DHgate

Could never get customer service. Tracking was ridiculous. Says it shipped out before it was processed. Will never order from them again. They are a 3rd party and cant help with disputes. But they can take your money.

I have made multiple purchases on DHgate and I have yet to encounter any problems. Their platform is a great way to connect with sellers from across the globe, and seek out merchandise at the lowest possible price, with quality equal to that of a brick and mortar store. Shipping is often times very slow taking up to 30 days in my experience but this is expected across the borad with sites similar to DH gate.

I bought items from DHgate for a two years period beginning 2015 to the end of 2016. I'm a retailer so I spent well in excess of $20,000 on products over the two year period. In 2015 I had a total of only 5 defects which I thought was amazingly low. But in 2016 it was the complete opposite. For every 10 items I ordered with out fail 5 did not work, defects. It was like the manufactures that DHgate represented didn't care and just shipped out defective items just to get your money. Now I did point out this out to DHgate several times but at one point the defects were mounting such much so that you just didn't want to be bothered anymore. A lot of money went into the garbage. DHgate did the best that they could but if the manufactures don't care then what good is DHgate?

Bought galaxy s9+. Good price. Shipped fast. Doesn't work with my sim card, mobile data doesn't work, ad says it has 128 gb of storage and before i transfer any of my files it shows 40 gb is available. When i try to download info from a phone with minimal storage, before the apps are even transfered the phone show s storage full. Owned alot of phones. Never had a problem with any of them. Rip off. The love of money is the root of all evil. Their day will come!

You are worse than the seller. I will make it a point to publicize this horrific experience with you and the seller to amazon, ebay and all social media outlets I can post on.
Very simply, I purchased a shirt. It was too small. All the seller had to do was exchange it for the correct size. Your responsibility was fairness to the consumer as your guarantee states and you did not comply with your own policy. If it were up to me- no one should ever buy through you!

It is very hit and miss whether you get a good product or a bad. The sad part is, if you get a bad product, they say 100% satisfaction, but that is not the case. I have a machine I paid 640.00 + for and it arrived broken. After much work on my end to submit video and photos, they basically told me to fix it myself. That's it. It makes it bad for the companies that are honest. I will not buy through DHgate again. I don't recommend it.

Don't even bother guys.
You're on this website hoping to buy some Yeezy apparel or some new shoes or else what, but take it from me, if you're living anywhere else besides China, you will not receive your item.
Now let's see how long it takes for an automated response from the website telling me to give my tracking number and telling me to have a 'wonderful day'.

Don't Do It. It Isn't Worth Losing Your Money For.

So it was my wedding and my youngest sister (12 years old) really liked a dress that was on this awful site. I ordered it for her and reminded them constantly to make sure they make the dress according to the measurements i gave them. One month later package arrived. My little sister woke up and ran to open the package as if it was Christmas morning. She started crying. The dress wouldn't even fit a 5 year old. It broke my heart seeing her like that. Immediately i got onto the laptop and messaged them about this terrible service. I asked for a refund and its been 3 months and still haven't got my money back. I've been emailing them constantly and now it has come to the point where they have stopped replying. It frustrates me so much that people can be like this. Is there anyone that can help me sort this out? PLEASE :( $200 gone down the drain.

I've been ordering from DHgate for a couple weeks now. At first everything I was receiving was either damaged, missing, extra stuff I did not order, or orders cancelled because seller decided they just were going to ship the products I guess. A handful of refunds later (which take up to 15 days is a true BUMMER) I'm starting to receive orders that are packaged well, colors and quantities are correct so it is getting better. I'm not sure if the point system they have makes sellers treat you and your orders better, but if they continue to arrive in great shape and the correct colors and quantities I'll continue to order. All in all DHGate seems to be a great website. I'd recommend to other buyers.

DHgate is a good site, but it requires some time to get the hang of it. Message sellers and ask them for their opinions or advice before buying a product. Sellers are usually pretty helpful, and their feedback should be a good indicator of their responsibility to handle your order and shipping it out to you on time. Dhgate can be a goldmine for those who have some spare time to look for some incredible deals, especially when buying in large quantities

Each time I inquire through the website or provide updated information on this review someone from DHG responds with the same and/or more lies - like the fact that there was no dispute on the order that I never received. Paid $160 for nothing but aggravation and time-consuming BS. Same excuses. Same misrepresentations. Just refund the money improperly released to the defaulting seller and stop the song and dance.

