I had an issue in filling the blanks in my order, however the support was totally able to clarify the problem and solve it. Both products that I bought arrived with no problems and I'm totally satisfied.
For a long time and often I buy in gearbest. Always everything is fine. Delivery is very fast, the product is always quality and original, low prices and frequent discounts and promotions. Support service works great. Great store, thank you
I made the purchase on 01-12-2017 and I was asked to wait until 04-03-2018 to receive my equipment have already passed the deadline and I still do not receive it despite having paid shipping insurance, the shopping service is disappointing
English:
The order W1712290334446526 were sent with incorrect address which hurt me because now I have to pay a value of 36 USD to be able to receive it in my locality it is hard to buy
Spanish:
El pedido W1712290334446526 fueron enviados con direccion incorrecta lo cual me perjudico porque ahora tengo que pagar un valor de 36 USD para poder recibirlo en mi localidad es pesimo para comprar
It was my first purchase from a international shopping website and hence i was little worried to go for it or not. After some searching i got a good price on a watch that i was looking for about a month.
I got it delivered within 15-20 days so that was great and tracking was spot on!
Looking forward to buy more from gearbest.
I ordered many times and now it is time to give back a bit. This eshop is amazing, best prices, excellent service and fast delivery to Germany. About 10-12 days from ordering to get my ordered goods.
All of my friends are ordereing now directly in China. It is so easy and fast. I am very happy with them.
I am really satisfied with Gearbest. Love to buy from them. Good customer service, fast shipping and good packaging. I had several high value order, and I received all of them without any damages. Highly recommended, never had any problems.
Gearbest for me, is the best online shop to buy gadgets such Mobile Phones, Tablets and laptops. The support by Gearbest employees are awesome they are very kind. They have a lot of shippment methods, for Portugal the best is priority line the products don't stop on customer duties. I really recommend buying in Gearbest.
Best regards from Portugal
Hello fellow internet surfers,
Today I would like to talk about our lord and saviour... nah, just kidding. I bet you fell for that one hehe
I'm here to talk about my experience with gearbest.
If I could rate it from 1 to Purple (which I can), I would rate it 10/10.
Easy to order, fast delivery, superb support.
I've already made some orders on the gearbest and I've never had any problems. The customer service is always available to help and the products arrive always well packed. I recommend this shop to my friends to buy electronic equipment!
I'm fully satisfied by the customer service provided by Gearbest. I had to contact the service once and it was perfect.
Otherwise all products ordered from Gearbest were as expected. The shipping in time and well wrapped.
I have made 2 purchases with them and everything has arrived in perfect condition. Shipping to my country is cheap and relatively fast. They also have a great customer service. I plan to continue buying with them.
I made a few orders on this website, prices are acceptable, the products are exactly presented on the site, I liked the promptness with which my questions were answered each time, I will order more from them.
Dont order anything from this hoax website. It takes months for them to even get their packages out of the warehouse even thou it says it should be done within a couple of days. This website is a total scam...
Dear Linus,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
I bought a xiaomi wifi bulb for half the price as elsewhere and it came perfectly to me. I recommend it, I even asked if the product had already left the country and they responded quickly and without any problem.
Great site for buying various electronic gadgets. Best service for buyers. Always quickly answer questions about the product. In case of problems with the goods or delivery, they are always resolved quickly: they send a new product or return money
About my last order, a mix between tech stuff and home accessories, every thing in perfect conditions, arrive in 10 business days
They sell items that real value the money, 99% of the time it correspond to the item and to the description (quality, color, material.)
The time it takes to arrive is very good
And you have an amazing customer service and after sales team that always solves the problems by helping the customer
Im a loyal buyer and I will continue to be
I recomend this store to every friend i have, i've made more than 20 orders with them and zero problems
I ordered shoes for my son`s birthday present order #WW**************
And they send me wrong fake shoes, i requested a refund or a replacement for the shoes in November until now no response from them, when i send a message on their messenger the reply was that nothing they can do for me because they don`t deal with after sales issues. Please stay away from them.
Dear Jean,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
I lived in Montenegro 3 years and every deal was successful. Now I live in Ukraine and all the time make order just on gearbest because it more faster then another, and more better quality in products
I have shopped several times in these years and everything went very good. Even though with some products i have had some issues they have always reimbursed back the money i spent.
I definitely wold recommend Gearbest.
Order No: **************959
The Posture corrector belt was received quickly (3 weeks) and I found it to be well packaged in wrapping foam.
The belt has additional straps for strength and pressure in the under chest segment that help keep the belly from bulging.
Also, there are magnets to help the circulation in the spine.
I recommend this product.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Jorge,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center