DHgateReviews 6,946

DH Gate is not a bad website website at all. I feel it all depends on individual sellers. There are good and bad sellers on every website. I have purchased on Dhgate and I haven't had any problems at all. All the items I ordered arrived safely with good packaging. The hordes of negative comments on this site about DH Gate is shocking. I feel some of these bad reviews are intentionally given by some buyers who want to hide their source of inventory from other online sellers. Give Dhgate a flying chance. Thanks.

Returned product, it has been 5 months now, still no refund, everytime I speak to costumer service, I get told the same thing. "I will mark this as urgent for you, and you will receive an email shortly". I guess in chine shortly means a few years. I will never buy anything of dhgate ever in my life, and I will tell everyone to avoid this site as far as possible. WORST COSTUMER SERVICE I HAVE SEEN IN MY LIFE. And to be fare, the refund is quite big as well, (250euro) and I have a feeling I am never going to see that money again. Lesson learned.

Hi is there any advise on this site re DHGate? I purchased an item and was told to buy the parts I need to use it seperately. I bought it and received the wrong parts. Got told to return it which cost about the same as the item. Item was received by seller but they refuse to refund me. Got a message from DHGate today saying I never replied to the style, when I bought it and I checked again there is only one option of style to choose?!

Did not even purchase item, asked for full refund of the 74.88 that they stole and they refuse to refund me back. These people are liars and thieves and I am disappointed that my money was stolen first of all, and that the company who accepted it won't give it back when I didn't authorize the purchase. Had to contact my bank to credit me for the loss, and somehow gathered all information off this purchase damn thieves, don't know how you're even rated three stars.

If there was a rating of zero, I would gladly pick it.
Ordered Fashion Elegant Top Lace Backless 3/4 Long Sleeves Prom Dresses V-Neck Beading Sequined Crystal Empire Chiffon Sexy 2014 Evening Gowns
Sold by jialinna. WORST QUALITY DRESS, WORST QUALITY CUSTOM ORDER!
This was ordered as a bridesmaid dress, custom colors were mailed back and forth and decided upon but when the dresses showed up they were a completely different color. The beads that look so pretty in the pictures are huge and cheap on the dress, and they fall off easily because they are not sewn in properly. There was no lace on the dress at all, just cheap mesh for the sleeves and the overlay of the fitted top.
All in all, we will not be using the dresses and will not be reordering from this website. Terrible product.

Never purchase from this company. I order eyebrow powder and placed an order for $528 and they never sent the product. I have been chatting with them online and never got concrete answer. They just said dispute it. I did several times. The worst thing they did was they send me fake tracking number. I inquired the tracking number and even called DHL people. They said someone else has name under this tracking number. Chinese government has to crack down this company. They just eat my $528. Please don't get ripped up..

Please don't ever give you money to this website you will loose the money and the merchandize quality is so poor all the promises you get are good until they put their hands on your money.

Don't Buy anything to expensive they are open to abusing you no control over the people selling you products. Buy small and test stuff. You can order the same thing and still get the wrong stuff delivered. Wouldn't recommend buying anything electronic. Except maybe torch.

I have used this site for the past 7 years to purchase a ball gown. However, last year my gown looked NOTHING like the picture (I expect about a 70% likeness). I paid for the return of the dress with the promise of getting a full refund. Long story short, they mucked around so long that the dressmaker had to return the funds and I have, and will never because now according to policy the case is closed, will never see them. DON"T buy for them. My dress was made to my measurements (but didn't fit nicely). The customer service has mucked around with false promises that I am down over $200. It is really disappointing and I will never buy or recommend DHGate again... in fact I'm telling everyone not to.

Dhgate is a scam, completely fraudelent website. They take your money before you even receive items and if there's a problem they make eveery excuse to refuse refunds. The sellers on this site never respond to emails when there's a problem either.

