Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
No problems at all love it thank you for your time and great products
Quick and efficient, everything went great. Ordering again
Hello Vincent! Thank you for your feedback! We are so happy to hear that you had a great experience with getting your merchandise from us! We look forward to keeping you game-ready! Courtney
Web site was easy to use, competitive prices, and great quality
Thank you for taking the time to express your positive feedback regarding your online experience on our webstore. We are pleased to learn that you are enjoying our prices, inventory, and website. We aim to create a pleasant shopping experience and look forward to providing great service. Please do not hesitate to contact our team for further assistance. -Madison
Always excellent products, true to size and stylish!
Hello Tamra! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks again, Courtney
Easy ordering, fast delivery, quality product, variety of choices
Hello Connie! Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Thanks again, Courtney
My product arrived in very good condition and when they said it would arrive
Hello Steve, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam
Easy searches for specific teams and have always found something suitable. Love the sales as well!
Thank you for your feedback! We are excited that we can keep you in the game! We look forward to providing you with everything you could want to keep your team spirit as high as it can go. Noah
Please advise- I have received no feedback outside of charging my card.
Hello Chris,
Thank you for your feedback. We apologize you have not yet received your order.
Unfortunately the order number you provided is not consistent with our order number format. We believe you may have placed your order with another company.
Please contact us with your email address, billing address, or first and last name so we may search our system for the order.
Sincerely,
Lauren E
Senior Fan Advocate
I wrote an email asking about my refund and Tina helped me, everything was great
Mateo,
Thank you for taking the time to leave this review! I am glad to see that Tina was able to provide the assistance needed for this order. Please do not hesitate to reach out to us at Customerfirst@Fanatics.com if you need more assistance.
-Ciarra.
Super helpful and knew exactly how to answer my question - A+
Michael,
I am glad that we were able to provide you with great service and answer your questions as needed! Please do not hesitate to reach out to us at Customerfirst@Fanatics.com if you need further assistance.
-Ciarra.
Agent was friendly, knowledgeable, efficient and just perfect!
ReBecca,
Thank you for taking the time to leave this review, we look forward to serving you in the future with your favorite sports fan gear!
-Ciarra.
Excellent patient and professional customer service.
Hello Juan. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Morgan
She was very kind, professional, and made my shopping experience excellent
Amazing, friendly, knowledgeable, helpful, on it and Resolved the issue
Hello Amy. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Kelsey
Thomas provided seamless customer service that makes we want to come back and buy more!
Good Morning, Allegra. Thank you for letting us know about your experience. This truly means a lot to us! Thank you, Maribell.
Nice selection of Bayern items. Grandson is 10 yrs old, watching this team since day 1
Good afternoon, Sharon. We appreciate your business. Thank you, Maribell
Awesome customer service
Fast friendly and efficient!
Thank you for a job done so well
Ordered 3 items on a Wednesday because I got a coupon from a Dunkin' Donuts coffee for 25% off any order. Found out they exclude sale items & you can't combine with free shipping over $29, which was annoying, but then they offered ShopRunner if you spend more than $75. Free 2 day shipping. Signed up for that (with the knowledge that it needed to be canceled immediately after, since it's probably a scam piggybacking this firm in the way it's laid out to reward people who spend more money, only to get locked into a shady contract that looks like a free year of fast shipping, which doesn't look like Amazon Prime's backwoods cousin at all), paid in full, and marked 2 day shipping. I tracked the order through the rest of the week and everything looked good.
Here we are 3 days later, package arrives and... only 1 item out of the 3. It's the wrong size and, hilariously to me, the only one I didn't need for tomorrow. There's no invoice or shipping manifest in the package (what the f$#%?), which tells me they have a terrible strategy in place for handling their distribution. The website offers almost nothing in recourse, the 'where's my item' section hasn't been updated in 4 years (and comically seeks to levy blame elsewhere if something is wrong), and calling customer service resulted in her immediately saying 'we'll re-ship it you and it'll be there in another 3 days' -- I wonder if she deals with this situation all day, every day, because that's what it felt like in how she responded. Their management team clearly does not understand how to take ownership of problems since it looks like this is an ongoing issue for the last... years. I had low confidence going into this after reading reviews so I'm only mildly annoyed by it, but I can see why this company is so good at pissing off its customers. Basically, just go to a local store and buy what you want instead of taking this 50/50 shot at getting what you paid for.
As an aside I noticed they flood your search results with their in-house brand which probably nets them a huge profit if you buy it (and, interestingly, they're sometimes marked as 'best sellers' with special badging - hmm.) directly from them. So they mix it in with everything else and hope you don't notice. Classy, Fanatics! You're a real 80's corporate entity now, in 2018.
Hello Scott, thank you for your feedback! I am very sorry about the missing items. Our number one concern is customer satisfaction. The coupon you received from Dunkin Donuts did include free shipping on this order. It was shipped with two business day shipping method. Upon receiving your contact, our Advocates as part of a no question ask reship on missing items will reship the item out as soon as possible to our customer. Upon review, I show that the package was delivered today 9/18/2018. Please contact me if you have any issues with your replacement at Customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Pagué una chamarra de 45.86 que no me gusto y me regresaron solo 28.32, no sé porque pero se quedaron con 17.54 sin ninguna explicación se me hace pésimo su servicio mejor comprar en eBay o Amazon que te ofrecen free shipping y free returns
I apologize that you did not receive your full refund. I would be happy to look into this further however when I pulled up the order number provided, I did not show any returns. Please send your order information to customerfirst@fanatics.com and we will be happy to assist you further.
-Mariah
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- Jacksonville, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris! We truly appreciate your business and your valuable feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney