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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I payed for two desperate orders.
First order the hidden fees was $30, i let it slide.
Second time i payed $50 although the two orders are the same price.
THEY DON'T DELIVER YOUR PRODUCT UNLESS YOU PAY THESE FEES.
NEVER USE THIS COMPANY EVER UNLESS YOU WANNA GET SCAMMED WITH HIDDEN FEES BEWARE.
This is an unsafe site DHgate never buy here this seller is a scammer. He dispatches the bag in 2 weeks and in a day he returns to his office. You will not receive bought but seller will have your money.
Hi N N.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I'm down 600.00 dollars because of DHGATE and their unwillingness to help me get a refund for a chandelier I ordered, and won't work for me because of the voltage difference. I asked them to help me out with a refund and repeatedly showed them proof of bank transactions and they were quick to shut me down. It's like they favor the seller over the consumer. DONT DO THE SAME MISTAKE I MADE AND SHOP AT (DHGATE). Please take your business elsewhere.
Hi Francisco,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
If you enjoy losing your money, not receiving what you ordered, fighting for months for a refund that they never pay then you'll enjoy this site
Most absurd company to deal with.
STAY AWAY!
Hi Gmb,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
The title says it all, steals you money and no items delivered, disputes went unanswered.
DON'T USE THIS SITE
Hi E B.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Do not buy anything off this website! They ignore your messages! I ordered 2 Gucci belts and received 1 Hugo belt
Hi Zoe,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Didn't receive anything I ordered. No response from customer service. Avoid this company.
Steal your cash...
Hi Lynette,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Please don't go and waste your money on these people they take your money and don't give you any type of help not a good site not a good site at all.
My package said delivered and everything but never got it and DHgate was no help all for $314
Hi Brandon,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Purchased some mechanix gloves on DHGATE. Took over 2 weeks to get. Upon receiving noticed they were fake. Requested refund. But seller declined and said partial refund instead. Bought over 150x pairs thinking they were real. Filed dispute with DHGATE now. They said same thing and couldn't offer any assist as well. Overall should've stayed away from DHGATE. Nothing on there is to be considered authentic and only Chinese knockoffs. Buy at your own risk.
Hi loc,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Many sellers usually have this posted ——> and it's usually described as a pay link. Is it legitimate? Do I get buyers protection using a pay link method?
Hi Mitch,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I purchased four purses and haven't recieved one I messaged the seller and they read my message and never responded back! But charged my card
Hi Gina,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
THE SITE IS A RIP OFF THEY TAKE YOUR MONEY AND SEND YOU NOTHING! I WANT TO FILE A FEDERAL CASE TO GET THEM SHUT DOWN. BBB WANT WORK WE NEED THIS SITE GONE
Hi Juiia,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I ordered sublimation tumblers from 2 different vendors. Both said they were shipping from a USA local warehouse and I would have my order with in 10 days from placing the order. ( 1 order took 5 weeks and the 2nd took 2.5 months) The first order came and were missing the rubber bottoms as described. That vendor fixed it by refunding what the rubber bottoms cost. The second was by a vendor 'bestdeals" I ordered 60 UV color changing tumblers, "10 of each color like pictured" I received 17 pink, 25 purple, 17 coral and 1 light blue. I was told my order was taking so long "because the local warehouse didn't have all the colors". SO I waited the 2.5 months when I contacted "bestdeals" to let them know about my order being wrong, they told me they would give me a partial reimbursement and send me the correct cups. I waited and waited for a new cups to be sent out or refund for the 30 cups I ordered and didn't get. "bestdeals" told me I had to pay shipping to send the cups back to China. I left a review giving them a 1 star, they then contacted me immediately to tell me if I took my review down I would get immediate refund. I took my review down and surprise surprise they stopped returning my messages and closed out my dispute. So now I am stuck with 30 cups that I didn't want, and still needing to order the 30 cups in the color I NEED and ordered in the first place.
Hi Jess,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
DON'T BUY FROM DHGATE ANYTHING IF YOU DON'T WANT TO LOOSE YOUR MONEY AND DEAL WITH THIS COMPANY FOR A VERY LONG TIME TRYING TO FIGHT YOUR MONEY BACK! The quality of their products is super bad - you might get your shoes looking completely different from pictures they provide! The smell of sneakers I got was so strong and disgusting! I shipped them back and nobody refunded me shipping cost that I paid for 2 pairs of 140$! They don't mention to you first that the shipping cost refund they process later is bonuses they give to your account (so you could get more of their ugly stuff from their website), not real money! I'm still fighting after half a year to return my money! Nobody needs this headache! JUST PASS BY THIS WEBSITE FULL OF SCAMMERS!
Hi Karina,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Right after I made a purchase, I went to "my order" page and it said I had no orders. I wonder how I could check the status of my order so I started an online chat. After it was indicated that a representative joined the chat, I started describing the issues but they have never replied. I was like talking to the air and the agent just pretended they didn't exist.
Hi Yannie,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
DHgate has good products and i like their platform but i ordererd and seller asked me to cancel order. I did and the seller immidiately agreed to refund. I waited for refund as promised within 15 working days but nothing. I started contacting Dhgate and they were giving me different stories. An agent said the seller has no fund with them that i should contact him, meanwhile i know Dhgate will not release fund to seller until good is delivered, but in this case, order was cancelled before seller package or shipped. I cancelled order about two days after payment. Another agent said they are having issue with the Bank while about 3 other online agents and FB said i should wait for 2 business day each time i contact them. Its now 28days and its looking like scam from DHgate itself. Why would a global platform take that long to make a refund? Is that good for people's hard earned money?
Hi oluwakayode,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I purchased shoes from seller cmc001 and despite their rating, 95% of all sellers will steal your money, send wrong size shoes, will not refund your money and the tag size inside shoe will be what you ordered but insole size is much smaller. Company needs to be shut down. They are only getting away with stealing from us because China and the CCP allows them to do it. China is a joke and this company is a fraud. You have been warned. STAY AWAY!
Hi Sandro,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
The worst experience ever. The customer service is awful I will said worst that awful. I bought I bag for 293 dollars. TopA quality the bag arrived frayed and inside was not leather. They just ignored me they didn't give me any parcial refund anything. They saw how the buyer send me the frayed bag and nothing no parcial refund anything. The number of my order was *******202. Please I wish I could read this before I am gonna cancel my membership and never buy again. Is some many better webs to buy don't waist your money. The worst customer service ever they are so rude and they don't give any solution only waisting your time and your money.
Hi Ines,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Anyone who wants to order from this site, don't do it. Its a scam. They robbed me of my money. I bought merchandise from them since june of 2021 and its almost 2 months and i haven't yet to receive ANYTHING. The tracking numbers are wrong and provide the wrong information, and the suppliers do not explain in efficiency how long the package will take. They are thieves and they have yet to give me my money back. This was a VERY bad experienced that ruined my whole wedding. I was been promised my things would come WAY earlier.
Hi Haylo D.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
A guitar, advertized as electric was not. Damaged at arrival.
DHGate and vendor not fixing situation.
Hi Ralph.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roman,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com