Dhgate is a scamming site. I ordered a product, it says in the description that the item will be shipped as soon as order is confirmed. My order was confirmed for 6 days straight abd they didn't even ship it off. And so I messaged the seller to see what was up and he never messaged back. Ever. And I'm still waiting on either a reply, a refund, or my order to be shipped. So I requested a refund. Seller ignores that too and wont approve it. So its safe to say Dhgate, congrats, your service is complete $#*!, they scam you telling good prices and what not blah blah, just so you'll pay for it so they can keep your money and not bother giving a refund OR shipping your product. You screwed one of your good customers out of nearly 50 bucks. Complete bull$#*!. Scamming, conniving little thieves that hide behind their computer screens and take your money is what makes up Dhgate and the sellers. By far worst site I've ever ordered from.

This site is my main source for finding jewelry products for resale. It keeps getting better. Items take much less time to arrive than when I first started buying. Also, merchants are getting better with their descriptions, so that I don't need to correspond as often to clarify their offerings. My main issue remains a bit with things being labelled or stamped with 925 meaning that it is sterling silver. If it is not pure and just plated, it is lying to label it as such. Also, in most countries when someone says that something is solid silver or gold, it means that it is pure, not that it is durable. Things are definitely improving, otherwise I woyld have moved on long ago. Thank you for providing your service.

I found the unit I purchased was a copy in many ways in appearance of the original Hitachi unit. It was less powerful and poorly constructed. I do not want to go through the hassle of photos and writing to get my money back. Don't spend more than you are ready to give up. They do not reference their shipping number to the order number so it is impossible to track more than 1 order.

Order#*******. My experience is very bad of shopping with DHgate. I placed an order for a mens jacket on july 1st and I have not recieved anything yet, I sent a query to your customer service and they said they are sending a new shipment as previous one cannot be tracked. I have not recieved anything again. Please check and refund me the money if you cannot ship.

I ordered some Nike shoes from this website. They took my money, charged my credit card. Then i received an email telling me that my order will not be processed until I send them a photo copy of the front and back of my credit card! I replied and told them I would not do that. They replied with "you can trust us". I have never, ever, ever, been asked to give photos of my credit card! When I told them I refuse and to please refund my card, they did and in their comments they said "Customer demanded a full refund". Avoid this company!

You get what you pay for for. The quality of my man items has been as expected, the really cheap ones I was test buying to assertain the quality simple as that but 9 out of 10 have been genuinely impressive. I love the business model used by DH Gate it does what it says they are prompt and professional and overall I find them simple to buy from and u think the service is slick. Keep up the good work guys

I bought from this seller eleproduct in DHgate and everything was fantastic, seller is very good talking and answering any question, product came as asked and they are fantastic, best place to buy g pen elite with high quality and low price.

Don't buy anything from them. Bought a $375 item. After 2 months never got the Item, never got an answer. They charged my credit card, and never resolve the problem.
No phone numbers to call. Nobody responds to your emails...

Package says it was delivered but never was. Reached out to customer service spoke with Camila absolutely worst customer service ever. Will not help locate package or anything. This company is an absolute joke. If you want your money stolen then this is the company for you. Stay Away Don't do business here.

Using the App is the easiest way to go- simple ordering, great prices and high quality. It does come from China so it takes a bit longer than Amazon, etc... but the prices are half or even less than half.

I was promised shipment within 35 days, now they state it will be the end of March. I'm anxious to receive my wedding dress.

Received a delivery, but it wasn't my dress. It was a child size bracelet. So mad!

I wish I would see the rating of this site before I placed order(s) from them.

Please do yourself a favor, stay away from this site!

All of the items looks great on Picture ONLY! The quality of the item(s) are poor or unacceptable, and return the item to the seller ( they are located in China) would cost a lot of money (for example, an item less than 10 oz would cost US$ 20 to $30 to ship via international post), go figure!

The online chat is irresponsible, they kept telling you that no worry, but they cannot take any actions, contact customer service would usually take more than 2 weeks and no help at all!

*** Do Not Order anything from them! IT IS a SCAM!