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DHgate has a rating of 2.3 stars from 6,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.
This company responds to reviews on average within 14 days
I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.
Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest
Here's the revised review:
I'm extremely disappointed with my experience on DHgate. After a long wait and delays, the machine I ordered arrived in terrible condition. It had significant external damage, potential internal issues, and broken packaging foam inside, creating a serious safety hazard. This machine is completely unsafe for use in my restaurant.
When I requested a refund, the seller refused and insultingly offered to send screws instead. After escalating the matter to DHgate, I was only issued a partial refund, which feels completely unfair. I ended up paying $171.18 for garbage. They essentially stole my money. I purchased this machine expecting it to be functional, but it's now unusable and effectively worthless. This has been a frustrating and infuriating experience
I purchased a counterfeit cell phone, when I went back to the company, they had me send all kinds of information and then told me the Seller said it was not counterfeit and to contact the Seller, which of course was another dead end. Absolute rip off!
Tip for consumers:
Do not buy from this site
Products used:
None, it was a counterfeit phone!
Bought counterfeit phone based on reviews that said it was safe. IT'S NOT. Sent in a dispute and they said to contact the counterfeit phone Seller? Really? Just DON'T DO IT!
Tip for consumers:
Don't use this site. They're selling counterfeit stuff. Waste of time and money.
Products used:
Bought a cell phone
I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them
Hi Jen,
Good day!
I understand that you are concerned about your order 31201339499 not yet received. I can see here that the tracking of the order shows no update since January 29th. In this case, since the order is already beyond the guaranteed delivery date, you have the option to open a dispute and request for a refund.
Here's how to open a dispute on PC:
1) Home Page “Click on My DHgate”.
2) My DHgate “Click on My Orders”.
3) My Orders “Click on Awaiting confirm”. You can also use the search box by putting in the order number.
4) Awaiting Confirm “Click on Open a Dispute”.
5) Dispute Page (This is where you can choose your proposal to the seller) Click on Continue.
Here's how to open a dispute on APP:
"1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement"
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Aljean
Dhgate.com
I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing
Hi Najet,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
I ordered a dress thinking it would come in a few weeks, then months and months later still no dress, you can't get a hold of anyone to help you and apparently from the reviews from people who actually got their order it's all junk anyways so don't waste your money….seems like it's all cheap garbage
Tip for consumers:
Terrible service and garbage goods
Products used:
I never received anything
Hello MK B.,
I'm sorry to hear that you did not receive your order. Please provide us your order number. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service
I purchased an item off DHgate and the tracking number suddenly stopped. The USPS said it is a common DHgate scam. The item was never delivered. I attempted to contact the seller but they
No longer exist. I went to file a dispute and the DHgate site said I couldn't do that without first
Contacting the seller. Then my dispute got locked out.
Hi Never A.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
I purchased 4 different items from dh gate aand none of the items were acceptable.Two of the items never made it to my address and the other two items were not as advertised.This app should not be used by buyers unless you want to lose money and time out of your life.
Tip for consumers:
DONT BUY FROM DHGATE.
Products used:
None..two were terrible and unusable. The other two items never made it to my address for use.
Hello GMP N.,
Good day!
I'm saddened to know that you did not receive your orders 31176891472 (AT284214842CN) and 31176891471 (AT278685184CN). I'll be glad to help you. To help you with your order 31176891472, I filed a dispute on your behalf for a full refund proposal while for your order 31176891471, I noticed that there is an ongoing dispute and it was escalated to DHgate on February 27. In this case, DHgate analyst will step in and review the evidence attached. You will receive the update within 3-5 business days. As soon as there are updates, you will be notified right away. Please just make sure to check on both your email, or your dispute messages so that you can be kept updated.
Regarding the items you received which you received and not as described, it would be best to provide the order numbers so I can check the status of your orders and give you the best possible resolution. You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service
This is my second review on this issue. I purchased this gown from DHGate for my granddaughters senior ball. 1st time i ever ordered from them and the last.The dress is beautiful pictured online. 1st thing, it arrived late. We opened it and it reeked of a chemical smell. She tried it on, the hip area was to tight, the back was loose, but she tired it closed, however the two ends did not match up (see pic) The dress was not the size we ordered. It has loose strings all over the dress, and the stitching is poorly done. I went back and forth in messages with the seller. I asked for half my money back so I can take it to a tailors to have it fixed, after going back and forth with her for days, she agreed to refund me only $60 but i only received $54. I took the dress to the tailors to have it fixed, the lady said it would cost more then what the dress is worth to fix it, I took it to another and he said he would not attempt to touch it. I sent a message to the seller and informed her, she told me ship it back to them. So I packaged it up and took it to the post office just to find out it would cost me more to ship it back than the refund she gave me of $54 dollars. Contacted the seller again. She said "sorry my friend, you agreed on the refund", I said yes $60, but you gave me $54 I told her I really need half of my money back or you pay for the shipping, she said she would give me $36 refund, but said I had to remove my review. I paid $160 for the dress. I told her when I get the refund I will take the review down. It's been a week and I got no refund and she's not responding to my messages.
