DHgate

DHGate is a great, easy to use website or app that lets you buy pretty much anything from suppliers in China. The site is well categorised and I have found some high quality products at prices far below those in UK shops. I have yet to be disappointed by a purchase.

I've had 2 really bad experiences with dhgate which have left a horrible taste in my mouth. Right now I'm trying to get something resolved and after that I will delete my account. If I could give the a zero I would

I ordered a set of hearing aids that were completely unusable, returned them and to this date I have not received my money back after extensive communication to resolve the issue. The customer expects good merchandise for his money... Your Truly Jaime

Quite possibly the worst site I have ever dealt with. Sellers ask for more money after the transaction. Customer service simply responds with default responses (when they get around to it)
There is no customer service at all to actually help you sort any issues out, beyond another nice message saying "we're looking into it", yet nothing ever actually gets sorted out.
Avoid at all costs.

Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!

This website is a piece of crap... literally! I can't believe that people will just rip you off to be funny. But i think its downright stupid. The people selling makeup on here obviously don't know that kylie jenner doesn't even have face makeup! What is that all about? I mean am i right ladies! Screw DHgate and all the disrespectful workers. They are a waste of your time and energy and resources. I won't pay another cent towards these scammers.

I have not bought anything from dhgate but I am obviously looking up reviews to see there relevance. 1 thing I notices is almost all 5 star comments have no personal profile picture of a customer all are of an object a flower and such, second if your absolutely satisfied with the transaction why isn't there a detailed description only 2 words don't count? It doesn't make sense. Just like there is a detailed description with service when your not satisfied then there is just as long or longer with someone who is. Very suspicious if you ask me.

I emailed this company 5 days ago some puma Ferrari shoes I want to buy (2 pair). The description they had written didn't match the picture or the product that I had previously bought from a store. A something felt a bit fishy about this deal. Anyhow I'm sill waiting on answer from them. So disappointing. I was willing to give DHGate a try as I really wanted these shoes. But if they cant answer an email, how can I be confident the product will even turn up on my doorstep. Anyone had similar experiences

Serious site that harbours a great variety of items. The sellers are often fast to communicate and handle your questions. Payment is easy and reliable and I have under my five-six years as customer few complaints other than the usual delays around the Chinese New Year that stops almost everything once a year. As European I have had to figure out the differences in Asian sizes but with that done I now usually get it right. /Peter

I've been very satisfied with every purchase from DHgate.com. Handbags and wallets that are priced a little higher seems to be better quality. Belts are very pretty and well made. The shoes are so cute! Can't beat the price. I have received every order that I have placed within usually a couple weeks.

My experience with DHGate has been exceptional! I had never ordered from another country before so It was scary and I really didn't know what to expect. Everything went very well. DHGate walked me through the process every step of the way. They kept me updated via email and I really appreciate that. I am and will continue to be a repeat customer! Thank you:-)

P. O.#*******878
Received 1 battery that don't work. I tried to contact seller they want me to send battery back. Shipping back cost more than battery is worth.
I would even be happy to get $6.00 credit that's what I priced one over here for before shipping. Tried to do after sales dispute. Cannot get nothing to work right sending evidence etc. to work. What's the point of ordering through DHGATE to save money if you get defective item, and can't get it resolved easy. Its set up for the seller not the buyer. Don't know if I will use Dhgate again I'm very upset!

Previous experiences went well. Last 2 were terrible, I am still upset over them. Your resolution center is a joke. I was sent wrong items seller even admitted so and your rep saw that. Then you stated I did not provide photos. I Did provide photos 4 times and three times were with help of your customer service reps. So your solution was to give me less than half my money back for a product I did not need, which I could purchase for even less. You should have had seller send out correct items and then issued pick up of wrong ones. That is why I have not used Dhgate since. I also share and deter others from using it just by telling the truth of what you did to me.

Hello there, do not buy from this website. I bought 10 64 megabyte SD cards from them and they sent me all fake ones that didn't work. Most of the stuff on there are all fake anyway so buyer beware. Emailed them to get a refund but no response and item was no longer for sale. That website should be shut down. Please don't waste your money on this website. Have a good day!

I have been on dhgate for over a year and I am very satisfied with my experience. The sellers are great for the most part, but DHGate always make sure that you are happy as a customer. The coupons and discounts are insane. Everyone should check it out you will not be sorry.

I am still new on DHgate compare to other shopping sites I purchased items from. Yet I have managed to get over 274+ USD items, successful deliveries. Within 5-25 days average delivery time. That's very fast if you are in Maldives.

Bought a pant suit in March. It was so far from the size I ordered, that I needed to return it. Two months later, I am still playing games with their inadequate customer service. As said before in these reviews, if you have a problem with your order, say goodbye and forget it. No one would respond to my concerns. When I did a live chat, the rep was rude and unprofessional. They may have a nice selection, but without customer service, it's not worth it. Such a frustrating process.
I would stay away from DHGATE.

I highly recommend online shopping using DHgate as a customer you can find high quality goods such as electronics, clothing, household items and more for a low to reasonably low prices. Sometimes DHgate does not have the fastest shipping compared to other online stores, however this seems to depend on the shipper and in some case the wait is no longer than two weeks for a delivery. If a customer ever experiences difficulties with a seller; no communication or did not receive the item on time DHgate has excellent customer service online, even live to help resolve issue with immediacy.

Processes and procedures (refunds, disputes, how to send an item back) are not clearly spelled out for the customers. It's frustrating trying to go through any other process aside from purchasing and the dispute team leaves you unclear on where they are in their process after a dispute is submitted.

Ordered from dhgate 3 times. Needless to say, they do not sell genuine goods: only Chinese imitations. However, you can buy goods in bulk (50-100 items) and save a lot. Not the most verified site to order from, but hasn't let me down yet. Probably depends on the seller and the type of good.

Great site to purchase items that would normally cost you 2 or 3 times more elsewhere. Shipping may take a while but it's free for the most part so hard to complain.

Haven't had any issues that involved customer service, but I like the shipping updates I get from the site letting me know where my product is while in transit.

Shopping on DHGate for the first time was an over all great experience. Items are nearly organized in a list format, making it easier to read and compare prices etc. When I found a product, the seller was pleasant to deal with. Offered an unbeatable price and top notch service. Only negative thing I have to say is the shipping was slow, which was, in my opinion, partly due to the fact of it being the Christmas season and the postal services are starting to get busier.

All in all, simple easy and awesome first time using and ordering from this site/app. Will definitely be ordering again soon.

If you would rather spend less money and wait a little longer to receive your items, dhgate is perfect. The sorting and searching features could be better, but dh had helped me start a business with low prices and bulk ordering. Also the escrow system is sweet. I wish I got better coupons, though.