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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1027th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
70
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

Rating

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user anouskah
2 reviews
1 helpful vote
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December 4th, 2016
Verified purchase

GOEDE PRODUKTEN, GOEDE COMMUNICATIE, EN SUPERSNELLE LEVERING. BETROUWBARE SITE EN EEN GROOT AANBOD VAN PRODUKTEN... MOEITE WAARD OM EEN KIJKJE TE NEMEN!

Thumbnail of user franciscom41
1 review
0 helpful votes
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September 25th, 2016

Ha sido la primera vez que he comprado en ésta tienda, y ha sido muy buena la experiencia. Sin duda la recomiendo

Thumbnail of user nelsonc31
1 review
0 helpful votes
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December 18th, 2016
Verified purchase

La experiencia es buena, el producto es el que se pedio, lo unico es el tiempo de llegada de los productos pero todo lo demas ok

Thumbnail of user juvenildop
1 review
0 helpful votes
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September 12th, 2017

Site super confiável, recomendo
Produtos de ótima qualidade e vendedores competentes, recomendo
Comprei várias camisas de ótima qualidade

Thumbnail of user unaig
1 review
0 helpful votes
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July 5th, 2017
Verified purchase

Me encanta me encanta me encanta me encanta me encanta me encanta me encanta me encanta me encanta me encanta me encanta me encanta

Thumbnail of user willianv2
1 review
0 helpful votes
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April 18th, 2017
Verified purchase

Produto de alta qualidade e envio muito rápido, com certeza recomendo a todos. Vou comprar outros produtos.

Thumbnail of user emmanuelr6
1 review
0 helpful votes
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February 21st, 2017
Verified purchase

Estoy muy contento de hacer negocios con DHGate.
Lo recomiendo 100% para todas las personas que quieren emprender un negocio.

Thumbnail of user pierfrancescop
1 review
0 helpful votes
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February 17th, 2017
Verified purchase

Perfect
Ottima assistenza. Ottimi venditori. Unica piccola pecca i tempi di consegna che a volte si allungano

Thumbnail of user janas10
1 review
0 helpful votes
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August 29th, 2016
Verified purchase

Mo experiencia con dhgate ha sido muy buena en todas mis compras realizdas, 100% recomendable.
Gracia.

Thumbnail of user mustafas15
1 review
0 helpful votes
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February 7th, 2017
Verified purchase

Dh gate hızlı ve güvenilir sitedir ii alıs veriş oluyor
Sıkıntı yasamadım alışverşlerimde
Herkese tavsiye ederim

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi mustafa s.!

Thank you for your positive feedback. We are glad to know you had a great shopping experience with us. We are looking forward to doing more business with you.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user vladimirt2
1 review
0 helpful votes
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August 4th, 2016
Verified purchase

Отличная площадка и магазины на ней. Всё просто замечательно. Отправляют быстро. Посылки идут тоже достаточно уверенно и быстро. Товар качественный.

Thumbnail of user berke8
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

İstediğiniz her şeyi bulabileceğiniz harika bir site, bunu tavsiye ederim. Tüm saat modelleri var mevcut

Thumbnail of user franciscom40
1 review
0 helpful votes
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July 28th, 2016
Verified purchase

www.dhgate.com muy buen sitio proveedores serios despachos seguros tranferencias respaldadas 100% recomendable

Thumbnail of user jamesa207
1 review
0 helpful votes
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December 5th, 2016
Verified purchase

Premiers achats sur ce site, mais satisfait, livraison avant date prévue, choix et prix interressants

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi James,

Thanks for your feedback! We are glad to hear that you are satisfied with your purchase and our services. Let us know if you have any questions or concerns about your orders so that we can immediately assist you in resolving any issue.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user mariac171
1 review
0 helpful votes
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November 7th, 2016
Verified purchase

Realmente me encanta, encuentro productos de todo tipo y a un excelente precio, espero seguir comprando aqui

Thumbnail of user leandrov5
1 review
0 helpful votes
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July 10th, 2018

Camisa de ótima qualidade! Com certeza voltarei a comprar! Vendedor show! Nota 1000! Merece todos elogios possíveis

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Leandro,

Thanks for contacting DHgate Customer Service. We are glad to hear that you're satisfied with this purchase. We're looking forward in doing more business with you!

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user pedrop22
1 review
0 helpful votes
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October 11th, 2016
Verified purchase

He comprado varias camisetas de futbol con una calidad muy buena a un precio inmejorable y envio rapido me encanta DHgate

Thumbnail of user pasqualer3
1 review
0 helpful votes
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December 20th, 2017

Servizio buono, migliorare per i tempi di consegna. Ottima disponibilità da parte della Direzione Aziendale.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Pasquale,

Thanks for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user leb30
1 review
0 helpful votes
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November 16th, 2017

J ai decouvert ce site il y a trois mois depuis je suis ravi notamment pour les articles de sport... super

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Le,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user olegk10
1 review
0 helpful votes
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September 20th, 2016
Verified purchase

Не могу открыть спор по товару который не прибыл. На Алиэкспрессе это просто. А у вас непонятно как это сделать.!

Thumbnail of user bulenty1
1 review
0 helpful votes
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July 2nd, 2017
Verified purchase

Aldığım her ürün bire bir geldi dürüst satıcılar var buradan alışveriş yapmak çok güzel tavsiye ediyorum

Thumbnail of user borism29
1 review
0 helpful votes
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September 18th, 2016
Verified purchase

Сделал 7 заказов на этом сайте. Все заказы были доставлены быстро и очень быстро. Самые положительные отзывы об этом интернет-магазине!

Thumbnail of user elenas43
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

Я очень довольна покупками на торговой площадке DHgate. Быстрая доставка, качественные товары, отзывчивые продавцы

Thumbnail of user josepa1
1 review
0 helpful votes
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August 25th, 2016
Verified purchase

Es muy buena opcion, solo falta que mejoren los precios en envíos por DHL son bastante elevados los precios

Thumbnail of user rafaelz1
1 review
1 helpful vote
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August 1st, 2014
Verified purchase

HE SIDO ENGAÑADO PORQUE SE ME HA OCULTADO QUE TENIA QUE PAGAR GASTOS DE ADUANA.

LO CONSIDERO UNA ESTAFA

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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