DHgate has a rating of 2.3 stars from 6,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.
This company responds to reviews on average within 14 days
I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.
Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest
I was a V4 loyal customer.
Order was €1200
Requested refund from seller within 24 hours of purchase, before shipping etc... had the most horrendous response. With seller not replying. With DHGate customer service being non existent in not investigating, and appearing to totally ignore there refund policy.
My advise is for UK buyers to stay away from DHGate,
They are dishonourable as explained, and should be investigated by British Parliament for malpractice, should be banned from operation until they can show they are competent to do so. An English call centre is essential to restore my lost trust.
Tip for consumers:
STAY AWAY FROM DHGate
Products used:
They blanked my messages, REFUSE TO REFUND £884
DISGUSTING SERVICE ...
I am very disappointed in your product. The sample pictures are a total farce yet she was nice to cuddle with until the tiny leak she had since arrival burst and rendered useless. I will never order anything from your company again and tell anyone I encounter who is considering doing business with you not to waste there time or money.
I have used this site before ages ago when I was considering being an ebay seller. No point they drain all your profit through final value fees insertion fees then their is Paypal fees. Anyway im not reviewing them so back to DHgate.com. It is a scam I tried purchasing loads of different goods from different suppliers. Communication after you purchase is dismal the quality of products is rubbish and if your unfortunate you will get bitten by a shark. Best to avoid and no madeinchina.com is not better.
My experience with DHgate has been a positive one. I bought a laser toy, ink for my printer and Bluetooth headphones so far and they all arrived on time and work as advertised. My uncle is also a frequent customer - he just received immense photo frame with more functions than the ones sold in the stores here and at 3 times less the price. So I guess it all come to what kind of product are you looking to buy.
The seller was lousy. Never receive items after almost 50 days. Gave wrong tracking number.
Please ensure the quality of your sellers. Some of them are really not trustworthy and provide very slow response or no response until you send cancellation of order.
This website is very unreliable and does not solve problems well. I ended up losing money on a dress that came 2 weeks late and looked terrible. They do not communicate with the sellers for you and you have to dispute everything on your own. Worse experience ever and I am never ordering anything from them again.
I ordered a glass part that was extremely difficult to find in USA websites and stores for an affordable price. At DHgate, it was only 10$ compared to easily 30$ or more at ebay. It took about 3 weeks to come, but that's alright because i did order right before christmas from China, so that's kind of on me. All in all, amazing experience will use DHgate again!
After a year of shopping for wholesale deals at dhgate i trust them
Dhgate is really good about sorting out any problems with sellers, and those problems are rare
If you're patient, you can find great deals
Tip for consumers:
patience pays off
I am buying on dhgate for last few years. My shopping experience at DHgate is getting worse and worse. Sellers are posting products and after payment they try getting more money with a; ll different excuses. For example for posting, workers mistake, virus etc. some sellers don't even post products and just make you wait all this time for nothing (about 2 months). Some sellers use vulgar language and there is no option to report them for it in a simple way... also sellers send products not as per photos or description and call buyers cheaters...
If you enjoy flushing your money down the toilet order from dhgate. I don't so I spent 2 months fighting to get mine back. Dh gate will try to keep it though, that's the only thing they do well. I think I won finally, but it was a major tug of war.
Dear Uncle B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I like DHgate better than Alibaba or AliExpress. I found that it's easy to use. All the items I purchased from DHgate is amazing so far. The seller responded quickly. Easy to open disputes in case something happens. It's extremely cheap oh DHgate too. You can't find anything cheaper than this website. I been shopping at DHgate for 6-7 years if I remember correctly. Since I was a high school student to entrepreneur. There offer wholesale and retail. Awesome!
These people are scam artists. They use photos from other legit dresses and pretend its their work. They also write fake reviews from themselves. They did it to me. I received a dress and it was terrible. Measurements were all wrong, fabric was not as described, it was awful. When I asked to return it for a refund they said ok (in broken English) and then never refunded my money, ever. It has been the biggest hassle. Do not waste your time or money- you will never see the money again even though it says "buyer protections" or full refund available.
