DHgate

Put in 2 orders the same night. Paid extra to speed up shipping date on one of them. They shipped the free shipping order one first, the one I paid extra for didn't ship until a week later. Now they are saying the first order was delivered over 10 days ago, nothing came to my house. Customer service is a joke. All they say is "what is wrong with us". Cant even have a conversation with them. They don't answer questions, they just push the problem aside and say don't worry. What a scam

Customer service is going above my expectations. I used to ordering items and if I have a problem with the items... or even receiving the items... I usually have to make several calls to several departments in attempts to get it resolved with other online stores. DHgate is communicating with me before, during and after shipment has arrived. I am impressed with their efforts to earn and keep my business. However, this kind of treatment may encourage me to buy more than I really need. :) But, I'd do it willingly.

I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section.
And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.

I ordered a dress thinking it would come in a few weeks, then months and months later still no dress, you can't get a hold of anyone to help you and apparently from the reviews from people who actually got their order it's all junk anyways so don't waste your money….seems like it's all cheap garbage

Had to file a claim with my bank to even get a refund on my dress paid the shipping of $71.15 to send something back to China now Im fighting for my shipping costs they said it will go to a dhgate account but I plan to never use their services again being that I was being cheap with my wedding dress its sad truly and its a scam they get your money then hassle you to get a refund poor customer service and also this company is not for the consumers period they find fault in you

I am not usually one to complain or name and shame however this company has really annoyed me. I ordered and paid for items form them in August for my husbands birthday and did not receive them. After a few messages back and forth and nothing resolved I had an online conversation with their customer service who asked me to forward proof of payment to their customer service email address. I never received a reply from this email or a follow up email! Anyhow $120 down and no birthday presents for my husband 3 months later!

Good morning. I have a lot of mistrust in shopping online, that's why every time I do it I'm very afraid. A friend recently commented on the DHGATE page. At first I thought it was one more of the pile but little by little I realized that its system was different from the rest. One could pay with a credit card where your data was hidden. You also had buyer protection.

As always, the fear was to wait too long for the product but my surprise was that in two weeks I had it on my doorstep. Other pages took more than a month. I know that each vendor has its own rhythm, but I can see that DHGATE is concerned about the delivery of shipments very quickly.

After all the writing just gives me recommend this service online shopping. DHGATE is the best. Excuse me but I do not speak English and I am using the google translator to be able to tell my testimony.

If you are thinking of buying anything from this website, DONT! I bought a casual wedding dress which I tried to dispute the purchase, I was instructed to send pictures of me in the dress, twice. I had to send the pictures to both the seller and dhgate. Clearly showing the dress could be not be the size ordered because there was at least a six inch gap between both ends of zipper in the back. After two sets of pictures were sent, they decide to close the case saying I did not dispute in time. They had been in contact with me regarding this dispute then just closed it out. Their service pledge also states that refund request could be opened after payment had been released, up to 30 days. Sent email to dhgate regarding this, no response. Bottom line, they have shady business practices and do not honor any type of return policy. Beware!

Bought bridesmaids dress and what I got was not want I ordered. Wrong color wring sizes and wrong style! Nit like the photo. After I contacted them about the issue they offered me a refund only if I changed by review and when I did change it they lock me out of sending reviews! After they agreed to gibe me my $278 back I no linger heard from them. I contacted the seller and he would tell me different stories his boss is not there his boss is in France that he forgot all this $#*! and until this day 9 months now I have not gotten my dam refund. I had to take my dresses to another seamstress and pay another $300 to have them fix dhgate sellers mistake! Even the customer service sucks they keep playing games with you saying they will help and dont!

First of all, don't buy from this site! They have others making dresses for them and the one I received looked nothing like the photo. When I tried to return a $160 dress, they told me I needed a tracking number to return it to China. The USPS post office said that it would be $126 to return with a tracking number and $33 without. The seller (third party) said they would not accept a return without a tracking. I spent an hour on the chat line with a DHgate rep and she could do nothing to help me. This company does not back those making clothes for them so don't waste your money! Do yourself a favor here folks - bad site to buy anything.