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DHgate
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dhgate.com
Massachusetts
1 review
5 helpful votes
Follow SUE M.
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Do not order anything from this company follow through and customer service is awful. Waiting 4 month for product never received it out 255 dollars

Date of experience: May 6, 2015
Australia
1 review
0 helpful votes
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Absolutely nice
October 13, 2016

I ordered 3 pair of different shoes from this website and they are good quality. Delivered in time at my door step.

Date of experience: October 12, 2016
Canada
1 review
0 helpful votes
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Authentic Habs Jersey
December 23, 2016

Nice quality jersey to fit my daughter. Great service, arrived a lot faster than advertised. Very pleased

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Great Site
October 18, 2016

Easy to use, doesn't spam you with too many useless emails, excellent selection of products, and top notch customer service.

Date of experience: October 18, 2016
South Africa
1 review
0 helpful votes
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Wonderful!
December 22, 2016

A pleasure from beginning to end. Communication was excellent, seller delivered on their promise and products as described. Thank you!

Date of experience: December 21, 2016
California
1 review
0 helpful votes
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A pleasurable shopping experience
December 25, 2016

Great product selection. Competitive prices and an easy to navigate website. I love that they accept PayPal.

Date of experience: December 24, 2016
Michigan
1 review
1 helpful vote
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The item was well made, but much too small to fit an ankle as advertised. This would be better suited for a wrist.

Date of experience: July 28, 2014
Netherlands
1 review
0 helpful votes
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I ordered a lot from DHgate
July 31, 2014

I ordered a lot from DHgate. They are always listening to the customer so that's why my rate is very high.

Date of experience: July 28, 2014
Netherlands
1 review
1 helpful vote
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A fine site where beautiful products for sale
July 31, 2014

A fine site where beautiful products for sale.
With the warranty if something goes wrong you get your money back!
Recommended

Date of experience: July 28, 2014
Ireland
1 review
1 helpful vote
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Dhgate.com is ok, I love everything only the delivery period it's very long and even forget you ordered some stuff

Date of experience: July 28, 2014
Washington
1 review
0 helpful votes
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Goods were received promptly and in good order. The components work as advertised. No further problems or concerns

Date of experience: July 28, 2014
Canada
1 review
0 helpful votes
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First order revieved
October 17, 2016

I ordered a samsung micro sd card. It arrived quickly and in good working condition. Would order again for sure.

Date of experience: October 16, 2016
Colorado
1 review
1 helpful vote
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Always excellent
July 31, 2014

Always excellent. Except once, but the issue was resolved. My recent transactions have been superb. Will do business again. Thank you.

Date of experience: July 28, 2014
Wisconsin
1 review
3 helpful votes
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Clearly a scam
February 27, 2020

They take your money and give excuses as to why it didn't ship. Over 2 months! Read the reviews! SCAM

Date of experience: February 27, 2020
Canada
1 review
1 helpful vote
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Fast, easy and great prices
August 1, 2014

Fast, easy and great prices. Love the free delivery. Will go to your site first for all my future electronic needs.

Date of experience: July 29, 2014
Australia
1 review
1 helpful vote
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Order number 201406 never arrived
August 2, 2014

Order number ******* never arrived.

I tried the tracking link and it doesn't work.

I'll be filing a dispute.

Date of experience: July 30, 2014
Greece
1 review
0 helpful votes
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Everything was in order via common sense and honesty. I will try your services again. Thank you very much

Date of experience: July 29, 2014
Canada
1 review
1 helpful vote
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Overall it was excellent
August 1, 2014

Overall it was excellent. Great communication with all sellers, fast delivery. Would definitely buy again from this website.

Date of experience: July 29, 2014
Belgium
1 review
1 helpful vote
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Nice products but i received yesterday my last object and it as damaged again.
Please do something at your packaging for oversees deliveries.
Thanks!

Date of experience: July 29, 2014
Hungary
1 review
0 helpful votes
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Flashlight
January 1, 2017

DHgate bought several times, is now a flashlight,
I'm not satisfied with it, made of metal, and high brightness.

Date of experience: January 1, 2017

Overview

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583
+632