Hi Carly,
We understand how upsetting this can be. We've checked this order and this has already been closed since 2017-04-21. We've pulled up your communication with the merchant and yes they've agreed in giving a refund, however, they will need you to return the item. Have you already returned the item? Please respond to the seller's message and ask them to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you.
We also found here and there was a dispute filed and the seller agreed in giving you a refund and you need to return the item, however, the dispute was released since there was no return tracking number uploaded.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
If there is an option for zero star, I would be putting that. Seller was dishonest and acting dumb to say the least. I was not able to open dispute till it's too late due to some dumb system setting, even though I brought it to the attention of the online help immediately when I realised the seller's fault. Item arrived one month late and was not even received by me but I was forced to absorb the most of the loss and only got a miserable Us$100 refund. Dispute person in charge only give standard unhelpful answers leaving me with no choice but to accept the miserable refund. Never buy from dhgate and this is what I would be saying to the world.
Can't talk to live person only email inside their site. Claims to fully guarantee satisfaction from their sellers. Scam. I ordered gucci shoes they were fake and wrong size shipped and I was overcharged based on their own product listing price proved to them w screenshots from site they did nothing to refund me. The seller would not respond. I was in midst of dispute mediation w dh gate when they wrongfully issued payment to the seller knowing full well I would never be refunded my money. They are a scam there sellers are scammers and breaking federalLaw by selling fake designer merchandise
Shoes clearly $110 I was charged $140
Hi Sharon W.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
I was ordering regularly and basically happy with the transactions. The problem is that lately I am receiving charges on my credit card for things I did not order or receive and this has happened three different times. Trying to rectify now.
Hi Genraro!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!
Tip for consumers:
Update. I love how they respond to say they will help me resolve this. They offered $15 credit and then said, "No more than $10 USD" and that after telling me I had to pay $25 for shipping to receive cheap knock offs and then $60 to return! $75 shoes worth less than $10 USD. Not helpful when shoes are incorrectly sized. I can pay $100 shipping? No thanks, but thanks for your help over the last THREE weeks of no resolving anything. Just repeatedly saying odd things over and over.
Hi Sarah B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service
Had a bit of issues on delivery but DHGATE and associated manufacturers resolved it. Well done. Love the guitar. Looks, feel, and sound is excellent. I am having quite the collection of these guitars - all special.
I have been very happy with all my purchases with suppliers on DHgate. I can recommend them anytime, fast service delivery, quality products at affordable and reasonable rates. Sufficient response of messages between seller and buyer.
Im a regular customer. Making multiple purchases a month. If you consider yourself a smart shopper, and dont like paying inflated margins to make huge companies even richer, then shop DH Gate for whatever you need.
This website needs to be shut down. They are nothing but FRAUDS. Tell me my refund takes 10-15 days just to process into my bank it's been over 2.5 weeks that I cancelled my order and still haven't gotten my money back
I have been using this site dhgate now for about 8 months. It is by far the best site I've come across for ordering high quality foreign goods. Their customer service is excellent. They're very adamant about shipping and payment which makes the buying experience more pleasurable.
Hi Timothy,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate
Pathetic can't come with a more nice word for them. Ordered yet struggled to pay. Got in touch and they wanted pictures of my card. Ok here you go... Even after 2 weeks no response. Some stupid holidays. Several Online complaints several complaint numbers several people to talk to and send bunch of info. Again and again yet no outcome. Finally orders are cancelled. Total crap!
A lot of nice stuff at reasonable prices. My reaction is favorable except for clothes with a S M L XL XXL scale which appear to use an kids scale (or asian scale) and are three sizes too small. A few items have not been received in over a month so you do take chances. Shoes are the exception to the sizing issue as they have specific sizes. Most products come in original boxes with tags. I've bought a number of items and only one was bad. Love what I bought except for clothes.
DHGate truly is the best online shopping experience you can have. They offer an Incredible variety of products at a very affordable cost directly to the consumer. I have shopped with DHGate for over 3 years and will continue to use them as my preferred online marketplace.
Hi Kansas,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I like to use DHGATE to purchase sports jerseys. Baseball and football mainly. For the price they are great! It's way better than the regular price tag! So long as you read reviews before purchasing and realize shipping could take a while your experience should he great!
Hi Amanda,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hi Ian K.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.