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    DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    617
  • Value
    600
  • Shipping
    608
  • Returns
    490
  • Quality
    561

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
630
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

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Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user millionaired
Sweden
11 reviews
22 helpful votes
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February 14th, 2015

I ordered a taco pouch, he said its available, order done... got message not available (current items in the photo) but newer version which I didn't like.

Since he can't grab another and hassle of returning cash and so on I went ahead and get the new one. Now tracking isn't that good and can't find tracking so I have to contact seller and he said he will look up to it.

Anyway its on the way now, this site can be a hassle beware that item you get might not be available even they say it is. It's up to you if you want refund or not

Tip for consumers:
Ask seller for available for items before purchase

Service
Value
Shipping
Quality
Thumbnail of user noahl26
California
2 reviews
3 helpful votes
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March 1st, 2018

This site is a great way to connect with manufacturers directly! Highly recommended to anyone interested in resale, or bulk goods! High quality if you know where to look. Manufacturing techniques and shipping are sometimes half assed, but if you stick to good vendors then things usually work out great.

Thumbnail of user nickg88
Pennsylvania
1 review
0 helpful votes
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November 23rd, 2017

Purchased an NFL and soccer jersey. Both in great quality at an affordable price. Highly recommend. All arrived in a fair amount of time as well. Website is easy to navigate and has a wide variety of items to look through.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Nick,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user bobl83
California
1 review
0 helpful votes
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August 4th, 2016
Verified purchase

Ordered two cycling kits, and was told they would take from 4 weeks to 12 weeks. A little disappointed, but I understood. Then to my surprise, one arrived in about two weeks and the other in four weeks. Still great quality with no run in colors. Best idea I ever had was buying my kits through DH Gate.

Thumbnail of user brantp6
Utah
1 review
1 helpful vote
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January 17th, 2018

Item did not match description after waiting over a month for shipping. Item was different than picture and was completely the wrong size. The seller is not super communicative at the moment, so to save myself the hassle, I'm just trying to sell the item I received online.

Super irritated and probably will never use the site again.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Brant,

We checked your order and this has been completed. The payment has been released to the seller. If you still have complaints, please do not confirm the delivery of your order.

Please open an after-sale dispute for your order.

1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.

Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user oscarm57
California
1 review
0 helpful votes
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October 11th, 2016

I write this review to let everyone know that dhgate does very good business. I have ordered from them several times without compliant and will continue my online shopping through them. So far so good, I give them an excellent rating.

Thumbnail of user alexm237
Arizona
1 review
0 helpful votes
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October 11th, 2016
Verified purchase

I've been looking for badminton reels everywhere, and they're pretty expensive when I could find them. Eventually I found dhgate, they saved me a ton of money, they do a good job of monitoring the transaction and making it safe for the seller. I live in Arizona and I think it got here in just over two weeks.

Thumbnail of user lavernem17
Arkansas
1 review
0 helpful votes
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August 8th, 2016

Purchased some fishing lures to take to a fisherman friend in Mexico. They finally came and were great lures. Now I cannot get he sexy pics of Asian women (they may be blow up dolls or something but they are in crazy positions and nude) off all my searches. I even deleted all DHGate cookies which helped for awhile but then they came back. My9 year old grandson was searching for something with my computer and became alarmed and told me he saw something inappropriate- and sure enough the porn ads were back to buy from DHGate. It was not worth it!

Thumbnail of user mikew620
Canada
2 reviews
6 helpful votes
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July 13th, 2019

DHGate. Have ordered from them three times and three strikes your out!
Fit was always two sizes to small, not form fit in anyway, one size fits all, made for my six year old not an adult, finish and quality. Seams split, materials sub quality, faux satin and cotton quality awful,
Bought vacation clothing 4 months ahead of vacation date, received them after I got back! Could have walked to the factory from where I vacationed and was tempted to!
Stay clear of this firm!
Buy North American, spend that extra 10% and have the quality and fit!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mike W.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user troyg36
GB
3 reviews
17 helpful votes
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July 24th, 2019

I've used Dhgate for a couple of years now... yes the goods take ages to arrive but then they are coming 2nd class post from China.
One of the few sites left (possibly the only one) that still selling replica goods, all your Gucci, Louis Vuitton etc etc. The quality varies a lot, generally the more expensive the fake the better it will be. But they are fakes, so use your own discretion. Usually problems are sorted out. As your money doesn't get released to the seller until you are satisfied...

