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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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The entire site is scam they don't even send items to begin with or give real tracking number it's fake same as tracking site they despise us of coarse they r ripping us off they want nothing else but to hurt us everywhere everyday possible they r evil corparaTion if u want to give ur money away send it to mr
I did not receive the shoes I ordered. They were suppose to arrive January 6. I sent an email stating such but never heard back from the company.
They did take my money however & I never heard anything about a refund. Actually I had NO response from them. Cheryl
Hello Cheryl Y.,
I'm sorry to hear that you did not receive your order. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
Bought a watch for $700, they sent me a $10 watch instead saying it was shipped with tracking. Biggest scammers.
Hello Sam Z.,
I'm sorry to hear that you are not satisfied with the item you received. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I have ordered several items from DhGate. Everything ordered is garbage & take months to get here if they get delivered at all. When you request a refund for the garbage items, you are offered a $2 coupon off your next order. DHgate stands by the sellers so they are allowed to pretty much get away with anything. Don't buy from this company.
Hello Lisa K,
I'm sorry to hear that you are not satisfied with the items you received. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
Hi,
I ordered a wedding dress from a Seller called Bridalstore but the size is too small. I asked them for an exchange and they told me that I should find a local store in UK to exchange it for me and that they will give me a partial refund. I told the seller that I could not find any store in the UK that can exchange it for me. They told me that they can do free exchange and free delivery to my address, but they don't do free return. I told the Seller that I am happy to pay to get it return. I sent it yesterday on the 18/01/2024 to the address provided to me by Bridalstore. The Seller messaged me and asked for the tracking number. I tried to message the tracking number to the Seller called Bridalstore and they blocked me. For this being the case, this is a warning to Dhgate.com and not a treat, if the Seller Bridalstore fails to deliver my wedding dress after I paid to return it so I can wear it for my wedding day which is just around the corner. I will sue Dhgate and Seller called Bridalstore and which might be the end of business for you both. It is about my wedding which is very special to me and if you DHgate and Seller called Bridalstore ruins it for me, you will surely pay for the price which can damage the existence of your companies. You cannot be messing up with customers anyhow you wish and not being honest and transparent to your Customers. I need my request to exchange the wedding dress to UK SIZE 22 and following the measurements I messaged them already. This review should be dealt with as soon as possible and taken seriously. The Order number is *******6970
Hello Mama J.,
I'm sorry to hear that you received an item with different size. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
My som ordrred somethings and the seller sent a bogus tracking number so a child was taking advantage of so DO NOT ORDER THEY WILL RIP UNOKK
Hello Melody W.,
Please provide us your order number and login email address since the tracking number you provided can't be used to find your order. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I would rate this company as a 0 if possible. I ordered a product that cost $100 and never received it. I've contacted them numerous times and never received a response.
Hello D'Lee B,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
Our item never arrived. Contacted the company three times and never heard back. I will never order from them again and discourage everyone from ordering from them.
I ordered a certain item and got something different!
I'm really really upset because for the last 7/8 days I have been trying to get a response by email,by emailing seller,by asking other sellers to help! NO ONE IS EVEN RESPONDING! I SPENT ALOT OF MONEY ON DIFFERENT PRODUCTS … UNREAL! DHGATE SUCKS! I WOULD SHIPPED THE PRODUCT BACK FOR AN EXCHANGE BUT THEY DONT GIVE A CRAP! BAD BAD BAD
Dear Kirk R.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Be aware of sellers and DHGate polices for refunds. The incorrect item was sent to my home and DHGate or the seller would not offer me a full refund. I sent several pictures and DHgate only gave me a partial refund. The shipping time and the dispute process were very long. Will never buy on this website again!
Dear Latasha,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered a $320 dress the 1st week of October 2023 for my daughter's Quinceañera. The website said that it would arrive on November 6th. The dress never came. Her giant party was November 26th, so I had to do a last minute purchase and spend another $400 on another dress. I have written this company over 12 times demanding my money back. They answer me every time with stupid excuses like..."Just wait for the dress?. They told me over 4 weeks ago, that they would refund me my money. Then they forget that they promised me my money back and tell me to continue to wait for the dress all through December even though I have told them over and over and over that the party is over and it's too late. I continued to argue with them all through December and now it is January 3rd and the dress finally arrives. For the 10th time, I write them demanding my money back, and their response is. But why don't you want the dress? This is the worst company I have ever dealt wulith in my entire life. Don't lose money folks. You may not get your products and they will not refund you either.
