows what kind of frauds these guys are doing with our money and how much benefit they take out of our dollars that they hold for a few month and then refund it. Bottom line, they are fishy, be careful. Some other sites have more pricey items, but at least take care of the customer. The customer service of this site, just told me that that's how it is and good luck. I'm actually trying to see if I can place a complaint with the Canadian government about these guys. If you know how to, let me know...

Thumbnail of user davidh539
1 review
1 helpful vote
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July 6th, 2017

Dhgate is what you pay for. If you have extremely high expectations be prepared to be disappointed. But if you take the site at face value, a cheap wholesale retailer, then you might be impressed. There is a large variety of merchandise to search from. Always read prior reviews of a product before purchasing. So far I've experienced no issues at all, so fingers crossed my luck continues! That said, I'm very likely to purchase things from this site again in the future.

Thumbnail of user jonb106
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

Very easy to navigate store front
All and every product you could ask for
95% of sellers are a++ and have fulfilled all my buying needs.
Customer service is there if you need it.
User friendly and much better that other Asian based store fronts

Thumbnail of user oanac
1 review
0 helpful votes
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August 30th, 2017

I've passed 4 orders on DHGate, they all arrived fairly quick (2-3 weeks). If there are any problems, generally the sellers will reimburse you or send a new one, or you can appeal to the DHGate dispute system. I can't complain! Large choice of items as well and the prices are all affordable.

Thumbnail of user jh528
1 review
3 helpful votes
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February 19th, 2017

This has been the worse experience ever. The website adds discounts to your products that the seller obviously doesn't see or accept. I have been trying to buy my wedding dress for weeks. My payment has cleared. But the seller still expects me to figure out how to pay them more. My dress should be here in a few weeks and it hasn't even been started. I don't expect my refund to go any better. Please do not pay attention to any of the positive reviews like I did. I thought it was worth the risk, but it isn't! Save yourself the trouble and stick to eBay. You'll be happy you did!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi J!

We apologize for the inconvenience this has caused you. For your concern, we noticed that your order is custom made. That could be the reason why the seller has asked for additional payment for your order. This could be because additional fabric or pieces for your dress so that they can make your dress to your specifications.

This is why we always recommend that you communicate with the seller first before you place an order. That way, you can clarify with them if you need additional payment for them to make your dress to your specifications. So that, if you disagree on the quotation they give you, you can negotiate with a different seller.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user werwers
1 review
4 helpful votes
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November 4th, 2015

The items ship from China. They are selling way lower than market price. And it's online and accessible for anyone, with usually free shipping.

Wholesale doesn't usually work like this... the word wholesale on DHGate is mostly used as a marketing tool to advertise low prices.

Anyways, I ordered a butterfly knife from them, it's fake of course, but I can't really tell. And it's about a 93% discount from if I bought a genuine one. Good quality.

Sellers do usually ship. They will make a profit from it either way, such is the way China works. A few in a thousand won't make it to the buyers, simply due to shipping errors/theft, or if you bought from a sketchy buyer without any reviews or feedback or transactions.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Werwer s! Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and additional contact information so we can assist you further.

- Honey, DHgate. Com

Thumbnail of user colleenh73
1 review
2 helpful votes
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June 30th, 2018

Wrong items shipped constantly. It is too hard to return or dispute mistakes. I would say 50% of the time I get what I ordered on line. This last mistake was ordered a phone case and received a Micheal Kors wallet LOL which smelled so bad I had to throw it in the garbage. They are giving me a credit to use on my next purchase. There will be no next purchase.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Colleen,

We checked your order and it is still under arbitration. You can communicate with the analyst for your case at ganshuqing@dhgate.com and include your order number for updates on your case.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user anonymousa570
1 review
4 helpful votes
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April 9th, 2019

Company is a pure scam. They ask for bank statements, photos of the credit cards front and back, transit information, hold on to your orders, take your money then say of the refund will take time.
No product ever arrives.

Thumbnail of user rachelb24
1 review
2 helpful votes
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February 21st, 2014

After having ordered and paying for 45$ worth of Organza Butterflies- I have been told that they did not receive money. Although I sent approval of the money paid four times - they kept ignoring.

Stay away this is a fraud!

Thumbnail of user chrise87
1 review
0 helpful votes
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October 23rd, 2017

You are able to find great products at an amazing quality for a low price. If you're smart and check the seller's reviews you will generally be happy with your purchase. I definitely will be ordering again in the future.

Tip for consumers:
Make sure you check the seller reviews!!!