Thumbnail of user antond7
Bulgaria
1 review
0 helpful votes
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October 6th, 2016
Verified purchase

This is a great place where you can find everything your looking for at a great price. Overall very pleasant experience the only downside is that our chinese friends don't speak perfect english and some time this can be a pain.

Thumbnail of user kimf64
New York
1 review
1 helpful vote
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November 13th, 2016

I have ordered/bought multiple items off of this website, but they haven't shown up since I bought them over a month and a half ago. I have tried to contact the sellers to see if something went wrong and they have not gotten back to me. Some of the order numbers include: *******, *******, *******, *******, *******, *******

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Kim,

We are sorry to hear about your experience. We checked here and all orders are in transit except for these 244092992 and 244092996. The first order was delivered in MAPLE SHADE, NJ 08052 which was not your address while the second order was already delivered in BRASHER FALLS, NY 13613 on October 21. You can track these orders on this website: https://www.usps.com. You can contact your post office for the orders that arrived in your country already and ask for the exact delivery date since they are in charge for it right now. Please take note that shipping is beyond our control and this will depend on the courier that you have selected when making the purchase. We suggest that you file a dispute for this order 244092992 since it was delivered to a different address for us to assist you in getting a resolution on this issue.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user tabasqui
Florida
1 review
0 helpful votes
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July 11th, 2023

I payed almost $70 for my order *******319 that was "Dispached and Now in transit". After several weeks it arrived at Country of destination (California) but then I was asked for more money $30 to complete delivery OR I can request for refund by pressing the refund button below but the refund button was never available to be activated! It's is a total joke and disregard of any laws. I never received order or refund. They have no Customer Service that works. They are a complete SCAM. It was the worst experience EVER! Do not use DHgate it's a scam!

Tip for consumers:
I ended up using alternate sites… Do not use DHgate at all it’s a scam!!

Products used:
Do not use DHgate at all it’s a scam!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jose C.,

Good day! This is Joy from DHgate.com Customer Service.

I understand how you feel for what happened to your order and I checked the order and was already closed long time. And Dhgate can still process the refund once the seller agrees to refund. I have seen the seller sent you messages about the order 3494479319 but you didn't reply. Please go to your order and reply to the seller and try to reach an agreement. The seller just need to leave the message stating that he agrees to give refund $$$$ for this order 3494479319 so Dhgate can process it.

If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.

Regards,

Joy
Customer Service Center
DHgate.com

Thumbnail of user honeyb198
California
1 review
4 helpful votes
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October 26th, 2023

I ordered some shoes, paid for them. Then Hella hours go by and the seller said these are not for sale cancel your order (rude af) No I'm not canceling when you accepted my payment
and the seller purposely sent them to a different address in a different fn city! Do not buy anything from this fake rude pathetic seller.
Seller: lin_niceshoes

Tip for consumers:
Scam scam scam scam

Products used:
Seller purposely sent them to a different address

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Honey B,

Good day!

Thank you for contacting Dhgate about your concern regarding order. Let me help you.

I understand that you are not happy about the seller service. Let me help you.

Please file a dispute for you protection, and if the option is not available, please contact us thru DHgate live chat so we can help file a dispute for you.

If you have any questions, please let us know.

Regards,

Joy
Customer Service Center
DHgate.com

Thumbnail of user rayr60
Texas
1 review
4 helpful votes
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November 16th, 2017

I purchased a tall waterpipe and the packaging was terrible. It was replaced 4 times but the seller refused to send the 5th and told me to not contact dhgate because he would ship it himself. I have pictures and text messages as proof now (he/she) says (he/she) can't find my order. -.- stole me off 100$+ US dollars. What an easy way to make money, I should probably do it too. The experience makes me not want to purchase anything from this site. #it's a crime

Thumbnail of user georgiz1
Bulgaria
2 reviews
1 helpful vote
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February 8th, 2018

Good product quality. Fast delivery. Correct e-commerce site. I recommend the site because it offers quality products. In this case - a knife with high quality of workmanship, good sharpening and quality blade material.