Dear Leona,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
My order # *******709 was placed on October 8,2023. A shipping confirmation email was received stating the shipping date/time was 2023-10-08 23:17:00.
A tracking number was sent in the email for USPS tracking. When the number is tracked, is says:
Pre-shipment
Shipping Label created, USPS awaiting item
Los Angeles, CA *******
October 8,2023, 11:17pm
It says this sense October, nothing changed. My enquiries are ignored / not answered. The tracking number goes nowhere and show the same nonsense every time. There is no contact or reply from the seller. It is now January 2024.
Money is gone, goods not received, seller not responding, tracking not working. Stay away from this.
Hi Rainer N.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
Regards,
Customer Service Center
I ordered four items and only received three. The seller, anygoods6688, charged me for all four items. Because I received the package they refuse to acknowledge the missing item even though it is not on the shipping slip. I received a second package with the wrong item in it. Because they are in China, no matter how many times I contact them, they act like they don't understand English or what I am clearly saying. DH Gate and this seller are ripoffs from China and you will not get your order or be able to explain the problem to them. Stay away!
Hi Paul D.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
Regards,
Customer Service Center
Worst experience ever. The shoes I ordered did not fit properly and I'm convinced they were counterfeit. When I tried to return for a refund, there was no way to effectively communicate this. The dispute/mediation processes were difficult to maneuver with drop down menus as the only options. Responses were AI generated. My bank closed my issue as well because the way they have there website/messages set up, they look legitimate. They don't stand by their refund/return policy at all. I have shoes I can't wear and I'm out money.
Dear Jean,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Ordered a watch for $308.19. Today got a watch that didn't even resemble the one I ordered, a real cheap piece of junk not worth $10. This is the second Chinese company that sent me the wrong product and wouldn't come through with the right one. I totally and highly recommend anyone reading this to never order from a Chinese company ever, because you will be scammed. Also, before ordering from any company from now I will read the reviews on that company before I order from it. The Company is DHgate, stay away from them unless you want to get ripped off, better to throw your money in the street.
Dear Arthur,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Dont buy DONT BUY this is the second seller that steals my money...they send some bull$#*! to another address in your city...as long they have delivery DH GATE gives them our hard cash...DO NOT BUY
Bull$#*! I am pissed but it is my fault I am out of 80 dollars
Hi Vita S,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care.
Hi Stephanie C.,
We apologize for the inconvenience this has caused you. Please provide us your complete order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Don't buy from te seller Oneshoe
About three weeks ago I orderd a dark blue Jacket on this site, I recieved it Two days ago and it was the wrong color. So I asked the seller about it and he kept saining that the wrong color looked better at me and that kind of nonsense. It was purple a really ugly color for a men. Than he kept saying that it was the couriers fault. And he only wanted to give me 5$ back. I have canceld that offer and asked for a full refund over and over again, every time he kept offering 5$. DHgate says that they will only help starting to negotiate if 9 days are past, which is really bad of them. The seller was oneshoe, and my order number:
*******3678.
Hi Hugo v.,
We apologize for the inconvenience this has caused you. Please provide us your complete order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I ordered an own after verify
Verifying that it was legit through Google and after looking into the arrival of my order I get a message that it's been shipped and wants me to confirm I received it and I never did! On top of that, there is nowhere on the site to request a refund or make a complaint! I feel so stupid!
Hi Samantha S.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I purchased two pairs of sneakers I was surprised when noticed that DH Gate released my funds when the items were never confirmed as received I tried to submit a dispute and it was not going through I made contact with customer service and I was informed that they noticed that item was not delivered but the merchant did not have enough funds to refund me My right to confirm receipt was ignored and my right to dispute was denied and my money was never refunded I open a dispute with my CC and currently fighting this dishonest site for my money
Hi PATRICK E.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Awful customer service. Shop local so you can exchange or return. There's zero help. I ordered the size my child wore and her toes touched the top. All they said was sell those to others and nobody else had issues. I've never in my life experience c customer service like that. They would not return or refund or exchange.
Hi Candie D.,
We apologize for the inconvenience this has caused you. I understand that you are not satisfied with the product you received for your order 3920902076. I'm here to assist you. You are now eligible to open for dispute and submit a proposal for refund or reshipment of your order.
Here are the steps in filing a dispute:
ON PC
•Click "My DHgate ".
•Click "My Orders" then " Enter your order number and click "Open a Dispute" or "Return and Refund" button.
•Next, select a "Reason" and confirm if you want: a.) To get a refund b.) To return the items to the seller c.) To get a replacement item
•Confirm your proposal and submit it.
ON THE APP
1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathan P.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service