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Gearbest
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Gearbest

gearbest.com
Poland
1 review
1 helpful vote
Follow Oskar G.
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One of the best shops.
January 16, 2018

Last time I purchased Xiaomi Redmi 4. Good quality, the cheapest price I found on the web. The phone was well packed. There was a problem with shipping because of the X-mas time and Black Friday promotions, but I'm fully satisfied indeed.

Date of experience: January 15, 2018
Brazil
1 review
0 helpful votes
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Gearbest is the best website you can use to buy Chinese products. They have smartphones, computers and many other items. I like Gearbest because their shipping is very fast. When you buy something, they usually ships it in the same day. Their prices are also small.

The support team from Gearbest is very fast at answering request and they really try to help. Every time I needed support, they helped me fast.

My experience with Gearbest is very good. I recommend it.

Date of experience: May 24, 2017
Ukraine
1 review
0 helpful votes
Follow Mirek U.
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Already according to the established tradition, for the umpteenth time, I order electronics at gearbest.Com. As always, pleasantly surprised by the speed of delivery and customer support. I will continue to recommend this site to my friends and continue to enjoy shopping myself.

Date of experience: May 17, 2017
GB
1 review
1 helpful vote
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Very cheap
January 27, 2018

The company that sells Gearbest original products and offers these products with appropriate fee and shock discounts. They pay attention to customer satisfaction and send products fast to turkey. Cheaper than other china sites

Date of experience: January 25, 2018
Czechia
1 review
0 helpful votes
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Very good reseller
August 8, 2019

GearBest si very good eshop, with experienced communication. Pretty fast shipping.
Very satisfied with customer service, delivered product was faulty, but customer service provided refund, so I could order new product as a replacement

Date of experience: August 8, 2019
Greece
1 review
0 helpful votes
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Simply the best
March 30, 2017

The best e-shop out there. Prices, Support, customer service all are excellent. I have do many orders from there all was pretty good. Sometimes i needed some help and the help comes really fast. Suggest it to all to try it for sure

Date of experience: March 30, 2017
Poland
1 review
0 helpful votes
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I ordered Xiaomi products from Gearbest twice and i can truly recommend this shop. Products are original and works great. They dispatch package really quickly and good prepared for the trip. I love them!

Date of experience: December 31, 2015
Greece
1 review
0 helpful votes
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I would describe gearbest as the best option of electronics shopping. I have bought numerous times from them and have been been offered great prices. Customer support is quick and kind and fast shipping

Date of experience: April 21, 2017
Canada
1 review
1 helpful vote
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I have ordered a couple of times from Gearbest and have not received my orders. Been in contact numerous times, have given me half my money back into a "wallet", have tried to order stuff from my wallet, nothing has come. Very disappointed!

Date of experience: June 4, 2017
Lily L. Gearbest Rep
over a year old

Dear Gayle,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.

Best Regards,
Gearbest.com

Brazil
1 review
0 helpful votes
Follow Mateus S.
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Gearbest, in my opinion one of the best websites to buy on, nice prices, nice quality, big variety of products, the support is good, various payments methods, overall very good. My products came quickly and in perfect state. I recommend it to everyone.

Date of experience: February 10, 2017
Croatia
1 review
0 helpful votes
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Best store for now
March 17, 2015

More than satisfied with store and many orders. Excellent prices and communication with gearbest staff because they are always willing to help you. Definitely will come back and recommend to other people and friends.

Date of experience: March 17, 2015
Virginia
1 review
0 helpful votes
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Very happy customer
November 27, 2017

Im happy with their customer service and shipping. This has to be the best reseller in china. I have received all the goods that i have ordered and they ship pretty fast. I recommend it to anyone who wants reliable and good service.

Date of experience: November 26, 2017
RU
1 review
0 helpful votes
Follow Griga B.
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I ordered many times on this site and never failed.
Delivery at the highest level.
Money in case of bad transportation is returned almost immediately.
Support is very nice and the case is communicating.

Date of experience: June 9, 2017
Brazil
1 review
0 helpful votes
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Very good store!
October 21, 2019

I look very much in stores for the products I like. I've done some shopping at Gearbest and I don't regret it. The store offers unique payment opportunity for buyers from Brazil. I look forward to new product promotions to make new purchases.

Date of experience: October 18, 2019
Belarus
1 review
0 helpful votes
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The best online shop
January 4, 2018

I have bought DOCTOR·B Deep Cleaning Toothbrush - 4PCS. I really like them! Quality and package are just amazing! I think GearBest is a great place to buy. GearBest has the best prices comparing with other online shops. They always have discounts on different items. And they also have a system of incentive points, with which you can further reduce the price.
Customer service is also OK, always try to settle the case in favor of the customer.

Date of experience: January 3, 2018
Brazil
1 review
0 helpful votes
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My main shopping store.
January 6, 2018

Amazing store, very good prices, support that really meets customer needs and appliances with great quality. The ideal store for those who want to make secure purchases with a fair price and great quality.

Date of experience: January 4, 2018
Hungary
1 review
0 helpful votes
Follow David K.
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I see that this site gets its ups and downs from the reviewers here. For me, everything went really smoothly. I was really happy that I could order from a store that has a warehouse in the EU - customs is a pain in the... other cheeks in my country, with a 33% fee usually. My order arrived in a few days (it was a registered package, of course, I always pay for registered if possible). Since trust is a hard-to-gain currency, I've checked the authenticity of everything that I ordered, but both items passed it. Since I didn't need their customer service for anything, I can't say anything about it.

Date of experience: November 2, 2015
GB
1 review
3 helpful votes
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Terrible company
November 13, 2015

Bought a mobile phone. Charged additional £16 import duty on arrival. Phone was faulty and after much to-ing and fro-ing was sent back at cost of £12. Replacement phone dead on arrival. Customer services now not responding. £130 down with a faulty phone! I cannot believe the positive comments on here and am presuming they are bloggers who are paid to write positive comments

Date of experience: November 13, 2015
Lily L. Gearbest Rep
over a year old

Dear Ben,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Greece
1 review
0 helpful votes
Follow Dimitrios Z.
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If you have been looking for a merchant who not only will give you everytime the best price/quality offers, but also a merchant who is reliable in every single aspect of their sales, this is the one for you. Find here almost anything you are looking for, in the best prices, best quality, accurate shipping and 24/7 fast, polite and generally very good trained customer service!:-)

Date of experience: August 7, 2019
Nevada
1 review
4 helpful votes
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I purchase a product from gearbest.com and the product was defective on arrival. I asked for a exchange and after exchanging multiple messages, which took about 3 weeks, they wanted a video and pictures of the issue. After I sent them the video and pictures, they never responded to me again. I have sent multiple messages after that and still no response after over a month since then. I had opened a dispute with paypal since that was my method of payment. Paypal decided that I need to ship the item back for a refund but the return address is in China. Item was originally shipped to me from California so it was pretty BS for me to ship item to China. Now tracking on USPS shows it's in transit without any further updates, paypal has denied me a refund saying tracking doesn't show delivered. Now I'm out the money I paid, the product, and cost of shipping it to China.

Date of experience: April 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Damon,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you if you have submitted the message to us successfully.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443