Service
Value
Shipping
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Chris,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user patsym7
1 review
0 helpful votes
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September 27th, 2016
Verified purchase

I have bought a few things with DHgate now and although delivery takes a little longer, I haven't had any problems. I do wonder if the shoes are authentic even though they come in either nike or asics boxes because they don't seem identical to the brands sold in store and none of the online suppliers would answer the question.

Thumbnail of user jaec4
1 review
0 helpful votes
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November 20th, 2016
Verified purchase

DHGate really has it all and at a pretty good prices, I can surf the stores for hours and not get bored. You can find what you need either wholesale or to buy for personal use. So far its been smooth transactions, I have had no issues, its great.

Thumbnail of user mikew244
1 review
4 helpful votes
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May 12th, 2017

I have tried to contact DHGate for months now about a $500.00 product that is broken. I have gone through all of the steps to file a dispute, then mediation but DHgate has not responded back. When I go on there website and click on ongoing disputes, there is zero there. They are not supposed to release funds until the buyer says it's received and Okay. I have been doing business with them for years and have spent thousands without any problem with anything, great quality. I just want to warn anyone planning to shop with them, be prepared tp lose all of your money. I just lost $500.00

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mike,

We are sorry for the experience you had with your order. Please send us the correct order number of your concern. Since the order number you have provided did not have a dispute opened for this. Once we have your order number, we will check on its details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user mikep212
1 review
3 helpful votes
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April 6th, 2017

Dhgate may be out of Business on 4/3/17 tried to log into my account which I've had for years and would not let me, tried to call the number listed for customer service an no longer in service. Tried to log in again 4/4/17 same error message "wrong user name or password" when I know it right also no reply from e-mail I sent to them...

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mike,

We are sorry to hear about your difficulty in accessing the website. DHgate is still doing business up to now. Can you tell us what number did you try to call and the email address where you've sent us an email so that we can check on it please? If you have sent us a message on our messaging system, it will be responded after 48 hours due to time difference.

For your username and password, please be sure to enter the correct credentials as well as the correct verification code for you to be able to log in successfully.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user sebastianv4
1 review
1 helpful vote
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June 6th, 2014

I noticed a lot of bad reviews regarding people buying clothes, but I use it for wholesale electronics to resell on ebay and I have never had an issue with anything, fast shipping always which is impressive for something coming from China and the quality is always great, also can't beat free shipping on most items.
I would say if you have to pay a bit more just so you can buy from someone that has a lot of positive transactions then do it.

Thumbnail of user eliek
1 review
1 helpful vote
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April 9th, 2012

It all looks and feels smooth and shiny, with big words like "buyer protection".
But unfortunately, there is no such thing.
I bought cell phone watches from dhgate for 193$, and all i got instead were, cheap mp3 players that are not worth more than 20$. When I asked for a refund, dhgate backed the seller, although i gave them all the evidence they needed to see that the seller misinformed me and was trying to make a fast buck.
It looks that they are in this together.
If you are smart, you won't buy anything from dhgate... EVER.

Thumbnail of user fabiannaq
1 review
6 helpful votes
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June 19th, 2018

THey are the worse in every way possible! I will never buy from them if they were the only place in the world to buy from. If you do purchase an item pray to God it looks like the picture, you could forget getting a refund!... the material is very poor and the sizing is ridiculous. I've been back and fort with time for 3 weeks now trying to get my money back. They keep asking me to send measurements to them so that I can prove I ordered the wrong size. Who cares... its not only the size it's also the poorly made dress with very cheap material.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Fabianna,

We checked your order and we noticed that your dispute has been closed because the analyst was unable to receive the evidences they need in order for them to be able to resolve your dispute.

We suggest that you make an appeal for your dispute and send the needed evidence to support your claim. That way, your dispute analyst can review the details of the dispute and see if they can reopen your dispute. That way, they can reach a favorable solution to your dispute and process a return for full refund.

In order for you to make an appeal, please check your DHgate inbox and go to "Message History" to find the analyst's message. Once you find it, you can respond to it directly for you to make an appeal.

For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user simonj16
1 review
0 helpful votes
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August 8th, 2014
Verified purchase

I am very disappointed to find out that my Order *******312 has not been shipped after more than 2 months. Please let me know when will I receive my item? This is the second time you have disappointed me with non delivery of my goods. I believe I should report you to the Australian Consumer Affairs and black ban your company. If you have issues mailing to Australia then don't do it.
I will wait for you reply and explanation why refuse to deliver your products.

Thumbnail of user neilm286
1 review
7 helpful votes
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May 3rd, 2020

Stay away from this company. The sellers are unreliable and will ship you whatever they like. Customer Service is hit and miss, sometimes they will be helpful and other times completely useless. I ordered a product and request and paid for express delivery. That was 3 months ago. I am still waiting and DHGATE will not refund my money.

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

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Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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