DHgate

Have placed orders for several thousand dollars over the past year. Delivery has been quite timely and the product has in each case been what I expected. It's important to know what you are ordering. Not a place to order from and plan to return it when you don't need it anymore. I'm sure many customers will do that.

I ordered item with order number *******, it should arrived by dhl. 7 days should take. I pay $28 for fast shipping dhl or fedex. Now seller send me message they will ship it in Singapore registered packet mode, it takes about 14 day.

Great, quick, accurate customer service. The quality of my item was much better than anticipated and the shipping arrived on time. Very pleased with my experience and will be buying from this site again.

Stay away from this company. The sellers are unreliable and will ship you whatever they like. Customer Service is hit and miss, sometimes they will be helpful and other times completely useless. I ordered a product and request and paid for express delivery. That was 3 months ago. I am still waiting and DHGATE will not refund my money.

Ordered two jerseys and never got either of them. We initially entered the wrong shipping address. When we changed it they sent us an email saying it was successfully changed, but never actually changed it. The address is still wrong and I'm never going to get my order. Their "online chat" is useless. You get in contact with a robot that just recommends questions for you and refers you to someone to email. They're phone number brings you up to some freaking Japanese or Mandarin speaking recording that doesn't help you. How the crap am I supposed to interact with that? DHGate: I better get my money back.

I have had such poor experiences with other CH vendors... not with DHgate. They're on top of everything, their suppliers are also responsive and pro-active. I have nothing but high praise for the site.

I had ordered 10 pairs of gloves and the delivery came in today after two months, with a pair of ladies green socks in a filthy packing, i have been e mailing them, but no reply, this is rubbish company,
More than £ 70.00 is lost, i dont know who is responsible

One of the worst companies out there to deal with. Bought a dress for $189.00 that was not worth $5.00. After starting their refund process immediately which required numerous e-mails and pictures I was offered a refund of $60.00.
Told them no way was this acceptable. Their wording was, and I quote, "the high cost of shipping and fear that the item would be intercepted by Customs". What the heck is that all about. Told them that I would go to the State Attorney, Better Business Bureau and any blog or forum that I could find. Still waiting for my refund and looking for more blogs and forums.

Bought 2 phones from 2 sellers, both products have problems resulting in one return. Dispute/mediation is fairly long and painful. Encountered problem with uploading of proof. Live help is good but the dispute/mediation is not as helpful especially the agents either did not or answered my questions slowly.
Not a happy experience.

My purchase from beginning to end went smoothly, communication was good, my order shipped within 3 days and arrived in about 12. DHgate checked to verify if I received my order and that I was satisfied before releasing payment to the seller. I don't know what else more they could have done to protect me the buyer. For my part, I do look at the seller's rating as a guide. Right now I can't think of any reason not to order through DHgate again. My experience was positive.

Excellent service provided by the D H Gate team. I believe they look after the customers well if there is any issues or disagreement during the buying process. So I would recommend buyers not to worry about losing money even if the deal does not go through, since sellers are only paid out after you are satisfied with the product and O. K. the release of the money.

Great company, so many sellers you are spoilt for choice! Never had a bad experience, always been very happy with the products I order and the delivery time of those products.

Overall I would thoroughly recommend this website as a great alternative to sites like Amazon and eBay.

Terrible. I placed an order over 6 weeks ago and it still hasn't shipped. I got confirmation two different times that it shipped, then another email shortly after each time saying the order was not shipped (deleted by seller). I probably need to cancel the order. It makes me think there is something criminal going on since my money was already taken.

I have made at least 5 purchases, maybe more. I've been satisfied every time. For the price, there is no other shopping site that comes close. Everything has been a good value and the items arrive in a reasonable amount of time. I'm a big fan of DHgate!

First, the order arrived 2 weeks later than the promised time. Secondly, I ordered an extra large and the outfit was sooooo small, it could have fit a child. Lastly, I reached out to the seller countless times about an exchange and he never responded. Worst experience ever!

I ordered products for an event on January 30,2021 and it's now February 13 and my package still has not shipped. I contacted the seller multiple times and they just kept saying to be patient. Absolutely no help at all. I need this soon, otherwise I'm out almost $100. I tried disputing on the DHgate app, but that is also a scam. I fill out everything and it still says I need to fill out what has already been filled out. They won't do anything unless it's past the promised delivery date, however there is no date given, so can't do anything to dispute. I understand Covid has slowed things, but it's almost 1 1/2 months and still hasn't left China. I think I am going to have to get my credit card involved at this point.

Don't buy from this site it is fraudulent! After my review they contacted me once with the request of my log-in email and that would be it. What a fraught! But trust me Dhgate- my credit card will get you! I have all your emails and your promises!

Need to return an item received two days ago. Online chat is unavailable. There is no email for customer support that I can find. DHgate makes it hard to find, if any, contact information for issues. I may get stuck with this item. I can't verify that the right size was even shipped because all writing on the tag is in Chinese.

DHGate is a great site built around making the customer a winner in every transaction. They open up the world market and have an add to navigate site to search for, purchase, and deliver. Buyer protection eliminates stress because you may receive your purchase before stores are paid.

Disappointed with your site. I ordered 2 dolls based on photos & descriptions on the add & I paid top dollar for the items. When received the first one it was cheap and disgusting and not even worth 5% of what I paid for it. Went straight to the bin. I thought with massive website like yours will be more control. I don't think this will happen with ebay or aliexpress & that where I will & keep shipping. Good luck with losing more customers. By the way the other order hasn't arrived yet & I don't care because I know its rubbish

DHgate has a very big amount of articles. You can see items that are difficult to find in other places.
Yo can compare the price before buy between different options.
The bad thing is the time to received it,

Website for scammers

Almost all sellers that have good prices do not respond to inquiries.

I ordered a tablet PC at a good price. First come to the point that the goods shipped, and even sudden cancellation. "The seller has requested a refund."

Well would it! But no refund on DHgate is an action that takes 15 working days. In general, I now no money and no tablet. Seller disappeared immediately and unresponsive.

Awful product! The people were really nice and responsive, but the dress looks awful and arrived late and only after I followed up regarding there being no tracking info. My friend also ordered an elaborate fancy dress that she didn't like. She said they had gotten the color wrong. I ordered a petticoat and was ok with that, so I think it might be ok for small simple things, but not special items.