DHgate

Amazing product, shipping took a little bit too long because of the national holiday in China, but quality was really good, and it was totally worth it to wait an extra time. The only negative thing I would point out, the sneakers smelled like glue first two days, but then everything was just perfect. I'm very satisfied.

People need to understand that these sites are to be avoided at all costs! I will explain why.

1 These sites are "Portals" where hundreds of Chinese factories get around their lack of an export licence by selling here.

2 The factories range from big factories to tiny back street single room operations.

3 When you buy here (or Light in a Box, Tidebuy, JJsHouse and hundreds more) you have no idea which factory you are buying from.

4 The quality ranges from quite good to total rubbish.

5 Customer service is almost non existent.

6 In the case of clothing, they steal the images from legitimate companies and make cheap copies, so the image you see is NOT a product they have made.

Bottom line: Buy a Lottery Ticket - at least you have a chance of winning!

Order took a full 30 days to arrive. "Crystal" beads we ordered were actually poorly made plastic beads. Customer service dispute resolution went no where - a few stilted english responses then nothing till time ran out on their resolution clock.

Excellent experience. What makes online shopping with DHgate so great is the anticipation and excitement of awaiting the arrival of the items! My two orders arrived in short time. From date ordered to receipt your communication was excellent. Will shop again on a regular basis. Thanks!

Some sellers are great, honest and send the correct products with no hassle. HOWEVER... other sellers are dishonest, sneaky, cunning, and send out faulty goods. When you have a problem (and you WILL at some point), don't expect any help from the staff! The 100% satisfaction/refund guarantee is bull, they do not care about your money once they/the seller has it. DHGate ignore proof of faults sent in photographic and video evidence, and close the dispute and then to not reply to any further requests for assistance. I hear there are much more reputable sites out there selling much the same goods. Do your research carefully before using, I would advise against it! Its unlucky for the few honest and decent sellers that trade on DHGate.

So far so good :). Mostly buy from high sellers, encountered a few issues. Nothing major. Am pleased with the sellers communication about my questions. Thumbs up! :) . Hope it continues smoothly.
Cheers. Thanks DHgate.

DHGate is a great website for business owners to get products for wholesale. I have never had any major issues with this company. They provide excellent customer service and give out awesome coupons. It is worth it every visit.

DHgate is an excellent source for buying items in quantity. Obviously, some sellers are better than others. But DHgate provides very good customer protections. They will step in if you have any problems.

Ordered a formal dress. When it arrived the back was a tie back and not zipper (did not look right with the sequin style dress) Seller refused to refund- could not understand why we didn't like the change in the dress. DHGate will not respond although they claim to have superior return policy and will help buyers

***update as of 03/07/2015 purchase was made in January... this is still an ongoing issue. I understand these are "separate" manufacturers, however this site claims to support you should there be an issue. It has been a month since I started the dispute, with nothing from this site! Buyers Beware! They do not have customer support!***

**update as of 3/28/2015 FINALLY heard from them. Partial refund (about 1/2 of order) or could get full AFTER I paid to ship it back to China. Nope! Wasn't going to deal with this any longer. AWFUL!**

I was in the market for some new soccer boots when I came across this site with really cheap prices. I was a little suspicious so I told my friend about it but he said, "Yeah that's China all of their shoes are fake."

I bought a jacket from DHGate recently. From date of purchase it took over 2 months for me to receive it. Though its a great quality item, the shipping times are rather extended and should definitely be reduced.

My experience on dhgate app and website was great. The app is especially helpful in search and special offerings. But there is always room for improvement. Please ensure your sellers visit their stores EVERYDAY to view orders and promptly respond to customers. Also try to make price of products more competitive against other platforms.

It is not easy shopping on the other side of the globe. Unless you use DHgate. Payments are more secure than PayPal, customer service is light years beyond Amazon.

I do not purchase an item online without first comparing my choice against DHgate listings.

Great site for personal or business commerce. Customer service is second to none. You can find anything you want, and if you do run into a problem they'll help. I use dhgate almost daily and will continue to. I recommend them 100%. You'll be happy from the first sale.

DHgate no longer talking to me with cc company getting involved. Also, you will notice they did not make any comment on my last review. Not so helpful now which should tell you something. They should do the right thing and give me my refund!

So here it is several months later and I have to say we won! We waited them out and received a refund from CitiBank.

Don't give up do not let the bastards win! And very important and why we won is at our Post Office every piece of mail gets photographed If you have an issue contact your local Postal Authority.

I have recently bought 2 vintage hockey jerseys through dhgate and am thrilled with my purchase, these are great quality sweaters at quarter of the price in canada! I will be ordering more in the near future. No more ebay or amazon for me.

I got the product as promised in 5 days - Bought 2 tablets and they were really inexpensive for a reason. Piece of junk - Now I hope I can get my $300+ dollars back from them. Do Not Waste your time, If you do use a credit card and you will have a leg to stand on - Maybe? Rick

My purchases were easy and quick to complete. However getting them out of customs was a week long nightmare. The seller did not put the right goods description for declaration therefore holding up my delivery. Once I got my products they were well packaged and as described. DHL is horrible to deal with!

If I could give it less stars I would. The site offers to mediate with sellers but they have every reason under the sun not to. The seller will tell you in 30 days but DHgate will tell you they can't help mediate until after 60 days so good luck having it for Christmas. Out of 20 items ordered 6 have come damaged or have been poor fakes of the real things. It is like a yard sale of damaged goods that they are foisting off on unsuspecting Canadians and Americans. I would stay far away because sending anything back will cost your dearly and their sizing is way out of wack with North American sizing. It is a shame, it could be done well but they are just taking the money and running.

I usually try to buy locally, simply because it is closer and easier. However, my son was very interested in two items for Christmas that he only found through DHgate. I was hesitant, thinking it would not even arrive in time for Christmas, due to the distance, customs, etc. I was pleasantly surprised. It was an easy transaction and DHgate made sure to update status at each step. Also, delivery arrived sooner than expected. Since then, we have already placed another order with DHgate for my other son. Looking forward to the same pleasant experience. Thank you very much! Keep up the good work!

I have always been weary of online shopping, but when a close friend of mine received an amazing makeup brush kit for such a low price off of 'DHgate" I had to give it just one try... I kid you not it's been my go to site for makeup and beauty products ever since. Some things do take longer to ship than others, but granted they are shipped internationally. Some things are shipped the next day by DHL. I love it. It is not a scam. Great offers, especially compared to Amazon(which I absolutely can not stand!) So on that note it is great in my personal opinion! Keep it up DH Gate.

As a reseller my experience buying from DHgate has not been a happy one.
Everything that I purchased, over $1000. 00 worth, turned out to be useless junk that was only fit for landfill and I would advise anyone thinking of buying from these people, unless you have heaps of money to waste, do your shopping elsewhere.

Just bought some orthopedic insoles. For the price I didn't expect much, but they were great. They have a stiff polymer insert for serious arch support.

I've bought quite a few items now and I'm currently settling my first dispute with a seller. So far it looks like a replacement will be sent at the seller's expense. WIll update if I have any problems, but I really don't anticipate trouble. So far DH gate has been very good to me.