And also when I had the dress at the tailors, I had them do the measurements of the dress, the hip size was a 47inch, we order a 51 inch in the hips. This dress is completely useless.
Please see the photos, I also sent a screen shot of the sellers message asking me to remove my review.
Tip for consumers:
They gave a 8 to 10 day arrival date, but then we got a message saying it will be late, we got it 16 days later
Products used:
None. The dress is to much of a mess and wrong size, have no use for it and it cost to much to have it fixed
Hi Marjorie,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
I ordered a pair of shoes. I didn't receive a confirmation nor was there an invoice with my package. The shoes are missed sized. I ordered an 8 going up a half size just to be safe. When my shoes arrived I couldn't begin to get them on. I have not found an address or a phone number to get a return started. My credit card company gave me a courtesy credit to resolve this issue. I will never buy anything from this company.
Products used:
Shoes
Hello Beth G,
Good day!
I regret to learn that the item you received in your order did not meet your satisfaction, and I am pleased that your bank issued a refund.
For future orders, kindly reach out to us via Dhgate live chat or through DHgate's official Facebook page so that we can assist you.
Regards,
Joy
Customer Service
2 months to be sent wrong item.
Another 2 months for replacement.
Replacement also wrong.
Refunded half of my money.
There are much better, easier places to buy from, use one of them, dont go to DHGate
Tip for consumers:
Very clumsy website, hard to make human contact, harder still to get responses.
Hello M. B,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
Order a jacket 1/28/******* and now it's April 7,2024 haven't heard anything. The company not on answering. DHGate not responding.
Tip for consumers:
Be careful dealing with DHGate
Products used:
never received any thing
Hi orlando,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
The first purse I purchase was Feb 1, no purse constant being lied too! 😡😡
The second purse was March at the beginning. Paid for but once again DHGATE has cheated me again
Tip for consumers:
DHGATE are scams take your money and no merchandise
Products used:
They sent me shoes I DID NOT ORDER!!! Sent me 7 inche heel and I did not order that!!
Hi Chandra B.,
We apologize for the inconvenience this has caused you. I can see here that the order 31373267349 is already beyond the sellers promised delivery. We have opened a dispute for your refund instead. Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Customer Service Center
Please don't order from these people. I order my package over 3 weeks ago and still haven't got an update on my package. It says it's still awaiting shipping from usps. Fake tracking number and all. I deleted the app out my phone. Worse people ever! I wish I could star them a zero!
Hello Tyson T.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
The entire site is scam they don't even send items to begin with or give real tracking number it's fake same as tracking site they despise us of coarse they r ripping us off they want nothing else but to hurt us everywhere everyday possible they r evil corparaTion if u want to give ur money away send it to mr
Hello Nathan P.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I have ordered several items from DhGate. Everything ordered is garbage & take months to get here if they get delivered at all. When you request a refund for the garbage items, you are offered a $2 coupon off your next order. DHgate stands by the sellers so they are allowed to pretty much get away with anything. Don't buy from this company.
Hello Lisa K,
I'm sorry to hear that you are not satisfied with the items you received. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I did not receive the shoes I ordered. They were suppose to arrive January 6. I sent an email stating such but never heard back from the company.
They did take my money however & I never heard anything about a refund. Actually I had NO response from them. Cheryl
Hello Cheryl Y.,
I'm sorry to hear that you did not receive your order. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care.
Hi Stephanie C.,
We apologize for the inconvenience this has caused you. Please provide us your complete order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it.
I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on
Tip for consumers:
They don’t stick to their returns policy that they state on their website so be very careful when buying things because when they turn up in horrendous condition you can’t get your money back
Products used:
Coat and gloves
Hello Claire R.,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
Awful customer service. Shop local so you can exchange or return. There's zero help. I ordered the size my child wore and her toes touched the top. All they said was sell those to others and nobody else had issues. I've never in my life experience c customer service like that. They would not return or refund or exchange.
Hi Candie D.,
We apologize for the inconvenience this has caused you. I understand that you are not satisfied with the product you received for your order 3920902076. I'm here to assist you. You are now eligible to open for dispute and submit a proposal for refund or reshipment of your order.
Here are the steps in filing a dispute:
ON PC
•Click "My DHgate ".
•Click "My Orders" then " Enter your order number and click "Open a Dispute" or "Return and Refund" button.
