DHgate

We have been trying to deal with an issue for WEEKS now. Seller won't respond. I am getting ZERO help from DHgate directly. I am missing thousands of dollars of product that I ordered. I want the product or a refund!
I strongly suggest staying far away from this company! The customer service is terrible!

Costumer service is just an AI who doesn't understand what you say half of the time and never connect you to a real person, if you have any issues with a seller, you're doomed.

And boy i had issues with them:

1. They lost my package (i was warned 1 month before i could open a dispute on the website and they basically held my money hostage)

2. The seller themselves informed me my package was lost but they refused to refund me

3. Once i FINALLY could open a dispute the seller countered my claim (under the pretense that i had filled the wrong category. When i didn't) with a refund of 0.01$ instead of a full refund of 100$.

4. I was not allowed to ask DHgate itself to intervene until more time has passed

I ordered my item back in March and this situation still isn't solved

I don't recommend this website, it's 100% a scam

BEWARE! Dhgate it's a scam! Probably, after a purchase an item, they close your account and you will not be able to log in to follow up or to get your order! You will be forced to make a photo of your credit card in order to liberate your account! Unbelievable that they are still operating and no lawsuit is undertaken. Be careful with this platform and better to use confidential site like AliExpress. Good luck!

Horrible. Have not received order. Seller has not replied to my messages and dhgate still are stuffing me around with giving my money back. They don't deserve the 1 star rating but they won't allow me to leave it at O.

Horrible horrible horrible! Remember you're buying from China so if you want to return anything it's pretty much not going to happen. It's a scam honestly... been trying to return a dress and it's in "mediation " with DH Gate which is a joke. Dress came torn and NOTHING like the photo except maybe the color... it had cheap sequins instead of beading which had fallen off or ripped off the dress. The ruching is more like stuffed newspaper inside the dress. Definitely NOT TRUE to USA sizes. A size 10 barely fit a size 6 woman. Stay away at all costs!

I am a business owner. So when I receive a faulty part. They want you to provide the seller with evidence. This type of evidence is more suited for video. But they only give you 5 MB. And that's nearly not enough room. I am currently looking for someone else to buy my parts from.

Great sellers. Can be lucrative depending on project. I have used this website to buy and sell and it is very good when you know how to wholesale. Especially american who know the market. To say it beast americans are beasts.

Size and colors are not available to select when ordering, instead I had to privately message the seller with my size and color. The garment itself when sent did not look like the one in the picture that I ordered and it did not fit correctly. When I messaged the seller about how to process a return/ get a refund, he or she did not respond. I wasted $60 and now don't have enough time to find/order another one (bridal bolero jacket) from elsewhere before my wedding day. I am not happy with this site and would not rely on them if ordering something for an important event

I've placed an order with DHgate, and paid for it, but have not received any confirmation of the order. When I try to to check my orders, messages and try the chat option I am constantly being asked to login and this gets me back to "square one" its driving me crazy so frustrating. If this is the way the company works I don't think I will be ordering any more from them

I was thinking of buying costume jewelry from this site. Glad I read up on the reviews ahead of time. As a suggestion to the reviewers: It might be good to include the name of the company you did business with. It looks like 80% of the complaints were of scams, 10% are legit. That's unfortunately not going to deter every one from buying. This would surely help others if names were named.

Very positive shopping experiences using DHgate. I have ordered about 7 times in the past 2 months using DHgate, and 6 of them were very satisfactory. The 1 order I had issue with, DHgate stepped in and refunded my money on a deadbeat seller. The key is to research what you want and who you are buying from. DHgate has some the of the lowest prices around for name brand shoes and clothing.

I`ve had a great experience with Dhgate.com so far. Its very easy to navigate the website, the variety of goods on offer is fabulous, and the prices are excellent. I know i`ll always find whatever it is im looking for, and at a bargain price. The customer service agents do a great job too, so if there is anything i need help with, they`re always there to point me in the right direction.

Ordered Cyberlink Power DVD 17 Ultimate from DHGate due to its low price. Man, you definitely get what you pay for.
After realizing it had no serial number, I was suspicious. Then, failing to register the product with Cyberlink, I learned it was supposed to contain 2 discs, not 1.
$40 wasted, an invaluable lesson learned.

I have been using the website for a while now and have very good experience with it.
Please follow these simple steps to always be in a good position to buy what you want:

Always contact the seller before buying an item. Wait for their response, and see how good their reply is.

Always check store credibility, especially checking user feedbacks on their products to gauge whether the store is good or not.

So easy...

I hate this website. I brought for more than 400$ of dresses. I never got them. The customer service are playing. The sellers stole my money. They do not want to pay me back. Please guys stay AWAY from those People. Its a Scam. I would like to give them more than 1 star if I could, because they do not deserve it

I thought I was ordering a windshield for my Harley, what showed up in the mail were a pair of wings that attach to the windshield... so rating my experience... probably a 0 out of 10... from the ads I've seen they have to be read very thoroughly, because most are deceiving... they show guitar with case, but case is not included, they show pure sine wave inverters with cables, cables not included... you get the idea...

Ever since finding this site, I have been surprised over and over again without inexpensively I am able to purchase things which would cost easily four or five times as much in the store. The quality is fantastic, the customer service is great, and I just love DHgate.com!

I will never buy again from Chinese websites. I ordered a product worth $ 60 (standalone TV TUNER) and the seller sent me something else worth $ 40(some kind of game box?). I wrote to seller 2 times but he does not want to cooperate. I lost my money. So BEWARE!

I bought a few things from DHGate for the first time, I was skeptical at first to purchase because they asked me for a picture of my credit card which is pretty weird. (I'm guessing it's only for new customers) but I covered everything on the card accept my name and expire date/last 4 digits and everything was fine. I received all of my products from sellers! To be safe, purchase from the Top Merchant Sellers and Premium Merchant. Be sure to read reviews also. This website isn't a scam but some sellers can be. Other than that, the website is really good.

First of all sent me an invalid tracking number. After raising a dispute, I was provided with another tracking number. My dispute was closed, without confirmation from myself about my order being received... WHICH IT HAS NOT! Payment was released to seller. It's a joke... avoid this website

Ive made a few purchases only beauty items. Have had some trouble with the quality and accuracy of my shipments from the vendor. The website is easy to use and offers a large variety. Ill use dhgate in the future just no longer for purchasing my hair extensions.

I am very upset with my purchase. I ordered 4 thin small rhinestone belts for my bridesmaids. I received one large butterfly sash. It was the wrong item and wrong amount. I was so excited to get these beautiful sashes and was so disappointed when I received my package. It took us an hour to send a return request on your website. We still have not heard back from your company. I am now going to have to file a complaint and dispute my credit card charges.

Ordered on 5 Nov a Christmas gift promised by 8 Dec. On 5 Dec got another email from dhgate stating wrong tracking number was given. Really? It took a month to figure that out. Now new tracking says another 30 days. Considering it's 19 Dec I opened up a dispute. Downloaded the proof but now I get messages constantly saying to trust them it's on the way and to cancel my dispute, but no guarantee I will receive my order by Christmas. What a scam