Tip for consumers:
Good product quality. Fast delivery. Correct e-commerce site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Georgi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user ashleyp88
Louisiana
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

I am beyond satisfied with my recent purchase of 6 20oz Yeti cups! They arrived to me in Louisiana in no time at all, less than a week! I was able to pick the colors I wanted and they were packaged perfect! Each cup packaged in bubble wrap and in its own little box perfect for gift giving! I will definitely be buying more Yeti'a from DHGATE!

Thumbnail of user pamelat65
Nevada
1 review
1 helpful vote
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June 2nd, 2018

No customer service whatsoever - cannot even start a dispute on their scam web site after numerous emails which obviously go into never never land. Seller (dong1220) seems to have vaporized after promising refund on postage providing i had a tracking number, which cost me $49.00...

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Pamela,

We checked 346060231, this was cancelled because this was unpaid. We checked your account and found an order with the same seller which is 346060362.

This has already been refunded since 2018-03-24 06:43. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user ivanm69
Bulgaria
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Easy shopping without any problems, delays or any other issues. Item arrived on time, in a perfect condition. I will keep on buying from this site since the customer protection is so good and the variety of items is so big.
Great experience, highly recomended.

Thumbnail of user davidt85
Guatemala
10 reviews
63 helpful votes
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May 15th, 2015

I have never dealt with this level of incompetence in my life. The customer service chat line is just agents sending templates about how they are sorry and understand your frustration.
I went as far as calling my bank to supply them with an "authorization #" then they wanted a photo of both sides of my credit card. In the end I refused and it cost me both sides of the foreign transaction fee, but their customer service "felt my pain" they are a joke and I was an idiot to deal with them.
I am stupid but not that stupid! Save yourself the aggravation, the adage if a deal sounds too good to be true applies here.
Also avoid Atco Company seller ID Suya******* complete scam artist and liar. I have reported him/her but I very much doubt it will be followed up on.
I am back with Amazon but avoiding any Chinese shipped items. This is not prejudicial I have lived in China one of the most corrupt countries in the world and I have been to 44 so far.

Thumbnail of user marku173
Brazil
1 review
0 helpful votes
  • Send Message
August 5th, 2016
Verified purchase

I was scammed only once on this site because seller hid the color option for item I wanted (vinyl wrap for cars) so I received wrong color. DHgate did not accept my reclamation because there was specified which color I wanted and did not matter if it was visible clearly or not. Also lost some orders which I paid but they never came. However, this is normal when you buy a lot and there are many packages coming. Chances are some will get lost.
Every other experience was excellent. I am buying much on this site, thousands of dollars, and never had problems. Customer care is good, problems always resolved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user masroorh1
AE
1 review
5 helpful votes
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March 13th, 2019

I had ordered in first week of january and got confirmatory mail that order has been delivered and by 29th jan it will be delivered. But not received yet, its mid March already... Since January I have sent several mails but no response. 116 dhs gone... would request people not to order from them... not genuine site...

Thumbnail of user kristis18
Tennessee
1 review
4 helpful votes
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July 19th, 2017

I ordered the NMD Adidas Boosts for my son, which ended up being knock offs, then too find out they charged me for and sent me 2 pairs, that did not even fit. Which, I made sure we could return before we ordered them. When I contacted the seller to return, which was not an easy process, they said it had to be shipped back with a tracking number. When I went to UPS to send back, the cheapest shipping was going to cost as much as I paid for the shoes. Now no one wants them! I am so mad and will never be spending another dime with a company that rips you off. I don't usually write reviews, but wanted to make sure I did so no one else hopefully wastes their money.

Thumbnail of user michaelp69
Washington
144 reviews
1,467 helpful votes
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September 19th, 2013

I know a lot of people will disagree with me on this but this is the way I feel...

If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.

PS. Don't order more than one item at a time that way your never out more than $5.

Thumbnail of user markustjb
Tajikistan
1 review
0 helpful votes
  • Send Message
October 2nd, 2016
Verified purchase

Have been using this e-market just for a year and have had no trouble so far. A promising service, reliable customer support, and what is more important, it serves for the entire world. Even for the countries like Tajikistan with pure postal services, deadend transport system, high tariffs and so on, deliveries are mostly prompt. Did not have a chance to use it from the West, but no doubt, this market will serve even better! Good job, folks!

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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