I am a regular GearBest customer for more than three years and found out that their products are of high quality at affordable prices. Great customer service is what GearBest knows best as they are available 24/7 to assist with regards to any queries be them preorder or after sales. Before GearBest I used to be hesitant to shop online but I can confirm those fears are long gone thanks to the peace of mind as guaranteed by GearBest. When one deals with GearBest, there's no room to guess anything as all the questions will be addressed in a friendly and professional manner. GearBest knows how to treat well it's customers. I am one happy customer as proof to that effect despite my living far, far away in South Africa.
Me and my friends brought lots of stuff from gearbest and I can say that this is the best site to buy from! Products are cheaper, descriptions are honest and most important! I didn't have to pay taxes for my order when it came! And it came so fast. I received my order in the mail at my closest mail office, not like orders from other sites were it went to customs office and they forced me to pay extra almost a quarter of the price to receive my package. So Gearbest is the best there is!
I order several time on GearBest and i had good experience. Delivering time is fast ( max 15 working day, 3 plain week, or less) from China warehouse to EU.
The product are exactly as described on the site, and the packaging is good enough.
The price correspond to the quality of the product that are sell, if you know what you buy you can do very good deals. The 3D printer i buy is a kit and you must have the knowledge to build it up in proper way to get the best out of it.
I often ordered goods on the gearbest and there were no problems. The site is easy to find everything that is needed. I recently replaced the tab with the goods from the company xiaomi as it is very convenient for me. Generally I am satisfied with the work of the store and customer support center
Gearbest initially ignored warranty on item (car bluetooth transmitter USB charger that was DOA), support did this by making it difficult to claim but after complaining on Sitejabber a Gearbest manager become involved reviewed my claim and then apologised making an offer of a replacement item or a full refund.
This may happen in a lot of companies when a manger becomes involved over support staff that give you the run around.
I'm now satisfied with Gearbest and will continue to deal with them because generally they are reasonably good.
Geoff F
This past year 2019 I have discovered such web after a recommendation of a member of my family, started buying small items and clothes and I have to say that I'm very satisfied with it, as they offer great deals and a wide range of products. Great information on the products and a magnificent customer service, I really appreciate and strongly recommend Gearbest.
I want to share with you my shopping experience. I order a lot in online stores. I especially like buying electronics and smartphones. Girbest is one of the best online stores. There are the best prices, product availability and delivery speed at a high level. The support service always advises and quickly resolves all issues. I recommend.
Order goes very well. Ordered item arrived in less than 3 weeks with free shipping! I had also question about my order and customer support staff are very helpful, I got answer to my question in less than a day. Arrived goods was exactly as described. All over my experience with Gearbest was very good!
Quick delivery, genuine products, cheap products, lots of options on products. I would recommend this shop if you do not need this item urgently as it takes usually 25 days as it goes through ground delivery, also the shop is cheap and it has promotions all the time so you can find some cheap products from time to time
I'm buying goods in Gearbest since 2015. The goods are packed and shipped quickly. The parcels are sealed and packed securely. Never a parcel did not come damaged. Parcels arrive within a month. The last parcel reached me in 13 days! All I bought was good quality. At first I was afraid and bought cheap goods. Now I'm not afraid to order phones. Good store!
This store is very famous in my country, but people are afraid to buy online for shipping times and customs processes. The delivery time in free shipping takes two months. In this web store the shipments by DHL are cheap and they arrive in two weeks. I bought four times with shipping by DHL and my experience is excellent. I recommend buying this web store.
Great prices, and quality products! I feel really safe to shop from Gearbest. I have made over 5 orders, big or not, and everything was handled carefully. Once i 've got a mouse that was partially not working and i got full price back. I actually feel safer to shop from Gearbest than real life shops.
I have really nice experience buying from that shop.
Painful experience... ordered my product, received monthly emails stating it has shipped and customer service difficult to respond. I put a negative review in and they finally responded and the order was shipped a week after. Don't think the review had anything to do with it... just that the product was finally received in from china. Scary.
Dear john,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you may send emails support.gearbest.com with the title "sitejabber+your order number+forwarding this email to complaint group".
We will continue serving you in the best way possible.
Best regards.
Gearbest.com
Hello everyone, my acquaintance with this store began with the search for a wipe device, after the first order I was surprised by the speed and quality of service, the delivery was very fast and after that I began to more actively order from this store because it is very well arranged, the site is easy to understand. I advise this site will not guess.
I bought a phone three months ago and since it has never been delivered so they offered me 50,70 or 75$ and when I insisted to get my phone and not a poor part of my cash back they told me it was back ordered. I've given then the link to their product and they asked me 70$ to get it... I'm getting my money back through PayPal. Never trust them and always use PayPal as a guarantee as they don't respect the law and think they are not liable until your goods are delivered.
Edit: after opening a dispute through PayPal I finally managed to get my money back
Dear Gregory C.,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
GearBest Customer Service Team
I bought a phone three months ago and since it has never been delivered so they offered me 50, 70 or 75$ and when I insisted to get my phone and not a poor part of my cash back they told me it was back ordered. I've given then the link to their product and they asked me 70$ to get it... I'm getting my money back through PayPal. Never trust them and always use PayPal as a guarantee as they don't respect the law and think they are not liable until your goods are delivered.
I bought a lot from GearBest in last years (4 ore exactly), great support team, always in time with the order max 31days.
I choose GB because they really have great prices and good quality products and the android app is great
I love buying in Gearbest. They have all the products I'm always looking for in the best price.
They have a lots of products with free shipping for Spain and lots of different places.
They always make a picture of your package before shipping it, that which confidence to the seller.
If there is something to improve is only the user experience (UX) of the website.
But is amazing! I enjoyed lot of products with them at the lowest price :)
"I bought a pair of Redmi phones for myself and the wife. They have reliable, fast and excellent the customer service that I could not fault. Which is always a good sign to me and I would highly recommend GearBest to anyone."
I have shopped a lot from many online stores, and I have never been fully satisfied the way I'm satisfied with GearBest, They have a wide range of good quality products, the offer a great support, and an amazing reward system. No matter how small or big is your order, a tracking number is given regardless of the shipping method your are using. And even the after-sale service is just great. I'm having a wonderful shopping experience with GearBest, and I recommand it to anyone one who is looking for good quality products and great support.
Gearbest has fast deliveries and you always get help from them! They have great products.
You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.
Overview
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear geoffrey,
We are so grateful for this feedback. It means a lot to us.
We can not apologize enough for the inconvenience caused for you.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com