•Next, select a "Reason" and confirm if you want: a.) To get a refund b.) To return the items to the seller c.) To get a replacement item
•Confirm your proposal and submit it.
ON THE APP
1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I have placed 3 orders it's been over a month. Tracking says they are still in China. They take your money and you never get your orders! Nevermind that what they're doing is illegal! They are selling counterfeit goods. And stealing money.Absolutely no customer service just robots.
Hi Dee H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Be aware of sellers and DHGate polices for refunds. The incorrect item was sent to my home and DHGate or the seller would not offer me a full refund. I sent several pictures and DHgate only gave me a partial refund. The shipping time and the dispute process were very long. Will never buy on this website again!
Products used:
Handbag
Dear Latasha,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
My items were supposed to be delivered over a week ago, but they never arrived. I was very patient trying to negotiate with the seller to see what we could do to resolve this issue. The seller was very rude and dismissive and demanded that I contact the post office myself to see where my order was!?!? If you are the seller, it is YOUR job to make sure your customers receive their items on time. How DARE you ask me to contact the post office to do your job for you. On the app, the tracking shows that my package was sent through EMS shipping. However, the seller messaged me a USPS tracking number and claimed that my package was delivered to my mailbox… my apartment doesn't even have a mailbox so I know that this information is incorrect and I have most likely been scammed by the seller. This entire experience was very unprofessional, and I feel that DHgate is unreliable and untrustworthy. I tried to contact DHgate customer service for mediation, but received several notifications informing me that I had to wait several days to request mediation. To make matters worse, DHgate management had the audacity to email me and ask why I disputed the charges as "merchandise not received". They even went as far as to say that they would compromise my account If I did not reply to their message. I informed DHgate management that the reason I disputed the charges is exactly what they have just stated, I never received the merchandise. I emphasize that I do not care if you guys suspend or restrict my account, I will never be shopping from this company ever again and will advise my family and friends to do the same.
Hello Jasmine M.,
Good day!
I understand your frustration about the order you haven't received. Please provide us your order number. That way, I can check the status of your order and see what I can do to help you further.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service
My order # *******709 was placed on October 8,2023. A shipping confirmation email was received stating the shipping date/time was 2023-10-08 23:17:00.
A tracking number was sent in the email for USPS tracking. When the number is tracked, is says:
Pre-shipment
Shipping Label created, USPS awaiting item
Los Angeles, CA *******
October 8,2023, 11:17pm
It says this sense October, nothing changed. My enquiries are ignored / not answered. The tracking number goes nowhere and show the same nonsense every time. There is no contact or reply from the seller. It is now January 2024.
Money is gone, goods not received, seller not responding, tracking not working. Stay away from this.
Tip for consumers:
Stay away from them, they are crooks. They don't even reply with a dumb excuse like others would.
Products used:
None, because my product never arrived. $ 154.04 are gone and I have nothing for it.
Hi Rainer N.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
Regards,
Customer Service Center
Ordered and paid for two outfits. I only received one. The seller refused to refund my money unless I changed the reason why I didn't receive it to it "was lost in customs", when in fact, the reason I put was "missing items" which is exactly what happened. DH gate as you can see below. Wanted me to jump through a bunch of hoops to prove I did not receive the item. I have ordered 10 times from this company. I will never order from them again. Just know you may or may not get what you pay for and they don't care and you will not get your money back.
Hello Patra W.,
Good day!
Thank you for contacting Dhgate about your concern regarding your order 3773500338. Let me help you.
I understand that you are not happy with the outcome of your dispute for this order. Upon checking, our analyst contacted you on 2023-10-31 and offered two solutions which is a partial refund of 37 USD or return for a full refund. Since there was no response until the 3rd day of November, it was assumed that you accept the partial refund. The refund was processed on 2023-11-03and will reflect to your card within 7-15 business days due to the transition with the bank. If you want a full refund, it is best to keep negotiating with the seller on chat and reach a new agreement by letting the seller state "I agree to give you an additional refund of__ USD for order 3773500338." Once the seller stated this, you may send us the screenshot.
Please contact us thru Dhgate live chat or thru Dhgate Official Facebook page and provide us the order so we can check and see we can do to help.
If you have any questions, please let us know.
Regards,
Mich
Customer Service Center
DHgate.com
Very bad quality not as shown or described. The material looks like plastic with really poor finishing. Never ever think about buying from this company they charge you a lot for ver very cheap quality.
Tip for consumers:
I just st want my refund
Products used:
I never used it
Hi Jeannette F.,
I'm sorry to hear that you received an item not as described. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hello Cindy K.,
I'm sorry to hear that you receive a counterfeit item. Please provide us your order number. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service