Please do not order from this company. I ordered from them and now have to go through my credit card company to handle everything. The product that I recieved was broken when I received it. They have a full money back no hassle guarantee. This is NOT true. They wanted me to send a picture of the product (I did), then the "seller" agrees to pay me $10.00 back as a refund on a product that was $60.00 and doesn't work. When I didn't accept this, they sent me a notice that said I needed to provide them now with a video recording. I went online to their chat system and spoke to someone telling them that it was ridiculous that there would be such a hassle on a product that was guaranteed no hassle. They said that my full refund had been processed on the 22nd of Jan. I don't check that email frequently, unless I am expecting email. Today I went in to find yet another email saying that due to the fact that I did not respond with a copy of a video, they were giving the seller their full money. It's quite the sham and I am reporting to as many government agencies as possible. PS the item in the picture is supposed to be a hidden video camera

Horrible company, I purchased a watch, Michele CSX diamond, seller didn't respond after several attempts. I paid for it, then he said not in stock, he set up a tracking number that was fake, DH gate set up that is is being shipped, when there is no product to ship and the seller made up a fake tracking number. I can't get an answer as to how to get an immediate refund, no way. I went to my bank they opened a claim but I have to wait 14 days for the item to be shipped to my home even though the seller said not in stock and the tracking number is fake as the DH gate customer service reps told me. By the way this seller shows over 9222 in stock for watch item I ordered. Stay way from this corrupt site, DH gate removed the money out of my account today on day 3 when I have no possibility of ever seeing any item. This item wouldn't even arrive from china for at least 3 weeks, what nerve to take money out of someones account that soon. Do not trust any of your information or that you are dealing with a reputable business, not at all.

Finally got my refund less the return postage. It took about 17 months and hundreds of messages and emails. THANK YOU SITEJABBER FOR YOUR HELP AND SUPPORT IN THIS, I DON'T THINK I WOULD HAVE GOT MY REFUND WITHOUT THE EXPOSURE THIS SITE GAVE IT, THANKS AGAIN. And to all of you sitejabbers keep on emailing and messaging DH Gate and if you are lucky you may get a refund. To all those wanting to purchase from DH GATE do it at your own risk.

Total Scam, I was jerked around for 6 months by a seller (Sinomall) on DHGate after i bought a automotive diagnostic computer from them. DHGate tries to come off like Ebay but they are just the opposite, horrible customer service no sense of any urgency in fixing there screw ups. I guess if you bought something and had no issues with it, you might be the person who gives them multiple stars, but isn't that why Ebay and Amazon are so successful, great customer support when you do have a problem. Stay away they are the absolute worse, which they had a negative star rating for this company.

This company is composed of thieves because on 2 occasions i have purchased items and never received the total. The first time i bought it 8 items and only seven shipped. On the second occasion i purchased 10 items and only 8 shipped. A bunch of crooks!

Thought i paid for a laptop from dhgate seller pioneer 168 until i found out its only a computer mouse.
Scam title, description & pictures was of a IBM laptop
Also from my research seller uses ABOUT 20 different names on dhgate i will list them below,
Amy from resolution center promised to sort it out, but shes just as bad as the seller maybe they work together.
AVOID, AVOID, SCAM, SCAM AVOID DEALING WITH AMY FROM RESOLUTION CENTER.

HERE IS THE LIST OF THE SELLER DIFFERENT NAMES TRUST AVOID IF YOU DON'T WANT TO BE SCAMMED.

Pioneers168
Lianke688
Changhua688
Lianyang688
Shenzhenlianyang
Universe199
Shenzhenlianke
Shenzhenchanghua
Lianke688
Changhua688
Pioneers168
Universe199
Lemon168
Changhua688
Shenzhenlove
Shenzhenipad

Ordered a key programmer received a defective unit tried to return but they wanted me to pay shipping they finally agreed to refund shipping and unit price so I sent it back they still have not refunded anything. This company is a rippoff. Put a review on their sight and they deleted it.

I saw on there website sd 32gb memory for $3.69 EACH. I placed an order for 10 sd 32gb cards, I paid then $36.96. When I received my order I found only 4 32gb cards for $36.96. They changed the price to suit only 4. I wrote to them and they emailed back saying I only ordered 4, what a lie, I ordered 10 and (i have the printout,) they say NO you did not. I have purchased from them in the past and no problems. I will not purchase not one more item till they make good on my purchase. They are doing bate and switch. I may be out some money but I will not deal with them again.